Geek Squad
Hours:
9131 W Stockton Blvd, Elk Grove CA 95758 Hours
About Geek Squad
Geek Squad is a business that offers tech support and services like TV mounting and computer diagnostics. Customers generally have positive experiences with their technicians, praising their politeness, professionalism, and willingness to help. One technician went above and beyond, providing excellent service and making sure the job was done well. Appointments are recommended and often available on the same day, making it easy to get quick assistance. However, some customers are frustrated with the company's phone system, noting that they cannot speak directly to a representative and are instead forced to communicate with an AI, which can be inconvenient. Overall, Geek Squad is known for helpful staff and quality service, with many customers willing to use their services again.
Most Recent Reviews
September 2025
I usually have a good experience where it comes to Queek Squad, but as for the company as a whole, I think it's pretty ridiculous that you can't just speak to a representative when you call now. Apparently you HAVE to speak to an A.I. over the phone. Not every customer will appreciate being hung up on by a machine!
August 2024
This associate went above and beyond his professional duty. Very polite and helpful gentleman. Very professional and willing to help. Very patient as well. If there were six stars I would give it to him.
August 2023
Kennedi was very helpful with my tech needs. I appreciate you Kennedi! Highly recommended!
More Comments(25)
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