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January 2024 by Tim McEvilly
Great floor stock and we were glad we did an in-store test drive prior to our purchase. The chair we thought we wanted was out done by a different model with a higher headrest. Yasmin was our sales consultant and helped us finalize our purchase. We are fine with the waiting period because we know the recliners will be built in the USA!
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December 2023 by Connie Seaton
Yasmin was very helpful and knowledgeable. She worked with us to help us find what we were looking for. She is a human focused person. She will always get our business.
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November 2023 by Liz Cypert
I was looking to replace an existing Lazyboy sofa & recliner, I told Michael what I wanted, he looked up my info and took me directly to the set that most closely resembled my existing set and it was perfect! He was very gracious and easy to work with.
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October 2023 by Wiley Roberts
Yasmin is one of the best sale associate ever. Very helpful. She explained the material options and cushion materials. She helped us make some great choices for our living room and bedroom.
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September 2023 by kristin reichle
I had a great in-store experience at La-Z-Boy in Elk Grove. Store Manager Michael Lohr assisted me with finding a great sofa and loveseat and also with the purchase process. The entire process was easy and very quick! I’m looking forward to delivery day! Thanks Michael!
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September 2023 by Derrick S.
Very disappointed with our experience with the management and staff at this Lazy Boy Store!!! My wife and I ordered two recliners on Feb. 2,2023 and finally received them on Sept. 22, 2023, after being promised that it would not take longer than 5 months (that's July 2nd)!!! Until we finally called in early September, we had heard nothing, zilch, nada from the store! I guess they got paid and that was all that really mattered, just look at the trend of past reviews, we are not alone! Poor customer relations and no communication between store and customer! We will not do business with them again and will not recommend to family and friends! By the way the delivery crew were great and friendly!!!
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September 2023 by Karen Kalogero
We had a great experience in buying our sofa & chair. It was just what we wanted. The staff was very accommodating and friendly. Since we purchased, it has arrived and we love it.
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September 2023 by Aleisa DeNigris
Robert Carson made it a phenomenal experience!!! We walked in knowing exactly what we wanted and hoping La-Z-Boy had it. Robert greeted us with a friendly smile (when two others scurried from us) - we asked him one question - he immediately took us to the perfect section - extremely knowledgeable on the recliners we were deciding between - he showed us the material options - done, we purchased Two!! BaddaBoomBaddaBing!!Our friends enjoyed Robert and the experience so much they are going back to him this week for their own chairs!!
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August 2023 by Frank Thomen
I experienced sticker shock for recliners! Other than that, sales person was friendly, helpful, informative and efficient. Thank you for such a quality product.
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August 2023 by Trena Tuse
We were looking for a sofa and love seat set, and were not familiar with all of La-Z-Boy’s offerings. Robert Carson gave us a tour of their showroom and answered every question about their offerings, fabric choices, etc. We found the set that was right for us, a special order that we look forward to receiving. We were very pleased with the informative and low-pressure shopping experience at the Elk Grove, CA La-Z-Boy store.
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August 2023 by Toni Westermann
We were very impressed with the quality of service we received at the Elk Grove La-Z-Boy store! Robert Carson helped us find the right fabric for our sofa purchase! Can't wait to receive our new den furniture!
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August 2023 by Tom Wilkes
Michael was very helpful. He possesses a great amount of knowledge about the product. I am completely satisfied with my experience at Lazy Boy of Elk Grove. Tom Wilkes
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August 2023 by Doreen Zakar
Michael was very efficient and informative. He let me look and shop around the store without following me around and being intrusive. He was very helpful with my purchase.
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August 2023 by Danielle J.
Don't buy their furniture, they are made like crap. Haven't had my sofa for a year and the spring mechanism for the recliner stopped working. I have to pay a $75.00 fee to have it inspected. Don't waste your time or money!!
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August 2023 by Claudia S.
We needed a new chair and Lazy boy has always been top notch so it was a for sure place to go. The purchase went fine. The chair came into the store and we went to pick it up. They put the chair into my car and we left. When we got home the chair was a bottom for another chair and top to the one we bought. Had to return the chair the next day. Arrived to return the chair and was told sorry and they looked for the right part. The correct parts were found, however the handle that we ordered was not correct. Had to wait for the repair person to come to our home 2 weeks later. I wrote a note to the manager but never received a reply. The customer service was poor! Not the top notch company it once was.
