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May 2023 by ZenDeividdo
Don't get me wrong, this place is solid but it's hard to recommend taking your car here simply because it's a victim of the "Great Resignation" as you might be in for a one-man show. You might not even get anyone on the phone for a while for this reason alone. If you need work done promptly definitely go elsewhere but if you're willing for a bit of a wait when even getting numbers for estimates the prices are fair and labor is reasonable.
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August 2022 by Chris Tindell
I hope this place has gotten better... The reviews seem to think so...This is a review from 2019. I took my SUV in to have a headlight diagnosed. Paid $115 for the diagnosis. I was told that the wiring harness was failing. They wanted to replace the whole headlight assembly which was like $350 (maybe more)... Then, when I picked up the truck, the airbag alert indicator was on!?! It was definitely not on when I pulled in to their shop. I called them and they said it was.... Long story short... after some troubleshooting of my own, I decided to buy a replacement ballast for the HID bulb that was having the issue. A $30 ballast from Amazon instantly fixed the issue. I have the same headlight assembly. I hope others are having better service.
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August 2022 by Chris T.
I hope this place has gotten better... The reviews seem to think so...This is a review from 2019. I took my SUV in to have a headlight diagnosed. Paid $115 for the diagnosis. I was told that the wiring harness was failing. They wanted to replace the whole headlight assembly which was like $350 (maybe more)... Then, when I picked up the truck, the airbag alert indicator was on!?! It was definitely not on when I pulled in to their shop. I called them and they said it was.... Long story short... after some troubleshooting of my own, I decided to buy a replacement ballast for the HID bulb that was having the issue. A $30 ballast from Amazon instantly fixed the issue. I have the same headlight assembly. I hope others are having better service.
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June 2022 by Aj J.
I know most reviews are BS. Businesses write phony reviews or have their friends post phony reviews. But this is genuine. These are honest people who do honest work. I'm picky about who I vouch for and who I trust and I promise you these people do good work and they are honest. A mechanic here just helped me out in a when he didn't have to. I've been going here for a few years and have no desires to look elsewhere. Hope this review came across as genuine
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September 2021 by Tara Swick
Had to wait a week for an appointment and they had my car a few days but it was totally worth it. My car runs better than it has in months and the price was far less than I expected or would have paid elsewhere.I will not take my car anywhere else.
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July 2021 by Heather Umiker
I was very impressed with their professionalism and customer service. They did everything they could to get my AC working again and at the lowest price. I will be going to them for all my repairs and maintenance from now on.
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July 2021 by Tami B
The only place my family and I trust our vehicles to. Tired of taking my cars in to other places and being told I need more done than need to. Finally an honest straightforward answer.
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April 2021 by Tara Swick-Bragg
Had to wait a week for an appointment and they had my car a few days but it was totally worth it. My car runs better than it has in months and the price was far less than I expected or would have paid elsewhere.I will not take my car anywhere else.
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February 2021 by Eric Hernandez
I took my 2014 Mazda CX-5 in for a 115K mile service and Jeremy took great care of our car!! Even during these crazy times of Covid and getting slammed with customers before me, he still took the time to acknowledge and keep me in the loop of the servicing progress. He explained everything thoroughly and made me feel very comfortable with his recommendations. It’s no wonder why the people from Roseville ahead of me would come all the way out to see these guys for their service. If anyone doesn’t have a trusted auto shop, highly recommend bringing your needs to Import Garage. These guys know what they’re doing and treat their customers extremely well! Great job fellas!
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January 2021 by Eric H.
I took my 2014 Mazda CX-5 in for a 115K mile service and Jeremy took great care of our car!! Even during these crazy times of Covid and getting slammed with customers before me, he still took the time to acknowledge and keep me in the loop of the servicing progress. He explained everything thoroughly and made me feel very comfortable with his recommendations. It's no wonder why the people from Roseville ahead of me would come all the way out to see these guys for their service. If anyone doesn't have a trusted auto shop, highly recommend bringing your needs to Import Garage. These guys know what they're doing and treat their customers extremely well! Great job fellas!
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December 2020 by Athena Bozak
I couldn't get into my dealership within a decent timeframe for a headlight bulb change, so I came to Import Garage based on reviews. So, so happy I found this place! First and foremost, the guys at this shop were super kind from the moment I called to the moment I walked out the door. They also literally saved me hundreds of dollars which brings me to my next, most valuable point. Being a woman, I usually and unfortunately get taken advantage of at places like this -- either get told I need things I actually don't, or I get spoken down to in a condescending way. I was so extremely happy that I did not experience this at Import Garage. I was treated with respect and most importantly, sincerity. I was charged a tiny fraction of what I would have paid elsewhere because the shop guys wanted to make sure I could get back on the road safe and sound with functioning headlights. I'm forever grateful to have found this place and will be bringing our vehicles here from here on out. Thanks guys, you all rock!
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December 2020 by Mark Jr. Kimo
Very knowledgeable, best mechanic. Awesome job done for repairs..
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November 2020 by Nick Bisagno
The beat mechanic I have ever had in my 30 years of driving a vehicle. Honest, quick, and everything you’ve ever wanted out of a mechanic. I will do business with them for the rest of my life.Services: Engine repair
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September 2020 by James J.
I took my mentally ill brothers car here for a water pump issue. My brother had already taken it to Maita and they confirmed water pump was leaking. Maita quoted us 1200.00, so I told my brother we try and find someone cheaper. Was referred to Import by Expert automotive. Jason told me they would have to do $110.00 diagnostic on water pump even though Maita already diagnosed it for $80.00. So I get phone call at the end of day with a quote of $2,042.00 that also included a leaking turbo cooling line. Not sure why Maita did not find the leaky line. So I ended up approving the repairs. Went to pick up car and when I requested old parts, Jason said he would have to go dumpster diving. I asked Jason how many times I was charged $110.00 diagnostic charge. He looked at the bill and went right to line 2 and said, I owe you $275.00 back. He knew exactly where to find the deliberate mistake. I had to give him time to find old cooling line, he called me back to come get it. The line looks as if it does not leak and he pointed to an area of the hose that looks fine.I should have came to shop to have them show me the leak.I am going to pressure check it since I found them to be deceptive on the $385.00 diagnostic charge..It is reprehensible to know that some shops have this built in idea that they should take advantage of someone who is unable to advocate for themselves.Always ask for your old parts and don't give Import Garage a chance to rob you!I would recommend Expert automotive for your Honda needs!Regards, James
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September 2020 by Angel C.
I just bought a 1987 Toyota Supra, I went to multiple shops in the Sacramento/ Elk Grove area looking for a trustworthy mechanic I can go to for my old car issues including AC repair. I found out about the shop through Expert Automotive, I was recommended to Import Garage because of my car being an older japanese import.Original issue: my car overheated on me twice, spitting out nasty coolant. After some research amongst friends, forums, videos about my specific car.My engine is a 7GME, It is known to have bad head gasket issues along side oil lubrication concerns. So I take it to a shop looking for just multiple work. So after my recommendation to Import Garage, I meet with Jason whom is a cool dude who knows his stuff. He said he was able check my head gasket with a combustion test. Along side said he was able to retrofit my old R12 Freon. From the start it seems like Jason wanted to take safe precautions with me talking head gasket labor work.After a week Jason said they were NOT able to get my car to overheat. And they done a combustion test and it was not a BHG. So I did more research and it was basically a bad radiator causing the engine heat up. So I bought performance parts such as hose kit and mishimoto radiator kit with electric fans. Jason said they were able to install the parts all I needed was coolant.Basically they had my car a little OVER a month and ONLY worked 9 hours of labor work was done to my car.Everytime I called out of frustration I asked if it would be done and Jason always said they were always working on something within that month.I didn't mind at first because I just assumed they had other cars to work on ahead of me but he kept pushing it back each week.The excuse that bothered me the most was that they couldn't find a spot for my coolant resevoir AFTER saying they finally found a good spot for it. Then I went to go pick it up my car after leaving voicemails for not answering my calls back. It has been over a month and I was just happy to see my car again.Upon arrival, I had to wait another hour or so because they were finishing up my relay kit for the electric fans. No AC retrofit OR Reservoir .. Just the part I bought in were installed and THAT fixed my overheating issue. Jason and his shop never diagnosed my issue until I brought parts.The mechanics and Jason gave me talk about changes in my car but to me it sounded like they were just trying to kill time for last minute changes to get me out of there. So I just nodded along with what I already knew and just paid my bill and drove off..They didn't even offer to let me keep my old parts or any remaining if any coolant. They did install the hose kit and radiator along side accessories but the communication and time it took made it a bad experience in the end. I waited a month to leave this review as I had time to think. Overall I would not be coming back to this shop due to my experience. I would only recommend this shop for simple car needs like tire or like changes but other than that I do NOT RECOMMEND leaving a jdm car for diagnosis or part replacements unless you wanna wait a month..It is disappointing because I thought I found a respectable crew but in the end they prioritized their time and disregarded the information I gave them to avoid more labor work for "good" intentions regarding my car.Update: A week after leaving the shop my transmission started leaking, not sure why that was never addressed or diagnosed.
