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December 2023 by Mia V.
Everyone was really nice until we got up to the counter to pay. The lady helping us was really nice, but I asked if I could get a birthday gift (last time I came they were out) and the other worker "Annika" immediately blurted out "NO it resets every year sorry" she wasn't my cashier nor was anyone even talking to her. She was so rude and I tried to explain they were out the last time and she said "lots of people have birthdays in December and November so we run out a lot." Like? Not my fault I was born at the end of the year. I won't be back because of her.
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December 2023 by Jeff P.
Sephora is generally a good retailer with an excellent selection of products. Unfortunately, they have a major issue with gift card scams (Google it). This happened to me with a gift card given to a relative who went to use it and found zero balance. They will neither secure their gift cards nor make it right when their customers are scammed. Hard to recommend such a business.
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October 2023 by Brianna L.
Shout out to the beauty advisor Hannah. She was very friendly and had a lot of great knowledge. Thank you helping me today!! I've been here a few times and everyone is pretty great!
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March 2023 by Michael W.
This Sephora is inside the Kohl's store. The store is quiet compared to the regular Sephora standalone store. They have fewer items too. It is okay if you're shopping at Kohl's and you want to pick up a few common items they have there without making another trip to one of their regular full-size stores. The lady working there is pretty nice. She did give us a nice greeting.
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November 2022 by Christine A.
Came in to this store was being help by Mari really nice lady! In the middle of our interaction with her the assistant manager came up to her to tell her I have been trying to call you and you need to turn on your headset! It was just the tone she used! Not appreciated in front of a customer she is helping! I really hope higher managers see this review! No employee should not be treated this way! This store really wasn't busy at all!
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September 2022 by Vee T.
Everyone here was so helpful. I appreciated them not making me feel like it was a hassle by asking if they had a product in the back. One of the girls looked for awhile and actually found me the last one. It's definitely a different feeling coming here versus going to Arden. I know it's a new store, but the ambiance was nice and everything was so organized and clean!
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August 2022 by D H.
Heather was very sweet and helpful tonight. I saw how she reacted with other shoppers as well. She was busy and very courteous abd helpful. She had superior customer service skills.
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June 2022 by Michele T.
My daughter & I had the Hydra Facial & Lip treatments! My skin feels very supple and dewy. Maria was so entertaining and educational! We had soo much fun seeing WHAT was removed from our skin. And loved the relaxing massage to apply the serum. Highly recommend! As an added treat, Daniel did a mini makeover with Saie products. This is a company that has done research and developed a makeup line that is great for your skin (ask about the salad for your eyes ).
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April 2022 by Jaime Samba
I was in a couple weeks ago and completely appalled at how the manager, Susan, was speaking to employees. I went to Yelp leave a review and found this seems to be a common theme. Kohls, please do better with training managers how to remain professional and respect while leading.
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March 2022 by Shelby G.
Brand new Sephora in Costco Center. Neat, nicely organized, and excellent, friendly staff members. Good supply of cosmetics, skin care and fragrances. Fragrances had limited supplies, likely due to the backlog of items nationwide. I was looking for a new fragrance and opted for the Dior Roses and Roses rollerball. I want to try this before I purchase the ginormous bottle. Love it. New store, grand opening event, scratch off's for free items. I walked out with several freebies in addition to my purchase. Ample parking! Great experience. There is still a mini Sephora store inside Kohl's; that will remain open.
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February 2022 by Ida H.
I ended up shopping at this Elk Grove Kohl's because the one on Calvine Rd. (which is a closer drive for me), had a disappointing selection of men's dress shirts among other things. I was pleasantly surprised to find that this location had a Sephora store within! After some successful clothes shopping, I couldn't wait to check out all the skin care products and the latest in cosmetics! I'm not one to spend a lot of money on myself, but I was sort of reenergized to find items that were specific to older women, and got caught up in the high end lines with promises of looking younger. I have shopped here a few times already, and find browsing the aisles fun and therapeutic. The staff members are always nearby ready to help and answer questions. My last visit was very enjoyable as a handsome young man was eager to show me some items that might interest me. He seemed very knowledgeable! They now carry some of the "Hum Nutrition" supplements. Of course, I'm always willing to try new things! Not every product is that expensive. In fact, some were very reasonably priced! So I managed to splurge on a few things that may or may not improve my appearance. Only time will tell..... I'm pretty sure I will be back and keep trying! In addition, while there, you get an opportunity to sign up for their Beauty Insider Benefits via email. That way you can earn 1 beauty point for each $1.00 spent. Notices are sent to you about any sales, new products, sample rewards, exclusive gifts, seasonal savings events, and a free birthday gift, among many other eligibility products. The more you spend, the higher your benefits, including free shipping. Kind of a fun extra for the devoted Sephora shopper!
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January 2022 by Mandeep S.
I was disappointed that this location does not accept gift cards. I went there specifically to use my gift card that I had received for Christmas and the cashier said that their registers are not currently equipped to handle gift cards. I left without buying anything.
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January 2022 by Raheem A.
*Disclaimer* I'm writing this review on behalf of my lovely wife, who is not an avid Yelper... :) On the hunt for a super exclusive matte lipstick that can only be found at Sephora, my wife and I went to the Sephora that is conveniently located inside of this Kohl's. We found the shelf that contained the brand of lipstick that she was looking for; however, the particular matte style that she looked for appeared to be discontinued. As we were about to dejectedly exit the Sephora shop, an employee by the name of Justine warmly greeted us and asked if we needed assistance. We explained the "dilemma", and she confidently walked my wife through similar products. After looking at multiple color samples, my wife decided on a new matte lipstick color and a lip liner that appropriately complimented the lipstick. Lastly, Justine provided my wife with a sample of a highly recommended makeup remover (much appreciated since all makeup removers are not created equal). As suggested by Justine, my wife signed up for the Sephora "Insider" program, which automatically gave her a 10% discount off of her purchase. To add sprinkles on the cupcake (a nice moist cupcake sounds good right about now, but I should digress), my wife received a free bronzer as a gift for her upcoming birthday! Thank you Sephora (located within Kohl's) for your attentive customer service, my wife was impressed!
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October 2021 by Icealia Caldwell
I walked into this Sephora lost and confused and honestly frustrated after having an allergic reaction to a make up cleanser and was BLESSED to have Mehraj as my sales rep. It was pure divine intervention that he was my rep. He was the most knowledgeable, patient, and helpful customer service rep I have ever had in all my years of shopping. I normally don’t wear make up or have ANY skin problems so skin care lines are foreign to me. I initially drove to Elk Grove for a facial and it was canceled. I don’t live in the area but I am soooo glad I ended up here instead of there. Mehraj is absolutely in the correct field and I feel like this is his calling. He is simply amazing!
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September 2021 by Jenna K.
I was pleasantly surprised by the great selection at my new local Sephora. The store was clean and easy to navigate and the assistance I received while shopping was exceptional. The associate who helped me, Mehraj, was extremely knowledgeable and recommended me all the best new products and was very friendly and accommodating. Definitely a memorable shopping experience and an A+ in customer service to Mehraj. I highly recommend checking out this new location. Thank you for a great experience. Will be back!
