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April 2022 by April C
Worse experience ever. If you don't mind having your quote doubled after they have your stuff half loaded. And you are not concerned about the truth or when you get your stuff and if it's in good shape this is the one for you. We finally got our stuff and they sent one guy in flip flops to unload. It took 3 hours. And even though they said they were not a broker I am positive that they are. Do Not Use!!!
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February 2022 by Rush K.
Worst movers ever. Damages stuff, over charges and late delivery. Avoid at all cost.
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October 2021 by Dwight S.
Professional, prompt and professional staff made my moving experience less stressful and easy. I highly recommend Elk Grove Moving & Storage for your next move.
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February 2021 by Darby D.
I'm writing this review for my friend. He is moving from San Francisco to Southern California and contacted this company. Working with them in the beginning was great but when he was ready to receive his items, it wasn't. My friend's move date kept changing because the apartment he was moving into was not ready for him yet. Elk Grove was going to initially charge him more for not having his move date ready yet, which is understandable but they did not disclose this to him initially. They talked to him about the charges when he told them about his moving in date changing. However, they changed their mind about charging him for extra days. When my friend was finally able to move into his apartment, they gave him his items and his TV arrived broken. My friend bought insurance for his storage, but apparently the insurance doesn't cover much for broken items. It only covered $30... his tv is $2,000 and is now unusable. Since the movers broke his tv, they decided not to charge him for his extra days to make up for it. It doesn't make up much for it. Moving is already expensive. But nothing is more expensive than all of the items you own. They do not handle your items as well, so I would suggest not to go with this business. If for some reason you do decide to go with this business, please keep your valuables and delicate items separate from them. You're working with a moving and storage company that is supposed to handle your items well, but they did a terrible job with it.
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August 2020 by Binhu Machado
Worse company I ever used in my life. They promised it was going to be delivered on the 18th it’s been almost 1 month after the promised date.They always say they will call me back or that it will be delivered this week. I’ve been hearing the same thing over and over. Arthur and Paul are the biggest liners I ever met. I’m making a complaint to FMCSA. Hope they get shut down.
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February 2020 by Tarik J.
Quoted me a flat rate of $1000 to move furniture. Broke my window and then expected me to pay for it. Yelled at me on the phone when they originally said they delivered the items and then retracted their statement. Said they wanted more money and I had to pay them in 48 hours in cash $3000 or they'll auction off my stuff. I called over and over for a period of 2 months and they would just hang up on me. Now they want to charge me for storage and "re-delivery" fees. Crooks to say the least
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November 2019 by Derrick Moore
My experience with this company was outstanding. The crew was very professional, hard working and took great care with my stuff. They knew exactly how to move things without scratching the walls or damaging the items. They are very fair in their pricing . By far most positive move experience to date. I would recommend then and also use them in the future.
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August 2019 by TL T.
Long overdo review. We were driving through and needed to ship something but every other UPS was closed. Needed to drop off package for delivery next day called and explained situation. With the owner's approval Jose said he'll wait for us and help us get package shipped out for following day which worked out perfect so we didn't need to drive around with big box in car for our trip. Jose saved the day by going out of his way to help us. He was patient, professional, friendly and great to work us. Thanks so much again Jose and owner!
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August 2019 by Jackie Martinez
A Great Moving Company. This moving company made my moving experience so stress free. They were professional and very respectful. Both movers were very friendly and curtious. They completed the job in a timely manner. They were able to accommodate my needs fast and accurate. They were on time and gave me hour by hour detail of their every move. They worked in 104 degree heat and never complained nor did they even take a break. The price was reasonable and much cheaper than other movers that inquired with. I would recommend this moving company to anyone.
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June 2019 by Adam W.
This is the worse UPS store. The owner thinks he's god and tries to scam you to get extra mobey. He refused to ship a box that I had just received in the mail. He said it was damaged and wanted me to buy a $30 box from him. He should be a politician since he's a dirty fat weasel. I took my package to another UPS store and they gladly accepted the package but I had to call Amazon again and get a new return label since he scanned my label and added it into his inventory so he could get paid for a service he didn't provide. I called and filed a complaint so have fun bud.
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June 2019 by Michael S.
Excellent service, super helpful. Explained a few things I didn't understand and when I needed help packing and protecting a few things, they went above and beyond. Highly recommend!
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June 2019 by Chris m
This company is horrible. Do yourself a favor and stay as far away from them as possible. I cannot say it strongly enough this business is disreputable and their over the phone "quotes" have no basis in reality. They have no regard for their customers and have zero ethics.
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May 2019 by Cindy T.
Elk Grove UPS Store is wonderful. Staff is great and courteous. Packages get to destination when promised. We have used this store many times and will continue to use them. Spreading the word!! Thanks Mike and team!
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May 2019 by Chris M.
Oh how I wish I had read the reviews for this company before hiring them. This company is horrible. Do yourself a favor and stay as far away from them as possible. I cannot say it strongly enough this business is disreputable and their over the phone "quotes" have no basis in reality. They have no regard for their customers and have zero business ethics. Originally my wife was quoted 4-5 hours for our move including a drop off at our new place and storage. This was based on 2 movers and our just moving our furniture and pre-packed boxes. The company's dispatcher/office manager/customer service person Linda claims my wife is lying and she remembers quoting her 7-8 hours though she couldn't recall the size of our home and Betty had made the original quote not her. So on the day of the move and blissfully unaware of the pending cluster that we were getting into we happily waited for the movers. Two gentlemen showed up in a large truck. So far so good. The young guy, Zach was a powerhouse. Young, motivated, friendly, and completely fearless about lifting heavy objects with no regard for his back or knees without any safety equipment, back support, or help. The old guy Sean was his complete opposite. Grumpy, lazy, unfriendly, and a complete waste of space. I will spare you the details of the majority of the day and just give you the highlights. Zach pretty much did all of the moving solo for the first 3 1/2 hours. Including couches, mattresses, table and chairs, bookcases, boxes, etc. Where was his partner Sean you ask... good question. He started complaining of a migraine about 20 minutes into the job and disappeared into the truck. According to the company he was strapping, blanketing, and organizing in the truck. I question this since Zach apologized again and again for Sean saying this had never happened before and Sean was not feeling well. After 3 1/2 hours I explained to Zach that I did not feel Sean was doing his job thus causing us to rack up additional time. He spoke to Sean who proceeded to actually come back into the house and start helping. The downside of this was that he was continually swearing and cursing at me and my family under his breath but loud enough for us to hear. Had they not already had the majority of our furniture on the truck I would have fired them then and there. As it was it took them another 45 minutes to to "finish." And by finish I mean I had to cut them off and leave some items in my house that they had been contacted to move because we had already exceeded their original estimate. It turns out it was a good thing since Sean did a piss poor job of "packing" the truck that there would not have been room anyway. I even had to load a few boxes of necessities into my truck. At one point Sean said that they were "off the clock" so we would not be charged for a portion of the time. They made it to the house and we just had them put the majority of the stuff anywhere to save time. Sean was actually helping and things seemed to be progressing so I left the house and went to storage to prep. After I left Sean immediately went back to the truck, stopped working, and left the rest of the unloading to Zach. They finished up at the house and eventually showed up at the storage unit where both of them (my being there and watching them seemed to motivate Sean to actually do his job) knocked out the remainder of the unloading. Needless to say we were charged for all 7 hours that they were there and a few undisclosed charges. Zach was a rockstar and was totally worth the price. Sean was deadweight and I estimate he was actually working about a third of the time we were charged for and that is being generous. When I contacted Elk Grove Moving and Storage on Monday to disclose what had happened I spoke to Linda. She agreed that my description of Sean's attitude was unacceptable and stated she was going to talk to both Sean and Zach. She asked what I was "looking for" and I explained th
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March 2019 by Amy OO 2.
I used to visit this UPs store because they were friendlier than the other one nearby. Had to mail some documents and since I'm boycotting the one near our house, this worked out perfect. Had them make copies, and certified, return receipt the docs. They also let me keep the nice pen!!
