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December 2020 by Jonathan Huber
Great bank. The staff is awesome and really easy to work with. As a small business owner, it's great to know that my bankers know me - and I know them. For local banking, it sure beats the experience at the big box banks.
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April 2020 by Leo B.
Worst bank for business, they refused to accept the PPP questionnaire, saying that they value customers who pay them more.
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April 2020 by V V.
Would not recommend! Refused to help us through these very tough time claiming they help only "current" customers and we don't have very much money in our account. HORRIBLE!
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September 2019 by Joel B.
Discrimination and cultural biases are alive and well and never experienced such treatment from a bank but not surprised! If you're a person that looks like me I wouldn't recommend! Won't call it direct racism as that's loosely thrown around in 2019 but there was a bias and definitely felt discriminated against. Very different treatment from my phone call to actually showing up at the branch! ** Their response is completely fake and misleading. Inquired over the phone prior to coming was informed as long as check was from their customer we'd be able to process with valid ID. I can elaborate on conversation with a customer in parking lot as well. Upon entering the bank was asked what business or if I was looking for someone. Informed them I called and spoke and have a check from their customer that my bank was going to place a hold on, so I asked if it could be cashed! Exact words we don't do that here!" I attempted to explain and lady at the counter said again, "well they were wrong we don't do this here!" I'm not upset in any way just sad, that in 2019 an African American man can't be treated with the same respect as other individuals. I attempted to resolve this over the phone prior to posting and again when deciding to keep this post up and no calls have been returned and placed on extended hold times when asking for a manager or leader within this organization
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August 2019 by Brian B.
The team at Five Star Bank has always been helpful with our banking needs! The staff is responsive, timely and most importantly polite. If you have business banking needs i would recommend the team at Five Star Bank.
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April 2019 by Tim M.
SRBX is a not-for-profit construction trade association, and we've been banking with Five Star Bank for the last several years. They are very responsive to our banking and financial needs, providing swift and thorough customer assistance. They are a wonderful partner for our organization, and our industry at large.
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March 2019 by Mark G.
Five Star Bank is just that 5 Stars, the staff at the bank are some of the best banking people that I have talked with and the most helpful. The moment you walk into the bank you are made to feel welcomed, if you need a cup of coffee it is there, if it is a mint, to cover the coffee breath it is at the counter. And the smile when you are being served say's it all, they are happy you are there and happy to serve you. They are a great bank to work with.
