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December 2023 by Nathan B.
Just purchased yesterday. Great experience from start to finish. Everyone involved in the transaction definitely went the extra mile which I appreciate. Car buying is never an easy process, but I have to say of all vehicles I've purchased this was by far the most stress free and most comfortable I've felt when leaving a dealership, which goes a very long way with me.
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October 2023 by Connie K.
How come every time I talk to someone here they sound high? I've been taking my BMW here for a few years, the only draw was the high level of professionalism from the front counter to Manager in Service Dept. That's what the 2 stars are for, otherwise, he would get 5 yet the sales team is flakey, sound laid back, zero sense of urgency and I wanted to buy an M Series. Cash. I don't get the lack of customer service and laid back attitudes. OK - NEXT
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August 2023 by Faye P.
Great service. Brought my car in for a recall. Got there at 8:15 am. Started the service right away. Mind you, my appointment was for 8:40 am. Richard checked me in and he was very understanding and knowledgeable. Nice, clean and very comfortable lounge area. I was on Facebook lounging and next thing you know, I got a call that my car was ready. Time stamp on my phone says they called at 9:32 am. Service was so fast!! Sheesh!! I wasn't even done Facebooking. Checked out with just a couple signatures. Overall excellent customer service. Highly recommend going to Niello if you need work done on your BMW.
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July 2023 by D Singh
I recently had the pleasure of purchasing a 2021 BMW 540i from Elk Grove BMW, and I am thrilled to share my exceptional experience with Sales Associate Jerome. From the moment I walked into the dealership to the moment I drove away in my new car, Jerome's professionalism, knowledge, and genuine care made the entire process seamless and enjoyable.What truly stood out about Jerome was his commitment to providing personalized customer service. From the very beginning, he greeted me with a warm smile and made me feel welcomed and comfortable. Jerome took the time to listen attentively to my needs and preferences, ensuring that every aspect of my purchase was tailored to my satisfaction.Furthermore, Jerome's dedication to customer satisfaction extended beyond the sale itself. He followed up with me after the purchase, ensuring that I was completely satisfied with my new BMW 540i and addressing any additional questions or concerns I had. His commitment to providing excellent service even after the transaction was truly commendable.In conclusion, Sales Associate Jerome at Elk Grove BMW exceeded all my expectations. His exceptional knowledge, personalized service, and unwavering commitment to customer satisfaction made my car-buying experience truly outstanding. If you are looking for a sales associate who is professional, knowledgeable, and genuinely cares about your satisfaction, Jerome is the person to seek out. Thank you, Jerome, for making my purchase of the 2021 BMW 540i a delightful experience from beginning to end!
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July 2023 by Serge A.
From the sales department to the service department to the parts department this place is awesome! Today I have the pleasure of dealing with Andrew in the parts department today. Brad is my usual go to in sales and let me tell you these guys go above and beyond! Beyond great experiences here always! My request was a little too much, regardless he helped me out and answer all my questions patiently! 100% service like this will keep me coming back!
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July 2023 by Abdullah Sarwari
Terrible experience at the parts department. Don't hire people who aren't passionate about learning about cars and lack the ability to help people find parts. I understand no one starts with experience but being able to look parts up in the system with a part number and being able to identify basic parts should be a given. Wasted my time driving down here hoping to get parts today only to find a clueless unprofessional associate who couldn't even look up parts. Will just order parts online next time and wait for delivery.
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May 2023 by Joseph D.
Took my Mom's BMW in for service. The service side and customer service provided was ok. Service time was quick. The reason I am writing this review is to report the absolute royal pain it is to get a new key fob for the car. First the service center cannot get you a new fob, you have to go to the parts counter. Second they make you provide a current registration. They do not even take the title, THE TITLE. The process for getting a replacement fob is an absolute pain. Enough of a pain that I am writing this review. For as much as you spend on a car like this, I would have thought they would treat the people that purchase their cars better. Absolutely ridiculous. Do better BMW.
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May 2023 by Kenneth Black
Outstanding customer & vehicle service from Bob Caudle & service team. I recently purchased an i4 & the sales team was awesome. I recommend Niello all the time to my family, friends and staff members.
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May 2023 by Marvelous Lim
Purchased a 2020 BMW M340i here after being sold TWO defective cars from other third party dealerships. Car has been out of service since January and once I got rid of it... I was sold a defective vehicle from SHIFT. Big shoutout to Q making the process very easy. I called in regarding the M340i and requested videos to make sure everything is good before I make the 2-3 hour trip. He showed all the defects and was honest about the car. I was hoping to get shuttled there but the dealership was unable to, since there was a limit to the distance they can shuttle people. At first they were hesitant to UBER-ing me to the dealership since it's a risk they would have to take if I find something defective with the car. But Q made it happen, he ended up UBER-ing me which was a 2 hour ride and once I got there I was treated with hospitality. Also, I had a refund on the way from the defective car bought from SHIFT but the dealership and I came to an agremeent with paying the down payment on a certain date since I needed a car asap, which I know certain dealerships don't allow. Pov helped me with that opportunity. Thank you for the free keychain Q, I actually needed one haha. Love the new car, I have friends regretting buying their F82 M4 and passing up on the M340i after seeing my new to me car :) Car is runninng smooth, so far so good! Thanks again.
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May 2023 by Ahmad Jawad Sultani
I would like to thank and appreciate all the hard work and warm welcome they provide from beginning of my purchase till last minute. Specially sales professional Jerome that was super knowledgeable about his products and make it smooth and easy process for me. I am satisfied with my purchase experience.
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May 2023 by Sea B.
Took my 06 325 to 2 different bmw dealers and all wanted to replace multiple parts.Was recommended niello by friend and was only quoted for 2 services. Since then car has been running better than before.( oil pan gasket and engine mounts)Shout out to Minh, very knowledgeable and can tell he know what he is talking about
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April 2023 by Spearo
You ever wonder if a repair shop is honest!!! You know the stories from dateline investigations. Well you don't have to worry about this BMW repair shop. Very honest and trustworthy! I took pictures and video before my repairs just for peace of mind and everything that BMW claimed was needed for repair was accurate.Brad my service advisor is awesome with his services and recommendations. I will never doubt this dealership ever again!
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March 2023 by Grizzly Cali
Brad Figueroa in the service department is an awesome guy who was there for me every step of the way for my alignment and concerns I had about my vehicle. And might I also add more than patient. A shout out to the garage manager also and I can't forget another shout out to the mechanic who looked over my vehicle. Thank you all and I will definitely come back.
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March 2023 by Nick Moeller
I love this BMW dealer and their service center. They are extremely accommodating, personable, and friendly. They offer free loaner car service through Enterprise, which is right across the street. I have had several great experiences here and highly recommend this particular dealership for any BMW needs
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February 2023 by Jennifer Hord
Excellent customer relations from initial HELLO from CJ, my salesperson to delivering my X4’s services and products when promised by Marco in the service department! Kudos, also to Ashley, in the service department, for making sure I was able to borrow a vehicle when needed!Thanks, Niello BMW!TOP NOTCH!
