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November 2023 by Wilfred Garcia
Amazing experience from start to finish!!!! The salesman Branden had top shelf customer service and was able to answer all of my questions 10/10. The entire staff made my family feel comfortable and welcome. Thanks guys for taking care of us ?
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November 2023 by Frank O.
I've been going to this Kia for years now about my wife's vehicle here we have been here many times to do oil changes. Took it there last week and they gave it back with a bubble on the front of my hood which was not there before. My wife noticed it then they quickly said that they already put it on the paper saying it was already there. My wife tried to explain that it was not there, but they said it was and that they would have the manager call me manager was apparently out for a few days after he got back he gave me a call and started saying that the technician also saw it and there was two other guys that also saw it there trying to cover what they did. I let him know if there was anything they could do to fix the problem since it was not there before we took it there. Manager did not seem to care and said that he had three guys that would vouch that it was and I'm sure they would after they made the mistake, I will no longer be taking my vehicle there and I recommend that you do not either with the way they do work.
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November 2023 by Amanda Eickhoff
I had a great experience. I drove on to the lot and saw the perfect car, they just got it in. It was the color I wanted with all the bells and whistles. The sales people were so polite and helpful. They made us feel important and comfortable. They detailed and went over everything in the car with me. After everything was said and done, I drove away very happy. I will have so many fun adventures in my new SUV. TKS ?
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November 2023 by Rose Marie Reyes
Ryan Webster…Thank you for your pleasant demeanor and excellent customer service and for not being aggressive or pushy ….Many Thank you’s for listening and being attentive to my needs regarding the type of vehicle that I was interested in. You are awesome…I will definitely be referring more people your way and over to Kia of Elk Grove, CA…The sales team is awesome as well as very polite.Kia Store Manager Jimmy thank you for making this deal possible as well as making it happen through your store financing…On a scale of 1 through 10… I give Kia of Elk Grove, CA a 100%… I recommend that If anyone out there is looking for a reliable car go to Kia of Elk Grove, CA…
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November 2023 by priscilla reed
Had a very good experience my sales rep Branden was very helpful and did everything he could possible to get me the car I wanted and accomplished it. Made sure everything was good with the car after I purchased it and if I had any questions . Glad I came here to get my new car.
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November 2023 by The gray
Everybody here is so helpful and nice. My grandma and I were looking for a car and Xavier was able to help us find a Kia Soul, in our budget and with very limited negotiations. I can't recommend this dealership enough. Customer service was top notch and they even helped us trade in our vehicle for a great price!
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November 2023 by mrs. Sj
I went into the car buying process with the expectation of potentially being treated like I had no idea what I was doing as I am a female. I went to several local dealerships and received lack luster treatment. Some saleman even treated me as if i wasnt serious about buying when in fact that was not the case at all... My good friend had advised me to check out Elk Grove Kia. Her family had purchased a 2024 Niro only 2 weeks before AND a week later bought another car, a used k5. They had a positive experience and were VERY happy with their purchases. I decided to check them out and was more than happy I did! Upon my arrival I was greeted with such a positive attitude and felt like I have known them for years. I explained my budget and what I was looking at as far a monthy payment. Brandon and Tam were knowledgeable of their products and patient with me as I decided what I wanted exactly and when it came down to it I felt no pressure. Because of them I was able to drive off in my dream car!! I'm forever grateful for the positive experience!!
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November 2023 by Johnathan P.
I cannot believe the chances of this ever happening to me. I arrived to Kia Elk Grove with 0 expectations of walking out with a brand new car, after I lost my vehicle after a vehicle accident. Phillip, despite being a new employee, did a FANTASTIC Job with my test drive on a 2024 Kia Forte, and afterwards did his diligence with his team, Cedric and Tony. Cedric did an INCREDIBLE feat with being able to get me the vehicle on 0 Down, and did what I thought was impossible. Despite a few hiccups, I am now the proud owner of a 2024 Kia Forte GT, with a Low interest rate. I am ultimately grateful to Cedric, Phillip, and Tony. a million times, THANK YOU, words can not describe what exemplary employees Kia Elk Grove has, especially Cedric.
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November 2023 by meghan zakhary
This was my second time purchasing from Brandon here at Elk Grove Kia and once again he provided the best car buying process experience everyone should experience. Very knowledgeable and attentive - he listens to your wants and needs and executes them! Super easy to talk with and makes you feel welcomed and cared for. No doubt in my mind I will continue doing business with Brandon moving forward.
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October 2023 by Jeneca Kretchman
Tam was awesome! We love our new 2024 Kia Telluride. The finance department was really helpful too. We left happy with our purchase and feeling secure with the 20 year 200,000 mile warranty. It’s the best deal in town!
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October 2023 by Angy delcid
I don’t really leave reviews but this time I felt like I had to because I absolutely love the service here. I purchased my first car a couple years (it’s a Kia optima) and I wanted to make sure I was taking care of it properly taking it to this Kia dealership and ever since then I have always been treated good and the employees are very patient and understanding. It’s really nice to leave an establishment feeling happy and treated good. I recommend and everyone who works here should be very proud of themselves for providing good customer service.
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October 2023 by cindy a.
I bought a car from this dealership last night. Excellent experience! From the moment we walked on the dealership we were treated with respect. Everyone whom we worked with were so kind and friendly. And a great variety of used Kias to choose from. I highly recommend this dealership!
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September 2023 by Stefanie Toro
Shout out to Tam for helping us find our dream car. Our family was looking for a large suv that could fit our 2 toddlers and have plenty of cargo space. I filled out the form online and within 10m he gave me a call and saw me within the hour.We tested a sorento hybrid, all wheel drive and fell in love. Unfortunately, we found that it was above our budget. Tam was able to work with our budget and vouch for us to get his manager to be flexible with the sticker price. We initially just went there to look at the car and weren’t going to buy it but after persuasion and excellent communication, we drove away with our brand new hybrid, AWD sorento. Tan was super friendly and down to earth. He wasn’t a pushy salesman and respected our budget. Thanks Tam! You killed it !
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September 2023 by GRAND LIFE MOVIES
Stay away from this dealer. Poor negotiation skills from sale and sales manager. They add $6k-7k additional options. Other KIA locations are $3k to 4k cheaper within 100 miles on sticker price. This dealership will loot your hard earned money. Go to other locations or another brand. You may end up paying $30,000 instead of $25000. Toyota and Nissan can expand a better deal. Thanks.
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September 2023 by Eleanor C.
Kia ELK GROVE has salesreps and ex managers that sell your identity via your trade in. Ask about the manager the fired or sent ton another dealership Dung is his name. Did a back alley trade in and had a woman using my daughter's name on FB to sell the car. Kia takes no ownership but will after some exposure and an attorney contacting them.