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December 2023 by Stephanie L.
When I lived out of state and had to visit Sacramento/Elk Grove, I stayed at the Holiday Inn Express! It is such a beautiful hotel! I love the location as it is close to shopping and restaurants! It is also close to Highway 99! One year, I stayed during Thanksgiving week. I found myself shopping on Black Friday, just because I could. The stores were right there! The hotel is clean and well maintained. The staff is exceptionally kind too! Our room was always beautiful, clean, and spacious! I loved the full length mirror and vanity mirror over the sink! I appreciated having a mini fridge in the room! We especially appreciated the Continental breakfast for guests! They have a nice variety of food to enjoy! The staff kept it well stocked and clean to keep up with guests coming through! As a single mom, I felt safe being in the hotel, walking the lobby, and hallways. We had a beautiful view of the pool and the streets! I used to work in the hotel industry and rarely saw the hotel as a guest, so, being on the other side of things is fun! I want to take another opportunity to mention the staff as they are hard workers Be kind to them!
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November 2023 by Joshua Manning
I've spent many weeks at this hotel over the years. It has an excellent location, very nice rooms and superb staff.
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November 2023 by Ling
I stayed here 9/29-10/2. This was by far one of the worst IHG hotels I have ever stayed at. The front desk staff here were unfriendly, unprofessional, unwelcoming, and lack motivation to help. The hotel felt so run down and needed maintenance. I had stayed here for a total of 3 days on my last visit and was really surprised with how much this place has changed (at one point, I stayed here for 2 months).So let's start with why I gave the poor rating:The gentleman who checked me in looks like he hates being there. Aside from not acknowledging me as a Platinum elite member, he also didn't offer me my options for amenity points OR snacks. I had to bring that up myself. He initially gave me a standard room even though I knew I was eligible for an upgrade if available. He upgraded me once I requested it, although he looked like he didn't want to do it. There was a lack of motivation from him in trying to do anything without me having to ask him.I was given a suite, except the room felt really dirty and run down. I was too tired at this point to even ask for a room change. The toilet seat was loose so it was difficult to use without it sliding all over the place. In addition, the toilet seat had cracks and was peeling which is disgusting for infection prevention purposes (dirt and bacteria will get into those cracks). I took a picture.The rug felt like it needed a thorough wash because it was obviously dark with stains in certain areas. I had to wear socks/slippers the whole time I was there because I was afraid to catch anything.The shower was disgusting and looks like it needs a new tub. The shower curtain was stained with yellow marks closer to the faucet side.One of the pillows had stains on it. The blanket cover also had a stain. I had to ask housekeeping for new sets. This shouldn't be a standard for any IHG hotels.The AC stops working in the middle of the night. Initially we thought it was just a technical issue on the first night, but it did the same thing all 3 nights that I stayed there. This was brought up to front desk at check out.The breakfast variety was a bare minimum. This place has seriously gone down the drain.The price I paid to stay here was not worth the value of the hotel. I regretted staying here.I would avoid this place. The fact that I am taking time to write this review shows I really hated this stay, and this stay has by far been the WORST IHG experience I had.Upon check out, I provided feedback to the same guy who checked us in. He didn't care. He nonchalantly said, “okay”.Avoid this place if you can.
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November 2023 by kevin heath
I was told by the manager that I can park a semi truck there. I was quite emphatic about how large my truck and trailer are. They were very insistent that I can park there. When I showed up for my reservation, the spot where I would normally be able to park was stacked with cranes and construction equipment. They absolutely screwed me over.
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November 2023 by Jamal C.
I was truly impressed by this Holiday Inn Express. Other locations need to take pointers from this one. Staff is just friendly beyond measure. Down to earth and a heart to serve people. I say this because when Angela say I was from Hawaii. She immediately asked what brings me to town. From my conversation, she recommended places to eat very close by. She even directed me to the nearest Walmart and grocery store. Angela even suggested that I be safe if walking out in the evening using the crosswalks.The lobby decor design is colorful and eye catching. I said it was designed for the Millennials. I'm actually, it was just a relaxing area to sit and rehash the day. My room was the Normal Room. Had all the amenities expected. The heat worked. It was cold to me that night. They have a gym, a pool and a jacuzzi. None of which I tried but next time I will bring clothing to do so. The next morning I had breakfast. Best way to start the day. They had hot breakfast. Most hotels offer the norm...cereal, oatmeal, muffins, toasts, bagels. Many have the 1 pancake maker. You know the one that it dispenses the mix and cooks the pancake. Drops it's on your plate. This location also had scrambled eggs, link sausage, biscuits, sausage gravy and fresh baked cinnamon rolls. Angela recommended that I try those cinnamon rolls. She was spot on with these babies. I ate half but I really wanted to eat it all. I had half a biscuit topped with the sausage gravy and scrambled eggs. Can you say I had a really goods breakfast. So if you're visiting the Elk Grove area...stay here. You won't regret it. Aloha
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September 2023 by Y B
The whole building is extremely hot . As soon as you walk in you could tell their air conditioning system is either not working or they don’t have it on to save electricity . Because it was so hot inside the building it smelled so bad. Also when I walked into my room the air conditioner would not even get it cold enough in the room . I do not recommend this place . So gross ?please make it bette if you supposedly remodel .
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September 2023 by Chad Wong-Chong
Had a bad experience at this location for a few reasons.1. Rooms are not sound proof. Walking noise from above unit was loud. Bad luck that they were partiers up at 3am on a Sunday night2. Plumbing is noisy, you can hear it when other units flush their toilets. Disrupts sleep3. Since I arrived before check-in, I requested for notification when my room was ready. I didn't get a call and had to follow up with front desk, even though I was sitting in the lobby and waiting for them to inform me4. They charge for bottled water in your room. I'd rather they not put the bottles in the room to begin with. There is fountain water downstairs in the gymSome good things.A. Breakfast is reasonably goodB. Location is nice and central, with walking distance to various food options (Five Guys, Pho, McDonalds, BJs)C. Working station in the room is goodOverall, I'll spend a few extra dollars to stay elsewhere next time.Rooms: Rooms are not sound proof. Walking noise from above unit was loud. Bad luck that they were partiers up at 3am on a Sunday nightPlumbing is noisy, you can hear it when other units flush their toilets. Disrupts sleep
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August 2023 by Rajkumar Karthikeyan
I had the pleasure of attending the Mela Gadri Babeian Da event recently, and I am compelled to express my heartfelt gratitude to the Holiday Inn Express & Suites Elk Grove Ctrl - Sacramento S for their outstanding hospitality. The experience was nothing short of exceptional, and I am thrilled to share my thoughts about this remarkable venue.From the moment I stepped into the Holiday Inn Elk Grove, I was met with a warm and welcoming atmosphere that immediately set the tone for a wonderful experience. The event was flawlessly organized, and every detail was thoughtfully executed to ensure the comfort and enjoyment of all attendees.The staff at Holiday Inn Elk Grove deserves a standing ovation for their impeccable service. Their attentiveness and dedication to ensuring the event's success were truly remarkable. Every aspect of the event ran seamlessly, thanks to their professionalism and commitment. It was evident that they went above and beyond to create a positive and memorable experience for everyone present.I want to extend a special note of appreciation for the convenient amenities provided by the venue, such as the amazing chargers for cell phones. It's these small touches that make a significant difference, and the fact that they cared about attendees' convenience speaks volumes about their commitment to excellence.Not only did the Holiday Inn Elk Grove provide a comfortable and well-organized space for the Mela Gadri Babeian Da event, but it also showcased a level of customer service that truly sets it apart. The dedication of the staff and their attention to detail are commendable, and I am genuinely grateful for the role they played in making the event a resounding success.If you're looking for a venue to host your next event, I wholeheartedly recommend considering Holiday Inn Express & Suites Elk Grove Ctrl - Sacramento S. Their exceptional hospitality, attention to detail, and commitment to creating a positive experience make them a top choice for any occasion. My experience at the Mela Gadri Babeian Da event was made all the more enjoyable thanks to this outstanding establishment.Thank you once again, Holiday Inn Elk Grove, for your exceptional service and for contributing to a memorable event. You have earned my highest recommendation, and I eagerly look forward to any future opportunities to visit your venue.#HolidayInnElkGrove #ExceptionalHospitality #ComfortableVenue #MemorableExperience #EventHosting #HighlyRecommended #TopNotchService
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August 2023 by Rene Rivero
My experience at Holiday Inn Express was made even more special by Nilima, the front desk agent. The hotel itself was fantastic, with clean and comfortable rooms that made my stay truly enjoyable. The highlight for me was the delicious breakfast – it was simply fantastic. I highly recommend Holiday Inn Express and greatly appreciate Nilima's exceptional service.
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August 2023 by Benedict “B.J.” Melovidov
The place is really clean and the staff is cool. The pool and hot tub are nice. The only thing that sucks is the location there's nothing to do within walking diatance.
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August 2023 by H
Very surprised by how awesome this hotel is. Huge room with an armchair, desk, lots of storage, microwave and very large bar fridge. Comfortable bed and quiet despite being next to the fwy. Great pool. Highlight is the breakfast, it has everything.
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August 2023 by Michelle J.
We stayed here Saturday August 26. Very disappointed there ware at least 1 hundred people is the pool and spa area. Combo of kids from travel ball teams and parents. Parents were all drinking and the kids were running in and out of the hotel lobby. No one else could enjoy the pool area.
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July 2023 by Raquel Leventhal
Came here for work, room is clean. Nothing fancy, customer service is fine. Chose this hotel because of the pool and hot tub, unfortunately there was a dirty diaper floating in the pool so that was equally disappointing and disgusting.
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July 2023 by Stefanie H.
Stopped here on our way home just for one night. Very nicely done hotel, the lobby is gorgeous. The check-in staff was very friendly and helpful. And our room was roomy and comfortable. They even offer a hot breakfast, which you don't always find in a hotel. Our only complaint would be the noise from the street. We were at the junction between Hwy 99 and Laguna Boulevard. Surprisingly, we had more traffic noise from Laguna Boulevard, which led to a slightly noisy night. Just for that reason, we probably would not stay here again which is a shame.
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May 2023 by Linda H.
Back to the Holiday Inn Express one year later and I am still very happy with the franchise and hotel services.Clean, and organized. And I read the safety manual. Go to the stairs and wait in case of an emergency. First responders will get you. Ok, read the directions and have faith.Holiday Inn still has some amazing cinnamon rolls in the morning. Weekdays, the have a variety of fresh baked cookies in the afternoon.Be back soon Holiday Inn! You are a keeper!