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March 2024 by L_ C.
I had the pleasure of going into this business today and meeting with Marina Lay. She was delightful. Professional with a great smile and I felt welcomed. I came in to simply had two small chains repaired. And they repaired them on the spot while I waited for pretty much no money at all. Marina said that they had financing so based on the way that she treated me I see myself returning to purchase a diamond cross. I highly recommend this business.
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January 2024 by Reagan W.
I recently had the pleasure of working with Vivian Wilde at Kenny G and Company in Elk Grove, and I cannot express enough how exceptional my experience was in finding the perfect diamond engagement ring. Vivian's keen eye for quality and craftsmanship ensured that every ring I considered met the highest standards. She made the entire process almost effortless on my part, and she found me a gorgeous diamond for a lot cheaper than any other jewelers I had looked at. If you're in search of a jeweler who combines expertise, transparency, and a genuine passion for creating memorable moments, I wholeheartedly recommend Vivian!
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December 2023 by Randy B.
Great service and very kind feel good and safe inside the business even know I was just getting a battery replaced for my watch I would be happy to shop there also
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December 2023 by Karen M.
I've stopped by Kenny G a couple times. Most of them for a consult or ask questions and they have always been welcoming. Some jewelry stores can get snobby when they find out you only have questions and not there to buy or do any services with them. The few times I have stopped by, Don always greeted me. I believe he is the store manager for the Laguna, Elk Grove location. He has a very friendly demeanor and he is very well educated regarding his stuff. When I came by regarding my ring, to get it resized, Don told me about how it's kind of complicated as the ring shows us inconsistent size due to the sunlight it shows on the dial/measurer. I knew this was going to be a complicated ring since I ordered it online and the sizing on the Cartier website is a bit confusing. I ended up getting my ring size when the website suggests to size down when it comes to this specific ring. So when I got the ring, it was too big to wear. When Don helped me, he suggested I could size it down to a half size then to a full size but he was adamant about making sure what I want, as if I need to resize it up, it will cost more, since they will be adding more gold, as compared to subtracting gold, which is cheaper. I told him I had to think about it and he agreed because he wanted to make sure I make the right decision. A few weeks passed and I decided to go back to Don. I told him to get the ring a full size down. He quoted me $40 plus tax, which I found very reasonable. And he said that the ring will be ready in a week and payment is when I pick up the ring. When I did pick up the ring, it was a busy afternoon so Don was busy and someone else helped me. It was a lady with a blonde hair (I wasn't able to get her name) but she was also friendly and made sure I was taken care of. She had me try on the ring first to see if it's the size I want, and she suggested to change the size if it's not to my liking. But since the size turned out well, I just ended up taking it home. She handed me a complimentary Kenny G pouch! And my ring turned out great! I'll definitely recommend Kenny G as the customer service is superb! PS: I found out that they do not work on Tiffany & Co. jewelries. Which sucks but they have a valid reasoning.
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November 2023 by Ben B.
I had a vintage ring repaired for my fiancée and we also purchased our wedding rings here. Vivian helped us and provided great advice, went above and beyond what we asked, and was not pushy at all. Highly recommend this business.
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October 2023 by Nick Ballenger
Max made my buying experience very pleasurable! He found me the perfect gift for my wife. Excellent customer seevice! I've purchased multiple items, big and small. It's the same quality of service every time. Max has earned my business for the foreseeable future!
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October 2023 by Nick B.
The staff there is great! I especially have to thank Max for all his hard work. He made the buying experience is and painless! He found me exactly what I was looking for and made my wife very happy. Thanks Max!!!
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September 2023 by Kristine Koeneman
I am more than pleased with my 2 visits. One for a watch battery and the second was a special necklace repair. Hands down the best Jewelry store in Elk Grove.
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May 2023 by Tony S.
Vivian was awesome!!! In seconds she helped me find exactly what I was looking for and in the price range I was looking for. She loves it!!! Thank you
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May 2023 by Thomas D.
It is with great sadness that I'm writing this review. Prior to last year, I would have had nothing, but good things to say about the customer service at this location. However, it seems like their attention has turned towards customers that are buying the high ticket items and not the people getting a watch battery changed or in the market for a high school graduation ring. We have feelings too and don't deserve to feel like we don't belong or second class citizens. We might not be able to afford the Rolexes or high end diamond rings, but we also have family that we would like to shower with gifts. Just remember, you weren't always an authorized Rolex AD. Now that you know better, you need to do better!!!
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May 2023 by Nate V.
Buyers be aware and please avoid doing business with this company at all costs! I recently purchased a diamond ring with them for my fiance and shortly thereafter found out they use inferior, lower grade, lower quality diamonds and grossly overcharge compared to fair market prices. They also state they do not grade their diamonds, and are unable to provide GIA or AGS report for their diamonds. I was very misled throughout the entire buying experience. I was shocked by the behavior from multiple staff including the owner when we surfaced this issue. The owner was extremely rude when speaking to my fiance and actually talked down to her. If you are considering doing business with them, please save yourself the heartburn and stay far away. I unfortunately learned the hard way.
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May 2023 by Amber L.
Do not do business with this place. We purchased an engagement ring and found out that they use inferior, lower quality diamond and overcharge for the price. They also claim they do not grade their diamonds, and unable to provide any GIA or ASG report.The owner and multiple staff members talked down to women and does not show respect especially to minority women. Please do not support this kind of behavior and walk away.Please educate yourself and think twice before purchasing any diamond or jewelry from this place.
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April 2023 by Wendy N.
Vivian is very good. She answered all of my questions whether regarding costume jewelry or other types of jewelry without making any assumptions. She connected me to a gemologist for a questionable item. I've taken vintage costume jewelry there as well. Most importantly she didn't assume that I knew nothing about jewelry. Their was another young man who helped as well but I missed his name.
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March 2023 by Evan P.
Great jeweler with great staff all willing to help us with our new ring adjustments. Vivian helped us and was amazing and so professional! We will definitely come back for any needs!
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March 2023 by Ashlyn D.
I came in with a necklace that I didn't buy at this store, that had become extremely tangled. Vivian took my necklace and untangled it free of charge. She was very kind and I even finished running errands while she worked on my necklace.
