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November 2023 by Martin Amaya
Outstanding customer service. Bree was patient and walked us through the different brands of mattresses. From firm to plush and let us feel the difference. Also gave us different cost and options on how to pay.
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October 2023 by Terri Riley
David was very helpful explaining the differences between the different brands of mattresses and what each mattress offered. He helped me sign up to receive an additional 3% cash back with 0% financing. Good customer service.!
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October 2023 by Tim C Smith
We were very pleased with the customer service we received. We tried out several mattresses and were given loads of information about each. They carry the top brands of mattresses, and we felt like we received good pricing. A very good experience. ?
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September 2023 by Stephanie Martin
I had one of the most pleasant mattress buying experiences I think I've ever had. As I walked in Sam greeted me right away and asked a few questions to determine what I was looking for. He was very knowledgeable and was able to keep my 3 year old entertained which as a mother is huge for people to be engaged with not only myself but my child as well. Sam was amazing and made the process so quick and easy and at the end walked us to the door. If I know anyone in need of a mattress I will definitely be sending them Sam's way due to the top notch customer service that he provided.
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September 2023 by Sadia Ayoubi (S.A)
David is one of the most knowledgeable person in this place. I went in for the first time in mattress first back in 2021 and he didn’t hesitate to help me find the perfect mattress. I was so satisfied my purchase so I referred my mom too and we bought another mattress today. I def recommend anybody, who is looking to find the perfect mattress, to talk to him. He will help you get the perfect deal while having the best quality.
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September 2023 by Carolyn
David at Mattress Firm was extremely helpful in finding the right mattress for this old joint-damaged couple. He didn’t rush us or try to upsell us. He gave us time to really try the mattresses out. We bought one and it will be delivered within 48 hours and has a no- interest loan for easy payment. Very pleased.
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September 2023 by Amit Panchal
Had a great experience at this location. Sam was very helpful and educated us on our options. He took the time to listen and helped us find what we needed. He was very professional. He was fair and really helpful. Appreciated working with him.
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September 2023 by Larry Bowermaster
Very clean and easy to move around the store, not crowded. David Sor approached relatively soon after we entered the store. After a hello and introductions, he got directly to the question of our needs. We had a Tempur-pedic from 2011 and wanted a basic one again. He quickly showed us what was available and what was new. We whittle it down to what we wanted and he did not push for a step up. He was helpful and informative.
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September 2023 by Grant “WhtGoliath” White
What a wonderful experience!When I first walked through the door, I was greeted by Sam who inquired what brought me in. Then he handed me off to Bree who thoughtfully listened to what I was looking for and then offered suggestions. Within 30 min I left with a delivery date of a brand new mattress, easy financing, and a smile on my face.
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August 2023 by Michael Sands
It was amazing. Just walked in, asked for the sales rack. Tried out the size wanted, bought it. Then, we asked if we could pick up the mattress from the warehouse, instead of having it delivered. The saleswoman got on the computer, and within a few minutes, set it up for same day pick up. She was incredible. The guys at the warehouse were great, too. And this saved us $99. Thank you! And we have that to the Red Cross
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August 2023 by D M
Ryan was EXCELLENT and made my purchase very easy and efficient. Ryan was easy to work with, great at listening to what I wanted/needed, and made the entire experience pleasant. As a retired and disabled veteran, this kind of excellent service means a lot to me!
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August 2023 by Raelynn Springer
When we walked in we were greeted by Samuel and he immediately got talking about the things we were looking for in a mattress (how we slept, type of mattress we had now and what type of mattress we liked). He then took us through the different options…plush, medium and firm and figured out what we both liked he was knowledge in all the mattresses and did a great job being there but not being there when we were talking, he made A hard decision a lot easier!!
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July 2023 by Ankur Gill
Sam was super helpful with my purchase of a new mattress for my parents, he was very patient and answered all my questions . Come get your new mattress with Sam at Mattress firm in Laguna:)
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July 2023 by Mia McAlister
Marlon was wonderful with giving us the pros and Cons of making a mattress selection. He was straightforward about everything and his customer service is stellar!
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July 2023 by Raheem A.
As my wife and I age (which is a blessing), we have become more conscious of the little and big changes that we can make in our lives to age gracefully. One of those changes involves being intentional about the amount of sleep that we get and the quality of sleep (our goal is to achieve deep sleep). To make progress towards this goal, we have reduced the amount of alcohol that we consume, decreased screen time in the evenings, purchased blackout curtains, and make sure that our bedroom remains at a cool temperature (this is a big challenge since our bedroom is on the second floor). The last item to check off of our list (at least until studies provide additional tips) was to purchase a new mattress.Our previous mattress (purchased in 2017) was part of a $500 Amazon Prime deal that included a memory foam mattress, bed frame, and headboard. Therefore, you can imagine that the quality of the mattress was not top tier. In addition, we recently noticed that we found ourselves waking up sore (as if we did a workout in our sleep and did not stretch afterwards. While running a few errands, we decided to pop into a local Mattress Firm to shop prices. Please keep in mind that I initially planned on testing the comfort of the mattresses in-store, and then purchasing the desired mattress online.When we entered the store we were immediately greeted by an employee named Sam. Although Sam is obviously a salesman, he was very friendly and did not seem pushy. After asking qualifying questions, he led us to an area of the store that had the Sealy Posturepedic Plus Hybrid mattress. Sam handed us pillows and invited us to test out the mattress (I know this sounds weird). One of the cool features (pun intended) about this mattress is that it has the SealyChill technology that promotes a cooler sleeping experience. Being that I "run hot" while I sleep (my wife loves to tease me by saying that I'm her personal in-bed heater), this feature was very appealing.After testing out a few other mattresses that did not live up to the standards set by the Sealy Posturepedic Plus Hybrid mattress, we decided to make the purchase. We were able to take advantage of the $200 off sale that was in effect, and apply the $200 instant gift towards a Sealy mattress protector (to protect the mattress from any wine spillage while watching one of our favorite shows). Also, Sam was able to secure next day delivery of the mattress, along with pickup and disposal of our old mattress.The next day I received a text informing me that the delivery team would be arriving between a two hour window. A little over an hour later, I received an automated phone call informing me that the delivery team were on their way. The two individuals (delivery team) that removed our old mattress and installed the new mattress, were very friendly and efficient (they were done in less than 10 minutes). I'm so thankful that we decided to opt for the in-store shopping experience, not only were we able to meet Sam who willingly shared useful information about mattresses (along with answering our many questions), but we were also able to take advantage of the holiday savings. I highly recommend visiting this location if you're in the market for a new mattress, thank you Sam + delivery team!
