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December 2023 by Monique S.
Witnessed a dog get hit by a car and these kind people helped us. Thank you for all you do
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December 2023 by Nikki P.
My dog is VERY difficult when it comes to going to the vet, grooming, etc. he has really bad anxiety and starts shaking and growling at anyone who gets close to him. He needed his glands expressed and i was sure he needed to be sedated because is super protective of his butt and we (his family) can never get a muzzle on him. The doctor was SO patient, didn't react to my dogs aggression, and was able to get a muzzle on him! Not only was the doctor able to express his glands, but he also trimmed his nails and shaved parts of his butt that was matted. He also prescribed some anxiety medication for my dog and it was very affordable. Great experience overall and we will definitely be returning for any of our medical needs!!!
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November 2023 by Felicia P.
OMG - An urgent care spot for animals! I am so fortunate to have discovered this. My frenchie had an abrasion on her paw and would not stop licking. Turns out she may have just scraped it from having a high activity level day, but vet also could see that she had been licking all paws and allergies were likely. I was given some Vetricyn wound spray and also told to put a cone on her if she would not stop licking and to also monitor to try to determine if seasonal or food allergies.It was a bit of a drive from West Sacramento, but was in and out of this place within a half hour on a Sunday. Do make sure you call first to find out about wait time and what not. The staff is great. The medical exam was a little pricey - $185, but worth it to get answers right away. I will definitely keep this place in mind for any future incidents.
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September 2023 by Brad J.
I have been very happy with the care my animals have received from VCA Bradshaw. I had two old dogs that received end of life care and the staff was very kind and compassionate. I have since brought in two puppies and they have been excellent in getting them what they need. My only complaint is it can be difficult to get an appointment quickly, however that is a demand/ staffing issue. I do recommend this place.
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June 2023 by Suzanne L.
I was super concerned this morning when I noticed my doggie had a surgery incision ( that was done at the shelter we adopted him from) looked like it was not fully healed. I called Bradshaw VCA and the receptionist ( I think her name was Kaitlyn ) was very compassionate and was able to accommodate a same day appointment. She was patient and answered all my questions. She put me at ease . When I arrived for our appointment we were promptly greeted and shortly called back to see Dr. Terrett. She was extremely kind and personable. After taking his vitals she addressed all of my concerns and examined my pup. Turns out he was within the normal stage of healing . She assured me he was doing well and answered all of my new dog mom questions. She offered feeding advise, nutrition, heart worm and flea and tick prevention options . She even sat with me and my pup on the floor to be at his level. She is extremely professional and educated. When I was finished and checking out , Jasmine was so sweet to offer to help wait with us . She stayed with him while I was asking more questions, signing up for services and paying. She talked to him while other dogs were coming in and out and made him feel very comfortable. I was worried when I went in by myself I might not be able to handle it all alone. But they all made the entire experience so easy , informative and pleasant. Outstanding customer service. You can certainly tell they all love animals! Our first visit to the vet was a great experience . We will be using them for all of our pet needs!
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May 2023 by Missy N.
My cat was in a fight, that I witnessed, 24 hours later she wouldn't bear weight on her hind leg. I called and made an appointment (we got lucky someone had just cancelled for a hour later) I was very very specific she did NOT need an X-ray and did not authorize it to be done... a hour later my 19 year old takes her to vet and the guilt trip her into getting a X-ray for $300!! This was absolutely unbelievable, my daughter is a full time student who works part time, they stole 2 weeks of pay from my daughter! Not to mention it was one view AP not even a lateral which is needed to accurately diagnose a fx alignment. You definitely owe us a refund
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May 2023 by Bien L.
Best animal hospital in the Sacramento area. Been coming here for years and just recently came back.
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January 2023 by Maung S.
So, at first I was going to leave an upset comment and low stars because the cremation took way longer than initially told to me for her ashes to be returned. I was told to wait 7-10 days to hear back to get my baby's ashes, the date came-didn't hear anything, I called, told me to wait 3 more days, called back on that day, my baby is still not there, was told to wait another 3 days, at this point I was not only torn from not having my fur baby back yet as I have been expecting her at every date given to me but I was upset at the delays and the run around answers. I realized I was getting upset at the wrong business, really it was out of their control in hindsight. It was the crematory facility I should've have been upset at. Long story short, every staff sounded like they were trying to find answers for me when I called so I'm thankful for that. I want to say first someone name Nicole but most shout out to christina when it came down to the third date they gave me to check back on, although still didn't have my baby's ashes on that day, she made sure to find out the issue. She and her manager finally got a hold of the crematory facility and finally gave me a definite date. Which was the following day. Communication seemed off which was why I was upset. But they got down to the issue when I told them I would wait as long as I can for answers about my baby's whereabouts. Anywho, not sure if it was part of the Vca job description to do this but they made sure to bring her back to me first thing in the morning. Christina did a wonderful job keeping her word to not only contact me first thing in the am but also brought my baby back home to me. Thank you to the staff there that's been empathetic to my situation and going above and beyond to grieving pet parents like myself. That was extra special to me when they brought her back to our home.I was still working til 330pm but they made sure to help me get her home as soon as they could and they even wanted to compensate for the cost. Thank you VCA Bradshaw.
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January 2023 by Caitlyn V.
This place is horrible. Every time I come here it smells bad. Not only that, the staff here don't seem to care about patients, cleanliness or have any empathy. Multiple times coming here, there was p*** all over the front entrance/ walkway. During Covid, they brought a different animal to the room we needed before us by accident and I actually had to ask them to replace the counter towel and clean it before putting my animal on the same area. I have no idea what other sickness another animal may have and I shouldn't have to be the one to mention cross contamination, being a patient/customer. Another time, someone else brought their dog as well, but it was jumping all over the coffee station and there was no attempt to help control the situation or clean the coffee area after the incident. In the past, we needed a refill on anxiety medication for our very anxious dog and the vet via phone consultation recommended a phone psychic instead of giving us medication we needed. And don't even try coming here with a cat. There is such a lack of help here it's disgusting. With fear of a sickness, instead of giving comforting advice, the vet just stared at us blankly as I cried in the floor and we could over hear techs in the background talking about "we can just kill it". For the record this is verbatim what I heard from the other room and it was disgusting. What is wrong with you people. Even if someone had to put their animal down (which by the way another vet elsewhere gave us 100% clean bill of health for the baby kitten they were willing to heartlessly kill for a condition, which by the way has a cure, which we were incorrectly told it didn't) I would expect the utmost professionalism, at the least, even if you didn't care for their animal type. My family has lived in the area for years and I was warned not to use Bradshaw but didn't have a choice at the time. Never again.
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December 2022 by Monica B.
The staff and Drs. were very friendly. I really appreciate them letting me check in over the phone before I got there to save time. My 3 1/2 month old Cocker Spaniel had an allergic reaction to new food and they took him right in and gave me just what he needed. The problem is going away no more scratching. Thank you all so much
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August 2022 by Heather G.
I just became a customer for life after speaking to Julie and previous experience with a cat emergency visit. Today my current vet was being difficult and wasn't showing compassion. I pay monthly for a wellness plan and was told due to my cat not doing well and getting extremely stressed at the vet I could do a quick in and out vaccine appointment, this was what I was told two weeks ago, however when I called today to schedule it she said it had to be a drop off appointment only. I tried to explain why the other person was giving me the other option. This was met with no empathy for my situation. However I had a good experience with an emergency visit with VCA Bradshaw and decided to call instead. Julie answered my call and she was not only extremely professional but knowledgeable and compassionate. She made some suggestions that no one else has before that I am willing to try and ultimately made me feel like they genuinely don't want my cat to have a bad visit with stress. I am very thankful I talked to Julie today. Such kindness, compassion and sincerity. Thank you Julie and thank you VCA Bradshaw for having someone like her on your staff. I look forward to being a long term client.
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July 2022 by Lina M.
There is NOTHING you can do to resolve my poor experience. You did enough or lack there of. I am glad others including myself, have posted the terrible service. Hopefully others will avoid VCA at ALL costs.
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July 2022 by Anna A.
Update: while I was unhappy with the service I received here I wanted to clarify that no other clients know what happened between the vets and my dog that day because nobody was allowed in during Covid times, so no other client could have witnessed the treatment (or lack of) my pet received. So this review has been saved, and Ive been waiting to recover from the grief of losing my families' beloved dog to post. Last June, my dog Buddy came here in a state of distress. This was the worst, least compassionate care I have ever received. I arrived here with my dog's back legs barely able to walk, as well as some stomach upset. My family and I had felt that he was severely sick. Dr Paige sent us on our way with a 500 dollar bill, and some antibiotics, said that our dog was fine, probably just had thrown out his legs. He was worse when we had taken him there than when we picked him up. He was very spacey, and we were told that this was normal. He died a few days later from uncontrollable seizures, and I can't help but feel that if he had gotten competent care elsewhere, he may have made it. Fast forward to today, I called to get my new puppy a fecal exam. That's all he needed. Thought I found a tapeworm in his feces and it was towards closing. I did not want thefeces to sit overnight, because I wanted to test to be as accurate as possible. I was told they could not do it because "this pet had never been seen there before". This really hit a nerve, and brought me to tears. I wish I never had given them another chance. Guess what, I wouldn't be calling regarding a new pet if you hadn't helped to end my last one's life through your lack of care and incompetency. What is an urgent care vet if they are unable to provide just that, urgent care? Potential customer: be warned.
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July 2022 by V B.
I went here with my three month old kitten emergency visit. 1. As compared to my "normal" vet this emergency visit was far more reasonable, cost 2. As compared to my vet, who can take my emergency visit in a month, this Vet practice was far more accommodating. I called and there were 4 people in front of me. With the caveat that there was a chance if one emergency was extensive I'd have to wait longer. That did not occur. 3. Nice staff at the front desk. 4. for the three times I called BEFOREHAND the front staff was very patient. *sorry* 5. Clean. Clean. And I'm saying it again, CLEAN 6. Very attentive staff techs. 7. Special thank you to Dr. Paech. First for not rushing me. Second to quickly understand this was not my first time owning a pet. Knew I was a seasoned pet owner. Third for explaining, in depth, what the issue is, signs to look for in this instance, etc. and fourth, and importantly to showing affection towards my girl. She was not just another animal in the clinic. You treated her as she was the ONLY sick girl in the place. With a lot of care. I will be back
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June 2022 by Daniel Z.
Took care of me when dog passed unexpectedly in the middle of the night...made a ceramic paw as a memory which was a nice thing to have. RIP TYSON