-
October 2023 by Claudia Cembran
The team is great. Mr.Mike was so helpful with the process and courteous, not pressuring us to make a purchase. I came from out of town and they were waiting for us. I would highly recommend Infinity of Elk Grove if you are looking to purchase a car.
-
October 2023 by Shannie J
This was by far my best experience buying a car. Mike was amazing! He listened to what I was saying and what I was looking for. Kim was fantastic going over the paperwork and finalizing the purchase of my new car!!! I highly recommend going there to get your 1st car or your 10th. Thanks again Infiniti of Elk Grove!!
-
October 2023 by rawb demall
Micheal Nelson was the most friendly and helpful sales rep I've ever had the pleasure of dealing with. He made us feel at ease the whole time and was knowledgeable about everything.
-
October 2023 by Dave Sara
I recently took myG37 in for diagnosis of a sport mode shifting issue and service. I did some research on the issue before taking my car in. I explained to the service person that the issue with the shifter was most likley in the shifter assembly. As thats what my research was pointing to. After taking a whole day to run diagnostics , service rep called me said " the issue was in the transmission more specifically...the valve body" and that would cost over $3000.00 and he strongly recommended against doing it. They charged for diagnostics and service and two days later I was on my way.After much more research i was convinced I was correct in my assumption of the issue. I ordered a shifter assembly on line, installed myself and now it works perfectly. I don't care so much for the misdiagnoses but charging me the fee dose bother me! I contacted them via email told them i would be happy to ship the old part to them or do anything else to prove they were wrong....,I DIDN'T SO MUCH AS GET A REPLY! This isn't the first time unqualified mechanics at E.G. Infinity did sub par work on my vehicle...needless say. I will not be returning!
-
September 2023 by Katherine Blackwell
Please stop sending mail to Jerry Seeber at 1000 Katz Ave, Sacramento, CA, 95831. He does not live at this address and I doubt he ever lived at this address. Tell Jerry Ferguson that Jerry Seeber’s name is being attached to said address fraudulently. Thx! :)
-
August 2023 by Johnlewis Martinez
I came in a for an appraisal in which Kim who guided me through the whole process was very kind and trustworthy. I dont think I couldn't have gone through with the process if it wasn't for Kim. I wanted to say thank you to her and the Infiniti dealership for helping me so much and she deserves all the credit!!
-
July 2023 by Christian Vaden
I’m so excited about this car !!! Not only is this my first all-electric vehicle but I was so very nervous about this purchase... But I must say Mr. Michael Nelson was a definite God sent I don't think I would have made it thru this car search without his knowledge and patience. He didn't just try to sell me a car he was genuinely invested in me getting the right car for me. Even if he wasn't the seller!! I appreciate every word of wisdom and care this company gave me thank you, Elk Grove, auto mall I got what I wanted and the perks too? ( free car washes, carpool lane exempt, no gas or oil changes ever!! I'm loving this change To God be the Glory ???? ohh and my son likes it too ?
-
June 2023 by Tricia Yang
Michael and Francisco made this such an easy process. They were were friendly and kind. They made me feel comfortable and confident with my decision of getting a car.I will definitely recommend Micheal! Thank you guys again!
-
June 2023 by Rizza-Anne Pineda
My entire experience was amazing at Infiniti Elk Grove! Lee was knowledgeable, efficient and very friendly! His knowledge and service was beyond excellent! If I could give more than 5 stars I would!
-
June 2023 by Emily T.
I was there to get my car serviced after a long time of not going back to INFINITI. I was given the exact time of how long I'd be waiting for my car to be serviced and when I was hungry Buddy offered me a lyft ride to go grab something to eat and return when I needed to. Overall, my experience was A1. Excellent customer service from Buddy and Jeremy! I would definitely come back!
-
May 2023 by Ms.Sexxy Libra
I recently purchased my dream car from Infiniti of Elk Grove and my experience was golden. Michael Nelson was instrumental in me getting the best deal possible. All the staff were nice professional and welcoming. They made the process smooth and painless. I couldn't be more elated. Thank you!!!
-
May 2023 by Anneliese Peters
I just bought a used 2017 Prius Prime from Jim and the experience was nothing like I expected. No gimmicky sales tactics, no frivolous up-sells, and no hours of waiting and negotiating. Jim was super responsive, took the time to get to know the car (even though it's clearly not an Infiniti) and let me know everything I would need in advance of our appointment. If I ever find myself having to buy another car I'll go straight to Jim.Francisco in the finance office was the same experience. He made me feel confident that I understood everything I was paying for, was very transparent and didn't waste time on things I didn't need.All in all it was a really painless and positive experience and I feel like I paid a good price for a great car.
-
May 2023 by Briana James
I bought a used car from this dealership months ago. Before purchasing the car, the salesperson explicitly stated they "cut corners" with used vehicles. The car is nice, but I discovered the front brake pads were 5 mm. They replaced the rear brake pads but not the front. Why did they not replace the front brake pads and resurface the rotors before selling me this certified pre-owned car? Plus, the car was too expensive for a used car with over 50,000 miles. I suggest not buying used vehicles at this dealership because they cut corners. Message to the dealership, "cut corners, and you cut your business."**Response to Buisness** May 14, 2023Thank you for your response, but I don't think I gave enough information for you to find the exact inspection report of the car I bought. I forgot to mention that the brakes started to make a loud squealing noise approximately two weeks after purchasing the car. I made sure to get the car inspected at another dealership, so I have a recent inspection report that shows how thin the brake pads are. The service center at the other dealership also found an oil leak that was not reported in the initial 107-point inspection. The front brakes needed to be changed, but this dealership did not replace them because they fulfilled the bare minimum.I do not know what can be done since it has been several months after buying the certified used vehicle. Although, I left three stars because I did receive good customer service from the sales team. The transaction was quick and straightforward. However, the condition of the car is unacceptable, especially since the price of the vehicle was high. The condition of the brakes makes me believe that this dealership does not care about the safety of its customers. Too much deception; I still advise people not to buy a used car at this dealership.
-
May 2023 by Lesley B.
We've sold two of our cars to Infiniti over the past two years and both have been really pleasant experiences. Kim is wonderful and makes the transaction so easy. We will be taking all our business to her. Highly recommend!
-
April 2023 by Courtney P.
Jeremy, it's customary to call or email someone you're trying to reach. You've done neither. Not only was the service unprofessional and not up to par, it was extremely unsafe. The psi on my tires was 45. And this after I was told my tires with 35,000 miles were "bald and dangerous".
