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August 2021 by Carissa Bradley
Bad customer service. You put a sign on the key machine that it’s broken when it’s not forcing customers to pay the higher price for house keys by using the Kiosk key machine. The Manager admitted that the regular key machine was not broken and they only use it for customers that need a car key. He said they don’t have the man power to make house keys. He told me if I didn’t like it to take it up with Corporate.
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July 2021 by Renjo Tolentino
Terrible customer service.. we’re tryin to buy a couple of lawn mowers this morning and I ask for assistance 2x and not even a single staff approached us even they already hear it in their intercom. So we decided to go to home depot meadowview and buy those stuff and they have a way better customer service and got the mowers in just 15mins! I lived in elk grove and will definitely go back in home depot meadowview if I’ll needed to buy something in there rather than wait and ignored in home depot elk grove with their stubborn staff! This is the 2nd time I experienced these kind of customer service in that store so I’m done with them!
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July 2021 by Samual Chuhahn
NO MORE SHOPPING AT HOME DEPOT, yesterday during peak rush HD only had Self Check out lines open. Where you have use a hand held scanner, left my items in cart I went to Lowes.
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July 2021 by Nick A
I know the store lay out, which helps making it a quick in & out. Short lines do also!
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July 2021 by Kit Johnson
Directed me to the location of the item I needed, checkout was quick and painless.A fellow customer even helped my granddaughter and me load our car. Great visit!
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May 2021 by Retha Micheli
Two half stars. I don't think teenage girls or very young adult women should be handling the construction area. They were interesting! I waited in line with a bag of sand. The coworker says to the line I waiting in. That I'm waiting, she says oh I helping someone else. ( Clue, shouldn't you have said oh miss I helping someone else now if your in a rush feel free to enter the other line.) Then the other coworker helped me and call someone else to get the sand in the car.
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May 2021 by Riley K
Go in! Don't call! You will get super frustrated with the Home Depot employees constantly putting you on hold if you call. Plus it rings for about 5-10 minutes before someone even answers. They'll place you on hold and transfer you until the call drops. I called 5 times finally reaching someone.I just wanted to check if they had a rug doctor on hand to rent so i didn't waste my time to drive in and find out if they didn't have it. Luckily they had it..If the customer service was as good on the phone as they are in person this place would be 5 stars. But they aren't.
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May 2021 by Jennifer Cathy
This is a review for George in appliances only, and not a review of the dirty, messy store. George is wonderful! What a stellar employee. Super helpful, friendly, and knowledgable. If you're buying an appliance, I recommend seeking out George to help you. He's so good, I don't know what he's doing at Home Depot, honestly.
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May 2021 by Kimberly Kelly, Scheppmann, Rohrke
For the 1st time I didn't have to hunt very far for an associate! I've spent my share of time & ? money here so I recognized many of the associates from a good 5+years ago. It was a nice familiar feeling. One of the 1st big stores I've been in since the pandemic. Another thing I like is there's always a home builder or contractor who I can ask questions about things. It was a good experience! ??
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January 2021 by Ric Listella
Home Depot was not too crowded, required masks, had multiple hand sanitizing stations, shields for cashiers, and social distancing reminders. They had about 1 employee on duty for every 5 to 10 customers so it was easy to get questions answered. I was able to get in and out quickly. If you like my review or photos give them a thumbs up ? Thank You!
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October 2020 by Amber Carpenter
It was pretty quiet at night, and the workers seemed to be pretty casual. Things were clean and pretty well stocked, but some prices weren't labeled well. Overall, it's a decently average Home Depot. Side note: their Christmas stuff is now out in full swing!
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April 2020 by Natascha Dorfling
I have an order of over $200 and they still want to charge me $79 for delivery cause the product does not qualify for free delivery
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March 2020 by Owen Autry
You have rude employees and they don’t have a understanding of where things are.
