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August 2023 by Mimi W
Not going back inside again. We actively look for other G1’s to go to.. this location needs new management.
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August 2023 by ignacio rosales
Look at yelp review. Managment horrible here. Lost our bussines.
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July 2023 by ignacio r.
Horrible. Took tennage doghter in to get her first account . Suppost to be a happy experiance. Got in 410pm no one wanted to takebthe time to open account . More concerd with getting home Talked to bank manager ..same...starts from the top works its way down. Why should ataff care if managment . Dont. Closing my Ccounts. Thought credit union was supposed to be bettet. Not rhis branch
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May 2023 by Jose Tellez
Wow she was so helpful, the girl with the big fake eyelashes . This is my new go-to .
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January 2023 by LA
THANK YOU MATTHEW GEORGE!! I had a very stressful situation with fraud on my account . Mr. George helped me by patiently explaining everything including the process to resolve my issue. He made the required adjustments and did it all with a positive patient attitude. Thank you so much.I appreciate your help.
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January 2023 by Linda
THANK YOU MATTHEW GEORGE!! I had a very stressful situation with fraud on my account . Mr. George helped me by patiently explaining everything including the process to resolve my issue. He made the required adjustments and did it all with a positive patient attitude. Thank you so much.I appreciate your help.
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January 2023 by Lori Rangel
I get excellent help. Every time I go in. Customer service is outstanding at this location. I have never had an issue and I will always go there.
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December 2022 by Dennis K.
I don't know what's going on with the people behind the scenes, whether they have a vendetta to purposely screw up, peoples lives, and make it more difficult to make ends meet, but the quality of the overall service has been declining rapidly over the years. I have been a member for 20+ years and had to take out a signature loan last year. I requested to skip the payment for December 2022 and they said yes but they took the money anyway. They then asked if I wanted to skip January, and I first I said no but I called them back today to say yes, and they said that is not available. The tellers at the branches are nice, and the people who answered the phone to the call-center are nice, but the people behind the scenes, the people pulling the strings to make this place run that they seem to be vindictive. As soon as I pay off this loan, I'll be closing my account permanently.
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November 2022 by Ruby Elk Grove
I come here apply credit car they tell me when I have business come to apply
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November 2022 by S R.
Trevor at this branch is AWESOME! we came in to have something notarized, he was very cordial, thorough & quick. My husband unfortunately didn't realize his signature had to be in black ink () so back to G1 he went to do it again. Hubby's fault % He and Trevor had great conversation, a little backstory, the document being notarized was to close my husbands brother's estate (he tragically passed away in Jan 2022) and Trevor made my husband feel very comfortable, it really meant a lot. My husband left feeling like had just made a new friend :) Thank you again Trevor!
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July 2022 by A R.
Golden one is as ruthless as a bank when it comes to even going $1 over drawn. I had to recall check I deposited from my personal into a joint account with my wife because I put the wrong amount. I immediately called them and ask to stop the check, then wrote another check for the correct amount the same day. They told me it'd be a$25 fee for stopping the check, okay my fault. They then went to also charge my joint account with my wife an additional $15. They would do nothing to rectify this. Why would you charge both accounts!!?? This credit union is even just like all banks, especially in these times where a lot of people are now living paycheck to paycheck, golden is taking advantage of regular people that are struggling to get by. Dutch this bank and never open an account here.
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February 2022 by Amy OO 2.
2/25/22- I've been a member for ages.. also started both of my son's here.. We still use Golden 1 as our primary bank and easily can do so being in another state.. Closest branch would be an hour away (Susanville).., Made an appointment online to take care of of a few business transactions Hopefully, everything goes smoothly and quickly. We had Sarah L. Member Service Rep. III and she was polite, and very efficient..
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February 2022 by Amy O.
2/25/22-I've been a member for ages.. also started both of my son's here..We still use Golden 1 as our primary bank and easily can do so being in another state..Closest branch would be an hour away (Susanville)..,Made an appointment online to take care of of a few business transactionsHopefully, everything goes smoothly and quickly.We had Sarah L. Member Service Rep. III and she was polite, and very efficient..
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December 2021 by AllAboutTheOutdoorz
App is constantly having issues. The more G1 updates their mobile app, the more ridiculous it's getting.
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November 2021 by Fab Chick
My credit is ruined because of a vehicle I’m financing with Golden One. They would fix it fix the error and went back on there word. I wish I would’ve gone with capital one
