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February 2024 by Suzanne R.
My doctor refilled my prescription Monday. My husband goes in tonight (Wed) to try and get them. The tech gives him a hard time.. so he calls me & then she states it will be ready around 8pm. (6pm at the time) I call now 8:22pm it states my prescription will be ready by 11pm. How when they close at 10pm? I had a spinal fusion & need my pain meds.. now I'm stuck without any. Can't drive to get them tomorrow & will need to wait until my husband is off work again. Horrible! I've never been on long term pain meds to be treated like it's a normal thing for us to want a refill. My husband is tatted from neck to hands so I'm sure they were thrilled to fill my script.
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January 2024 by Marie D.
Pharmacist is heartless. I'm currently in Elk Grove for my sister who passed at 38 years old on New Year's Day. I am a CVS pharmacy patient where I live in the Bay Area. Unfortunately my rx is out of stock locally (I was going back home to grab more clothes tomorrow) and so I called this pharmacy explained the situation and the tech was understanding. She went and asked the pharmacist. Mind you I am on Suboxone due to my OWN decision for better pain control. But I was prescribed a 7 day rx for 0.5MG of lorazepam for my panic attacks since I am the one who found my sister dead and did for (I'm a nurse). The pharmacist DECIDED they are REFUSING to let me pick up even if I had my dr send a prescription directly to them since I know you can't transfer scheduled substances for the 1st time at CVS. I confirmed AGAIN that my dr is willing to call and talk to the pharmacist and provide her DEA #, explain that BOTH my physicians agreed since you know they're medically trained to. And the tech just said the pharmacist said "no". To med this is ridiculous, if I had a history of abusing meds (which is a biased assumption on the pharmacist end) then I get it. But I literally have been going to CVS for years. My doctor is willing to call and they won't accept and said "try locally" to which I responded I will be IN ELK GROVE FOR THE NEXT MONTH. This pharmacist is biased, and honestly lacks compassion. A doctor is the one who decides to prescribe. They understand all risks/black box warnings etc. Not only that Elk Grove is predominantly white so as a Mexican minority and then looking at my last name I feel this is being racially profiled. But it's okay. Pharmacists like this think they're drs and judge. But when one of their family members need meds or it's a person of their race then I'm sure they'll make a decision to help them. Pharmacists are not doctors but love the idea they can refuse. Here's the thing. They can be reported to the state board which I plan on doing.
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August 2023 by P.O. T.
Juan Ref # Z301745 has won the 1st prize for being the most Sarcastic, Condescending & Rudest Customer Service Rep @ CVS Minuteclinic.Lets Celebrate!!!
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July 2023 by Praveen K.
I got COVID-19 shot at this clinic and now, they are sending me a bill for that. I provided my health insurance information when I got the shot. Previously, I got my shot in RiteAid and Sam's Club and never had any issue.
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June 2023 by Michaella L.
Today I brought my son in who had a fever for multiple days, but no other symptoms. We say Dr Tracy Iyamu-Sanusi. She was kind, personable and full of knowledge. All of our needs were met. My son ended up having an ear infection. Antibiotics were prescribed and I was able to pick up at the pharmacy. Check in was easy, we were the only people there! I can't say enough good things about the staff. The intake nurse was also wonderful. They treated us like humans and we felt loved and heard! They were warm and made my son have the best experience possible. I can't thank them enough. Will definitely use this facility again if need be.
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June 2023 by Vamnya K.
This store has the most machines out of service, least helpful staff consistently. The pharmacy is good, and that's the only reason I come here. They may as well close the store. I feel bad for the staff that works here as they are so understaffed, they shouldn't offer any services. Use the self check-out.
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November 2022 by David S.
Hoang Nguyet is awful. She withholds vaccines and treatments of her own volition after patients have been sent here for them. The other CVS locations did not understand her decision and gave us the vaccines same-day with no change in insurance information. Hoang Nguyet is a huge liability to this business, has terribly rude patient manner, and should not hold any level of authority in any pharmacy, anywhere.
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April 2022 by OfferUp L.
I was only gone for a good 15 minutes. Someone broke into my car. They went through my stuff, stole the catalytic converter and wheels.
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April 2022 by Cate E.
Lousy customer service. There is one cashier but she waited until there was a major backup at self checkout. Whatever happened to actual people helping you?
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March 2022 by Sandra B.
The pharmacist Ayman really helped me in an urgent situation. He was professional, kind, speedy, and a life saver. I recommend this CVS pharmacy highly.
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January 2022 by Marlane R.
This guy is a Masochist which means he likes seeing people in pain and suffering. I just had dental surgery and a dental implant drilled into my jaw bone. Im in so much pain yet im sitting here waiting an hour to get my pain medicine which should take a few minutes to fill. They said he has to take a 15 minutes break. Horrible horrible soul for making me suffer.
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November 2021 by Dee D.
The entire experience with getting the vax here is terrible. I stood at the vax check in station for 10 minutes with the pharmacy staff walking around ignoring me. Finally I had to go to another window to get someone's attention. Then I was sent to the vax area. While waiting for my turn, the app just cancelled my appointment. I was told to go back to the pharmacy to get the appointment put in and waited for my turn again. The vax lady had a terse bedside manner. She was short with me so I kept quiet and didn't say anything. As I left the office, she had the audacity to say "you're welcome". No lady, you don't deserve a thank you. I had my vax administered at Walgreens twice and it was a much better experience. Don't go here!
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December 2018 by Don Sherman
They no longer do ANY photo development here.