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February 2024 by Geneva L.
I bought three pairs of shoes in 2023 and they were all flip flops. I haven't bought shoes in person for years but ordered online. I felt it was time to go back to brick and mortar for my first big shoe shopping foray in quite a while. I brought my Dad who needed new shoes also with me. This location is right on the corner of Bruceville and Laguna in Elk Grove in the large shopping center anchored by Target. There is ample parking and you can locate the store by a large noodle restaurant and a Ross. It had been years since I had gone to a DSW and this location was a big upgrade from the one I'd been to in Reno, NV. It's less of a warehouse and more like a really huge self-serve shoe store. They even have carpet, soft lighting, and ample seating to try on your choices. A big switch from the concrete floor and warehouse lighting of the store I'd visited years ago. Once I got Dad settled, I went to the women's area. There were so many shoes, and a nice size range for most choices. There is also a lot of discounts with price points from high 20's to mid 100's. The store was very well organized, and has a large kids' section. I tried on some flats and then on a whim tried on some suede Doc Martens that I loved. Don't be alarmed, the higher priced shoes are only one in the box in the store floor and an associate will need to get you the matching pair in the storeroom. As I told you, it's been years since I've been in a shoe store so I needed to get with the program! The purchase itself went smoothly and I received a 20% discount for joining DSW rewards. The lady who helped me was very efficient, pleasant, and helpful. They have a 90 day return policy if the shoes are in their original box and are only worn indoors. They also have an order online/store pickup option. Turns out my Dad found two pairs and now has a great pair of high-tops and Adidas slides. My shoes felt great from the get-go and I even wore them in Costco without issue. These will definitely be staying with me!
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December 2023 by Nicole B.
I am updating my review from over 10 years ago. I am really disappointed with this company. First, my rewards are not accurately being calculated. Several calls to their customer service have not gotten it resolved. I recently ordered online to both my house & to the store . I soon received an email that the shoes arrived at the store, but when I went in to pick them up, the clerk claims they are not there. I call back a few days later after I keep getting multiple messages that they are in the store. Clerk again says they are not there but later is able to locate them. Finally, the shoes I ordered online arrive after a week. They are the wrong ones, not the shoes that I ordered. I had ordered them to wear for New Years and the correct ones would arrive too late. No real service recovery attempts or apologies for repeated inconveniences. I wish MJM shoes were still in business.
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December 2023 by Jugnoo S.
Rest rooms in the locations are always marked as close for cleaning. They should just mark restrooms not open to public.
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November 2023 by L Romero
Not enough help, and I don't like That's all we have is on the floor. We can call another store? NO!!!!!! I do not want to drive to another store! I want to find the size I need in the store in MY neighborhood!
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October 2023 by Yvette B.
I went and purchased a pair of sandals from DSW today. They were on the sale rack and the box was pretty ragged with the lid ripped off of the top. When I went to purchase the shoes, I told the salesperson that I did not want the ragged box. She stated that if I don't take the box, I will not be able to return the shoes for any reason without the box. I stated to her that I don't keep shoe boxes in my home, my shoes go on shelves. I also inquired as to if there was a problem with the shoe could I not bring them back for a refund with my receipt or get a credit without the box. Can you believe her manager was standing right there and said no, we are enforcing a new policy that all shoes have to be returned with the box. I even asked them to find me another box that wasn't torn up and they stated they did not have any extra boxes. The sales person asked me if I wanted a bag and I said yes. She stated just for your information, we will not be providing bags in the near future. You will have to bring your own bag. That is why folks are shopping with Amazon and avoiding the stores with their new policies and lack of customer service.
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July 2023 by Sarah Craft
We’ll organized and online pick up was easy! Ample parking in the plaza
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June 2023 by Dale S.
First, I must say that I am not an avid shoe shopper. I prefer to buy online and save time. So, I ordered 2 pairs of shoes from DSW to try. I felt their selection of wide width shoes was somewhat limited but I wanted to try them out and when they arrived, the shoes were terrible. They were definitely not wide and the boxes were torn and smashed. Usually I would not bother but since it was a lot of money, I returned them to the store and tried shopping on my own. I was greeted by Esperanza right when I walked in and I was able to do a return. She gave me store credit and I took a look around. The store was clean and well organized and I was able to find a pair of shoes that were comfy that I was happy with. Elaine helped us check out and I must say that both employees were friendly, helpful and patient which I really appreciated. Overall I had a good experience at this store and was impressed by their offerings. I will still probably shop online for the most part but after seeing their in-store selection (and lots of other little gifts and items they offer) and especially after the great service I received, I would recommend them and definitely come back if I needed something right away.
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May 2023 by Fran V.
Customer service They never answer the phone. I called twice and the phone rang for nearly 5mins after I selected to speak with a customer service person.
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April 2023 by Alice Horsley
My favorite place to shop for shoes. Great prices & nice selection.
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March 2023 by Nunca
Well review changed I received shoes that were worn in a brown box with shoe cut out descriptions on it online order.. I believe they switched my shoes out in the store!! There's no way in heck they are gowing to send shoes from a major company like that!! I also had an order I was never informed at the store even when I called and an individual for lack of a better word sent my purse back cancelled the order saying I didn't pick it up in a couple days. Called company said my payment didn't go through and I said I have the money u charged me! He said no. Talked to someone else we will refund your money don't know why it happened. Then a third call no money owe your purse is at the store!!!! I call the store it's not here.. call them back we will call the store the they said the store says they have it come pick it up!!!!!! Lies and games take good reviews back!! ??
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February 2023 by Hannah J.
Store was clean and well stocked. I went to find my daughter some shoes and was able to find some she loved
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January 2023 by Chiquita Hetrick
All of the girls there are wonderful they're so helpful and smart they're very compassionate that will help you look for exactly what you need and do not rush you or feel irritated that you're asking them a question excellent customer service girls keep it up!
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January 2023 by Anna Tan
Good deal for Adidas slip ins. Hope they get more in stock smaller sizes soon
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December 2022 by Jess
Good shoe selection, but customer service including manager can be unfriendly and untrustworthy. They will refuse the coupons saying they don't apply to specific brands even though their app and website will accept them. They will argue with you rudely. They also won't just exchange sizes. They do a full return and you've to do a new purchase. If you used a reward or discount in the prior purchase, depending on the associate, they won't honor the reward on the new purchase. They'll tell you the reward will go back to the account which is not true. Beware!
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November 2022 by Jen Zeller
My first time at DSW. Was able to find shoes for the whole family. Really good kids selection. My sons are kind of finicky but they all walked out with two comfy pairs they really like.
