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October 2023 by Fred Wallace
5 star towing out of Sacramento towed my motor home about a month and a half ago and broke off the driver side mirror. After repeated calls they asked me to get estimates of repair and submit them. I did, and they have yet to replace or pay to have the mirror replaced. I am unable to use the motor home without the mirror. UPDATE. They have since refunded my towing charge, and credited me with funds to replace my mirror. It appears that a former employee dropped the ball. I am now satisfied.Service: Special vehicle towing
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August 2023 by Eric S.
they tried to help me with an RV flat tire but could not find the correct size on a Sunday , CHP dispatcher was not being very helpfull the officers on duty were great! tow truck came to the site and could no guarantee no damage so they did not hold me responsible for payment or damage my RV anymore,also talked to CHP again for me ! thank you 5 star towing !!!!!
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June 2023 by Sharon M.
My car was totaled on 6/26 when someone drove off highway 99 and crashed into my brand new car while it was parked in the employee parking lot at my work. it was a total shock when I saw it. Brandyn is the most amazing tow driver that I have ever met. He was very professional and did a great job with my vehicle. But, what really made a difference for me was how calm he was and comforting. His words of support and understanding made an extremely difficult and emotionally overwhelming situation better. He is an exceptional tow driver with a huge heart. I can't thank him enough for this.
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May 2023 by Jyauna Caples-Treadway
Absolutely horrible customer service and unprofessional people working at the Power Inn Rd Location. The guy who was going to tow it was disrespectful, intimidating, rude, threatful, too, and plus, I called his boss that night and she said, "Do what you got to do and bye" and hung up in my face. He made accusations like he knows our situation when he clearly doesn't. Not okay. Then, he threatened us by telling us that he's going to get our vehicle towed because we got him in the street with his tow truck making his life in danger. WTF?!?! Both are rude and everything!!! I absolutely do not recommend them for any service nor should the Sacramento Police Department either. I will be calling the main corporate on them!! That's not how you treat others!
If they had a Zero, I would give them that!
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March 2023 by K D.
They towed my girlfriend's car on Friday 3/17/2023 and entirely jacked up a rear control arm. It's also a crooked business to begin with, attached to the taxpayer's teat.
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December 2022 by Mark M.
After I filed my complaint against this company. They startedcalling me and harassing me, making threat and impersonatingthe police department. They called once from their real numberthen realized it and hung up, then called backed from a blockednumber and pretended to be the cops saying my truck wasreported stolen. I called the actual police and they said there wasno report or police complaint against me at all. PLEASE DONTEVERY USE THESE GUYS, THEY ARE THE WORST. First theyprice gouge in the middle of a snow storm then when youcomplain they harass you.
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August 2022 by Andre D.
My man Brandyn was fantastic in assessing my problem and the solution to get me back on the road very quickly. on my way to Burningman heater hose busted and B was on the job. He followed me to the nearest station and he made sure we had the the right coolant and I was on my way. Thanks Brandyn.
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May 2022 by Jen Keeler
Worst customer service I have ever encountered with the Gold Run location! Wouldn’t recommend to anyone.
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May 2022 by Metoba Kouassi Trésor Brou
Professional and efficient stock broker. I never had any issues with withdrawals as well as services. he is always accommodating and helpful.
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December 2021 by dean rants
Prompt service. No drama. Driver knew what to do. Very polite and clean. Driver had a helpful attitude. Not arrogant like I needed them. 5 star towing . My first call. ?
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October 2021 by Kylie Noroko
Excellent and very professional. I highly recommend Five Star Towing..Service: Special vehicle towing
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September 2021 by Terah Newland
Five Star Towing is AMAZING! My car broke down on me at 5:00am on a Friday, called Five Star Towing and they were there so quick! Very affordable! The driver (Alfred) was so nice, walked me to the truck made sure I was in the truck safely before loading my car on the bed. The truck was so clean as well! Highly recommend Five Star for your towing needs.Service: Car towing
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August 2021 by Terah N.
Five Star Towing is AMAZING! My car broke down on me at 5:00am on a Friday, called Five Star Towing and they were there so quick! Very affordable! The driver (Alfred) was so nice, walked me to the truck made sure I was in the truck safely before loading my car on the bed. The truck was so clean as well! Highly recommend Five Star for your towing needs.
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June 2020 by Cordell Johnson
Broke down out east in Nevada. Had a oversized load. Your driver Brian got to me quick. He Got us to sparks in a good time and knew just what he was doing when it came to towing me in. He kept a great conversation seeing as how it was a two plus hour drive back in and made sure To let me know if I got hungry or thirsty he would stop for me. Now here is what topped off my experience after dropping me off getting payment and leaving 2 days later YES 2 days later he called and checked on me since my truck was still at the service center. BLEW ME AWAY! BRIAN IS AWESOME AND BECAUSE OF HIM I WILL BE CALLING BACK... five stars is right
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June 2020 by Breanna Moody
Do not use this place! They dropped my car with a forklift and refuse to pay for the damages. They change their insurance frequently and my claim was denied because "they said they did not do it." Even with a police officer present at the time of the tow, noting no prior damage to my vehicle, they still refuse to take responsibility for the extensive damages including 2 huge forklift marks on the side doors, destroyed bumper and alignment issues. I've been battling them for over a year with no resolve besides them offering to refund my tow fee, which they later retracted. Run the other way!
