-
October 2023 by Angie M.
This place is ridiculous..this morning I come in you have only 2 tellers in training working the window ..you have one lady sitting at a desk seeing this line get long.. like 12 people in line at 11:13 am people need to get there money before lunches are over ..I don't understand how you only have 2 tellers in training and the person I charge who isn't with a client can't get up there and helpMove things along ...definitely don't waste your time at this branch
-
September 2023 by Rhonda B.
We have been banking with G1 for about 10 years. We recently opened another account for the sole purpose to keep track of money and payments for an insurance claim on our home. We deposited a check from State Farm Insurance, drawn on a JP Morgan Chase account. G1 put a 7 day hold on all but $10K knowing FULL well that we needed this money immediately to pay the contractor who rebuilt our kitchen. His bill was $38K and we had to tell him we could only pay $10K because that bank won't release OUR MONEY!!!!!! WTF happened to loyalty and customer service. Is G1 so fricking tight that they are afraid to pay on an Insurance check. I sent them a letter from State Farm showing that the check has cleared AND THATS STILL NOT ENOUGH PROOF!!!!!!!! The branch manager of the Elk Grove Branch, Danielle Hogge who said I'm ALWAYS AVAILABLE has yet to respond to my phone calls or emails.IF YOU DON'T WANT ANY HEADACHES.......Use another financial institution that has some sense of loyalty.
-
August 2023 by Hannah J.
Always good service when I come here, they are always nice. Lately there has been very very long lines inside and sometimes only one person working because the other person went on break so that is reason I am giving 4 stars
-
June 2023 by Trish R.
Always so slowwwwwww. The employees at this branch don't seem to have a care in the world regarding the members time. I really really don't like going into this branch!
-
June 2023 by Belle Lynn
Sonia is the worst! My husband and I had a meeting with her and she would frequently get up and leave to the back room and come back with crumbs all over her! Never in my 30+ years of being with golden 1 have I ever seen a worker this horrible. She also was not informative nor helpful she hurried us out the door because she said she was double books and if I had more questions call customer service. Sonia should not be a worker there as she would often mutter under her breathe words.
-
June 2023 by Chet Rippo
COUNT YOUR CASH BEFORE DEPOSITING ANY MONEY HERE! I was almost short changed $120 by one of the tellers here. I went to deposit $2000 in cash, but the teller told me I only had $1880. Luckily I counted ahead of time and knew I had $1100 in $100 bills and the rest in $20s.The tellers lay out your money in rows in common denominators (rows of $100s totaling $1000, rows of $20s totaling $100, etc.) when counting. I saw the teller try to hide one $100 bill behind another and one $20 bill behind another. When I tried to point out there were bills hidden behind other ones, the teller just counted up the rows instead of the actual dollar bills. I told her to physically pick up the money and recount it, but she refused and called me a liar! She even said the money counter machine was "out of order" when I said a different teller used the machine to count my cash the last time I was here.When I demanded to have an audit done by a manager, her attitude completely changed. She recounted the money (which totaled $2000) and the money counting machine was miraculously working again! Wow! She didn't even apologize to me. I don't know if this was an honest mistake, but it had me suspicious that the teller refused to recount the money until I threatened to escalate the situation.For all Golden 1 members, make sure to count your cash and coins down to the penny to make sure you aren't swindled here.
-
June 2023 by TikTok viral videos
The service was great and representative were polite and kind
-
June 2023 by Google user
COUNT YOUR CASH BEFORE DEPOSITING ANY MONEY HERE! I was almost short changed $120 by one of the tellers here. I went to deposit $2000 in cash, but the teller told me I only had $1880. Luckily I counted ahead of time and knew I had $1100 in $100 bills and the rest in $20s. The tellers lay out your money in rows in common denominators (rows of $100s totaling $1000, rows of $20s totaling $100, etc.) when counting. I saw the teller try to hide one $100 bill behind another and one $20 bill behind another. When I tried to point out there were bills hidden behind other ones, the teller just counted up the rows instead of the actual dollar bills. I told her to physically pick up the money and recount it, but she refused and called me a liar! She even said the money counter machine was \"out of order\" when I said a different teller used the machine to count my cash the last time I was here. When I demanded to have an audit done by a manager, her attitude completely changed. She recounted the money (which totaled $2000) and the money counting machine was miraculously working again! Wow! She didn't even apologize to me. I don't know if this was an honest mistake, but it had me suspicious that the teller refused to recount the money until I threatened to escalate the situation. For all Golden 1 members, make sure to count your cash and coins down to the penny to make sure you aren't swindled here.
-
April 2023 by Donna McGee
LOVE MY BANK.. ALWAYS KIND TELLERS AND VERY INFORMATIVE
-
February 2023 by M Tising
I was disappointed by the customer service in this branch. I was told to contact Daniel R. about obtaining a better credit card. He gave me the brush off in his December 2022 email (\\\"Go on our website\\\"), and said to let him know if I \\\"needed further assistance.\\\" I did need more assistance, but he never responded to my questions. His attitude and lack of action tell me he doesn't care about keeping my business.
-
September 2022 by Taras Grigorkiv
I tired make a new account for some reason they didn't want to make it
-
September 2022 by M J
Slow service. Two tellers only.
-
August 2022 by Angelo D.
Most of the branches have varying customer service qualities. From the low end to the acceptable. But as for the call center your customer service sucks.. I don't even want to describe what the young ladies attitudes are but the word starts with a B. Needless to say my relationship with golden one has come to an end. A member owned and not for profit Bank should not be spending millions of dollars on a city-owned arena call Golden 1 center. I think I spent too much time focusing on their public appearance and taking care of their members. And don't ever complain or file complaints against their back or they will retaliate against you like they did me. When I noticed funds disappearing for my account I suspected that identity theft was going on and it was being portrayed by somebody within the bank. So instead of investigating the issue cashier's check that wasn't worth the paper was written on unless you went to Golden One to cash it. And I'm sure not all my funds were refunded back to me. If you have an existing account I would sincerely suggest you look at all your statements going back at least a year and if you see anything something it doesn't make any sense you probably have some kind of frog going on yourself. And if you do complain to every Bank regulation agencies you can. FDIC BBB etc so alpha suggesting I closed when we open my account they wanted me to write a letter explaining why I deserve to be a customer there and it would take 30 days to reapproved. So needless to say I told him to pick her up and kiss my a*** Checking account at a competing branch that offered $200 free to my checking account which I took promptly. And if you have it back with golden one I suggest you not even bother to try
-
June 2022 by Amy OO 2.
Needed to stop and do an inside transaction.. Closest Golden 1 to me is over an hour away.. But here I am surrounded and that is a big plus. Four people in front of me, and also customers visiting with the other reps. Glad I stopped and was able to take care of my transactions without any problems..
-
June 2022 by Amy O.
Needed to stop and do an inside transaction..Closest Golden 1 to me is over an hour away..But here I am surrounded and that is a big plus.Four people in front of me, and also customers visiting with the other reps.Glad I stopped and was able to take care of my transactions without any problems..
