-
September 2023 by Zachary S.
I took my Audi A6 in to diagnose an oil leak and to perform routine services. Prior to Auto Tech all services, maintenance, and repairs were performed solely by Elk Grove Audi for the duration of my cars life. I could not get an appointment with Audi's service department immediately and did not want to risk driving my car potentially causing damage after discovering the oil leak. I was referred by friends and family to Auto Tech since this was an unexpected problem that needed to be addressed immediately. Auto Tech was able to get me an appointment the following day after calling them and assured me they possessed the qualifications, knowledge, and experience to work on my car. After 2 days and a thorough inspection, Auto Tech was able to diagnose the oil leak and another problem my car had which I failed to notice myself. A full diagnosis of the problems, repairs, and cost was provided to me by Auto Tech via their user friendly website. Auto Tech Service Advisor Phillip Tran gave me a call and explained in detail the diagnosis and additional issues they found which gave me the honesty, integrity, and professionalism I was looking for. After approval of the repairs and cost, my car was repaired and ready for pickup after 7 days. I specifically requested OEM parts only be used for my cars repairs which understandably caused a longer repair time. Throughout the days of repair, they answered my calls and gave me progress updates and a tentative date of completion. My car is now back to full performance and drives like new again. I am glad I found a reliable and honest shop that cared for my car as much as I do. Additional to the referrals I will now give my friends and family for this shop, I find it only deserving to give you my honest review and experience as well.
-
August 2023 by Long T.
Dirty job work, not quality work if you don't want to get trapped and stuck with them don't go there
-
August 2023 by R C.
All I can say is that I am extremely happy with my car right now because since I bought it from CarMax I've had issues with the brakes but it drives much smoother and the brakes seem more solid than ever. Traction and suspension seem to be much better also. It FINALLY feels like a new car. I notice they still squeak but hopefully its just the breaking in process. Anyhow, . I took my car to Elk Grove Ford in May after purchasing the car the 3rd of March from CarMax and the brakes were metal to metal and there was a broken axle which is why I kept hearing a clicking noise and told them about immediately but they ignored it as long as they could anyhow CarMax paid for repairs as they should have and Elk Grove Ford put new brakes and rotors on there and replaced the left axle.. but June 3rd my brakes and rotors were gone again metal to metal?? What the heck and then I took it back to Elk Grove Ford and they told me that there was no warranty on the brakes and they were going to install an ABS module but they said the ABS Test had passed and it was just a guess.. A guess? I don't need anybody guessing at what is wrong with my car ...I need clear concise results. That is why after making a phone call to Auto Tech and repair I spoke with Philip who agreed that it was abnormal to go through two sets of rotors and brakes in less than 4 months... Elk Grove Ford however said it was because I had a heavy foot. Don't ever take your car to Elk Grove Ford to get repaired they will charge you up and it was over $1,000 the first time and they wanted over $1,000 the second time with no guarantee and all I got was 7,000 miles out of those brakes and rotors they had installed. However Auto Tech and repair came in to save the day and they diagnosed my car and turns out not only did I need new brakes and rotors but I needed brake calipers and my brake lines were probably contaminated so they replaced those as well which they should have anyway and the service was excellent and they are very busy and swamped so it may seem as if your car will take forever to get fixed but they have a lot of technicians so things seem to move pretty quickly they had my car for 2 days and I am certain it could have been repaired a day sooner but we were sort of waiting for CarMax to get on board with the repairs again which they did. This whole process has been spanning over the last 4 months and I'm very glad to have what feels like good breaks on this car for the first time. I am going to be taking it in for a little squeaking noise to make sure that things are progressing correctly but I highly recommend Auto Tech and repair.
-
June 2023 by Gina S.
Quick and easy experience with fair price for my front rotors and brake pads. Dropped off my car and got it back same day within 4 hours. There were a lot of cars parked in the lot so I thought it was going to be a much longer wait.
-
May 2023 by Eugene R.
Outstanding with the utmost ethical practices. They are one shop that I recommend, and I have been going to that shop for many years. Big thanks!
-
March 2023 by Gerardo R.
Dropped off car to have them confirm the airbag codes I was receiving during my self-diagnosis. Shop found the same codes confirming my suspicion and gave me advice. They decided to NOT charge me the diagnostic fee. This shop values their integrity, reputation, and acting selflessly over making a quick buck. Their packed waiting room on a random Thursday morning just minutes after opening and numerous 5-star reviews are very well deserved.
-
February 2023 by aiashrobotic5 A.
Can't express how amazing this place is. They are privately owned and I believe has been in their family for a long time. The first time I ever brought my car here was a few years ago and from the start I felt heard, not taken advantage of (as a female it happens a lot with auto shops and mechanics) and it was so welcoming. I got to hear about his family and where he was from, I can't remember his name but he wasn't the only one who was so nice. Everyone is undeniably kind, respectful and professional. They truly never make anyone feel like getting their car serviced is an inconvenience to them. They don't mind doing their jobs and that's rare these days. These guys restore faith in mechanics since unfortunately it's really common for a lot of them to be shady. First time I brought it in for regular maintenance like an oil change and was so shocked when they told me my final price, it was so affordable and reasonable. I told him that I had to take my car to a jiffy lube (during the pandemic) because for some reason I couldn't get through to auto tech and jiffy lube ended up damaging my oil pan severely, the guy came out to tell openly admit to me that the loud sound was them dropping it a few feet off the ground and his boss ran out and said to me that his employee was mistaken and it was already damaged. Not to mention they wouldn't honor a coupon I had and they charged me $250 for an oil change (I have a VW Jetta.) to go from that bad experience to auto tech was a drastic change for the better. I told him about my experience with jiffy lube and he was shocked but he said something that has stuck with me for years. He said "we aren't in the business to overcharge people, we are a family and we want our customers to feel like family so if they offer affordable and professional services they know it will keep their customers long term for life instead of those other places overcharging and the customer never goes back." I've gone to auto tech a few times since then and no matter what their quotes and final cost is always way more reasonable than any place else and I never have to worry about getting hackled or played. They don't add on unnecessary services or costs and in fact they always do things to help out any way they can. I had brought my car into them a few months ago as in a few months time it began making some gnarly sounds and I thought for sure my car was crapping out on me or it would be thousands to fix. I dropped my car off on a Friday mid day (single mom at the time with no one to help me get my son to and from school and we live 30 mins from his school and his dad (my ex) was in rehab) so I didn't want to worry and ended up renting a car for the week and by the end of that day Friday they called me back and said my car was all done and it was my breaks! They didn't know at first what it would be and if they needed to order parts so originally we thought it would at least be a few days but nope they got it handled and done! I ended up keeping it there for the week and even asked if they could check my AC and fluid pump and they had no trouble doing that. They really saved my butt again and once again the price was so reasonable. I am a life long customer no matter where I live I will always make the drive to go to them. If you want reliable, welcoming, respectful and professional car services you NEED to give auto tech services and repair a try. I guarantee you will be a life long customer. Any chance you get show your appreciation to this family owned company. They are the epitome of great customer service. Thank you auto tech for all you do for me and others. Once again as I'm sitting here waiting for them to finish the oil change, they went above and beyond, got me in and didn't make me feel like a burden but a valued customer. You guys are amazing!
-
February 2023 by Morgan H.
Normally I don't like to leave negative reviews, but I'm frankly astounded at the disrespectful service I received here. I called on Thursday of last week and explained my car's issues with the transmission. The owner quickly assured me that he could take care of it - that he had multiple of the same cars come in since last week - and he booked me for a Tuesday appt. I had my car towed in when the shop opened Tuesday and never heard from the shop. I called an hour before closing for an update and left a vm. I am super sick with the flu so my medicine made me fall asleep. I woke up to a missed call and a text that simply read "car has no gas, can't do diagnostic". That is a flat out lie because my car had gas in it before towing it in. He said the light is on so he refuses to run a diagnostic. He never called to notify me the gas wasn't at the level he desired where I could've somehow arranged someone to help me bring a gas tank. When I expressed that the following morning to him he kept cutting me off and yelling over me. I told him I no longer wanted him to work on my car and that I'd have it towed out again the same day. He told me that he was putting my car on the street. When I got a ride to the shop to approve the tow, there were literally 3 gas stations within walking distance from the shop. It seems strange to me it wasn't mentioned or offered for me to put a card on file so they could charge me for gas they needed to fill. It's a service center, they must have gas tanks they can use for situations like this. On top of that, my car reflected 56 miles, plenty for a diagnostic where if he drove my car for 5 minutes down the street he would see the issue I presented. The texts I received said "vehicle is out of gas, unable to perform test". 56 miles is not out of gas Ultimately, I was able to take my car into a new shop same day I towed it out. The new shop had 1/3 of the cost for diagnostic that Tech Repair quotes and was able to work on my car same day. I drove out next day. The diagnostic fee also went towards repair fees - it does not do that at Tech Repair If you're considering this shop, look elsewhere. Not worth your time, money, or respect***the reply to this comment from the owner is also a lie, my check engine light was never on and he never offered to put gas in the car. Be careful who you give your business too
-
January 2023 by Larry N.
Honestly, I hardly ever leave reviews nowadays. I'm past the phase of trying to become an Elite Yelp reviewer. But the service and repair that these guys do is above and beyond, really. I neglected to do regular maintenance on my car and came to John and Harry. They've been doing service for my parents for roughly 10+ years now and we've always had spectacular work done. My check engine light came on and I finally took it in, they were able to do everything needed and some extra. The next day, I decided to take my car in for a quick look-see since my oil light lit up the same day I got my car back. My brake and steering wheel seized up as I was on my way and got stranded in a public parking area. I called John and he immediately sent one of his workers to check out the car. The guy had to call a tow to bring it to the shop and gave me a lift back home. John sent me a text and said I had a faulty oil filter and took care of it free of charge.I'm aware there are bad reviews, but the good outweighs them all. These guys do honest work for prices that are definitely affordable and competitive. And they go the extra mile needed. I'm just really thankful right now since they get a lot of flack. Great job, y'all.Tips:1) Arrive as early as you can. Sometimes, other customers needs are a little time-consuming and they might not be able to get to your car in the allotted time. 2) Be specific with what you need fixed. They will go the extra mile to take care of you, but some things can slip by. If it does, give them a call and let them know and they'll do their best to meet your needs.3) Smile. We all need this more nowadays. But seriously, everyone goes through things, so we can never be sure with what someone has been dealing with. it goes for both sides. Just be nice to each other.
-
August 2022 by Richard P.
10/10 service from the workers here. I mainly worked with Harry to help me inspect an issue with my car engine not starting properly and his customer service was great. Explaining the problem and getting paperwork in order was smooth. They gave me a call when there were updates and when things were done. Definitely would keep going back here again.
-
August 2022 by Wanvipa P.
Minutes ago my boyfriend had his truck checked from noise behide his truck. The place was busy but he be able to help out right away just to help him check what wrong. After he found out. My boyfriend tied to give him some cash but he said no. Now I am not wonder why this service Auto Tech Service & Repair get good rating! Thank you so much for your good consumer service! This place is highly recommended! I would come here myself another time to fix my car in the future. Thank you again!
-
February 2022 by Kevin D.
Went in to change my 3 belts and John Tran said come on in, we'll take care of you. As the mechanic was installing new belts he noticed the harmonic balancer was broken and John pointed out my radiator was leaking and cracked. I thought about it and told John just to do the belts but the more I thought about it, I knew it needed to be fixed asap so I went back and asked John if it was too late to order the parts and he said you're good, I'll let the mechanic know right now. What I'm impressed about is they got all this work done by 3. And I dropped it off at 11. That's pretty impressive considering there were a lot of people ahead of me and they smashed it out in 4 hours. I really respect the fact they got me in and out on the same day as I was screwed otherwise. It was just over 700 bucks to fix everything and I feel that's a great price for the work and parts installed. I love my tacoma and hopefully with this shop I can reach a million miles on it! Thank you John and Harry for everything. You guys are awesome!
-
February 2022 by Jaime M.
I take my Acura and Toyota to Auto Tech for there great customer service, reliability and price. I have taken my vehicles there for oil changes, brakes, air filter and miscellaneous jobs like changing the lug nuts I purchased. They find a way to help with most things and prices are great.
-
February 2022 by Michael H.
As always John and Team to the rescue ! Takes care of lol my vehicles , reliable and most of all Trustworthy which is a trait that is rare for auto shops !
-
December 2021 by Yarvoh W.
Actually now that I think about it and taking into consideration the reply from the business owner, they did do a decent job.
