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February 2024 by Pam J.
I've been a meme er since 1999 with every loan available at this Elk Grove location. Some tellers come in for training but the long time regulars like micheal,shaundra,candence. have been amazing and kind every time. Keep up the good work and great customer service. I'm a forever member!
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December 2023 by Brandon Cliburn
Security guards seem angry. After that review my ATM card stopped working at this bank.
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November 2023 by Tammie Nihipali
Patelco Credit Union Elk Grove has such nice people working there. Always willing to help and offer you the best opportunities for your money. I have been a member for many years, Patelco. I have had nothing but the absolute best from Patelco
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October 2023 by Carl Mead iv
Best bank ever super nice vary accommodating will keep on going there forever
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September 2023 by C Thomsen
Omg so they had a security breach and for 4 months they said nothing no call nothing what an awful credit union who don’t care for their members.
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July 2023 by Pao Vang
Worse service ever. Unprofessional.I visited this bank on 7/11.As my wife and I was making a transaction, the clerk mocked me about 1 of my accounts which didn't have very much money and giggled/laughed about it.I had some questions about my wife and my accounts because we had discrepancies on how it was linked in which the person readily responded and laughed at me addressing the account with little money.Being offended and trying to defend myself, the branch manager tried to kick me out and while talking with her, she defended the clerk saying that the clerk did nothing wrong in which was just communicating and trying to make a connection.This branch and the people is absolutely unprofessional and not good to work with.If being funny is what they want, they should've became a clown or a comedian instead of bankers; they're in the wrong industry.
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May 2023 by Nathan's Story-My Mosaic Down Syndrome Journey
Tried to withdraw cash from multiple ATM’s at different locations (after hours)but was unsuccessful. I know I have funds available since I rarely use this acct. so I checked my account via their APP and online. It shows I have money available but why would the atm not dispense the cash? Called the bank during business hours and was told the daily atm limit was $200. Really?!? I have other bank accounts and their daily withdrawals are $1,000 a day. Very inconvenient and not sure why Patelco would do this. Time to close out this account.
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March 2023 by W C.
This has to be the worse bank ever. It took 3 months to get some answers for a vehicle loan. They are non responsive over multiple phone calls/emails and just left me hanging without no resolution. After many non responses I had to physically go into the bank and ask what's going on with the loan. It took another week until someone called me saying am I still interested in the loan. At that point, I said forget it and cancel everything. What a terrible waste of time! If I could give zero stars, I would.
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July 2022 by Suzette W.
We just finished opening our second and third account here and couldn't be more pleased with the service. We had Candance Clark Borrero not sure if that is correct spelling help us and she was great. Let us know about which accounts would yield us a better rate for what we were going to use our funds for. Explained the insured amounts of our accounts printed our new debit cards right away and asked if we wanted checks. Told us we could call if we needed any of the other things we talked about and was just so pleasant to deal with. We have Schools first CU and I can't stand their branch manager she is so rude and condescending and very very in professional as she told me I could take a very large check somewhere else if I wasn't happy. Who does that! So Thank you Candance for your professionalism and help.
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June 2022 by Tri Tran
The 2 stars is ONLY because this branch is around the corner from me. This review should really warrant a 1 star. My wife and I went in to open up a new account (checking, savings, etc) and a signature line of credit. We were helped by a lady named Sheryl (Apologies if i got the name wrong) and we thought we were in good hands. The nightmare started when we were rejected for our line of credit. No problem, things happen but we inquired about what caused the rejected. Come to find out, they only ran my credit as the primary. We specifically told her to run my wife as the primary because I am in the process of rebuilding my credit. My wife went back to the branch apply with just her income and we thought we put this to rest. Today comes and we were curious to see if we were approved or not. We decided to call Patelco and the customer service representative advise us that they were not showing any documents relating to our request. The person who helped us at the branch DID NOT save the information that my wife provided and in turn, the under writers couldn't proceed. Nothing was accomplished. This is very concerning especially being a new customer. I am very disappointed in the level of service i have been offered by the branch representative. This has caused so many parties to have to be involved when it should have been a standard SOP.
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April 2022 by Ryan C.
I've been a member of Patelco since 2018 and have yet to gain access to online banking. Every time I inquire about it, I'm told my info doesn't match their records...even after I went in person and set my kids up with accounts under my account.
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February 2022 by Karen Santana
Today at Patelco, Candice helped us out so much. She was very pleasant to work with and explained everything to us in detail so we could get the best rates for what we we're doing. Also, we opened two additional accounts. Excellent customer service that we have had in a long time. I would definitely recommend going to see Candice she's excellent to work with.
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February 2022 by Desiree Garcia
Been a member for almost 20 years, couldn’t be happier with their services and customer service. From car loans, mortgages, checking/savings and investments for me and my child’s future. Everyone at the Elk Grove branch is amazing.
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February 2022 by carlos aguilar
Great team of banking professionals always available to meet any needs or service! Candice and Mark M have been amazing to work with for the past 10 years
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December 2021 by Osaze Ogenyi
Meeting a good account manager/trader like Mrs Catherine Abramson is the best thing that has ever happened to me. I have lost a lot to fake account managers and traders and it was hard to trust again but when i met Mrs Catherine Abramson , i recovered all my lost within a week. I'm just grateful and speechless. I will love to recommend her to you via.
