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December 2023 by Jessica L.
Amazing service from Natalie. She spent at least 30 minutes with me and walked me all around the store to try on a million different shades for a million different products. She never rushed me and made me feel really comfortable to ask tons of questions. She really knows her makeup and gave me suggestion while also explaining WHY it would look good on me. Really recommend working with her if you get a chance.
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September 2023 by Mical Sausman
The staff here are very helpful if you have questions regarding beauty products. Need something to tame your mane? They have it. Need some makeup to make you feel more beautiful? They have it. Just tell an associate what your goal is, and they can point you in the right direction. It's like Disneyland for people who enjoy beauty products. It's always a fine day in Sephora.
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September 2023 by Jeanette Campisi
I just want to express my gratitude for an exceptional customer service experience yesterday at the new Sephora in Elk Grove… my Aunt and I stopped by to pick up a concealer for her and we were offered assistance by an outgoing and friendly employee Beza. She also helped me find the perfect lip color and even took the time to match my skin tone and I purchased a foundation as well, which I hadn’t gone in for! Her helpfulness and positive energy really made our day! Sephora has a great employee there!! Thank you Beza you’ll go far!! ❤️
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September 2023 by Jeanette C.
I just want to express my gratitude for an exceptional customer service experience yesterday at the new Sephora in Elk Grove... my Aunt and I stopped by to pick up a concealer for her and we were offered assistance by an outgoing and friendly employee Beza. She also helped me find the perfect lip color and even took the time to match my skin tone and I purchased a foundation as well, which I hadn't gone in for! Her helpfulness and positive energy really made our day! Sephora has a great employee there!! Thank you Beza you'll go far!!
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September 2023 by Black R.
Wish i could give this place a 0 star rating. This is the WORST Sephora to ever go to EVER. The Manager is so rude and very disrespectful. the employees also gave me dirty ass looks. The place, as soon as you step foot you are greeted with 2 security guards that smell horrendous and are also rude. I can't even shop to see what to buy for myself without someone following me suspecting me of something, rather go to a different place and would honestly rather much prefer ulta than this sephora or any other sephora in general. i hope this specific sephora gets taken down or some shit.
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September 2023 by Amber V.
This Sephora is so convenient! There is ample parking and you don't have to deal with the Arden Mall madness. It does feel a tad smaller than Arden's location but definitely a lot better than the spot inside Kohl's. Upon walking in we were greeted and I noticed they had their own private security guard standing guard at the door. At Arden I feel they hound everyone and are constantly lurking around all corners as if everyone is a shoplifter, I didn't get that here. As a matter of fact, other than the "hello, welcome in" at first, we weren't spoken to or acknowledged for quite some time. My daughter wanted to buy some Tom Ford perfume and we were going back and forth on which one to get for awhile, at this point an employee did pop up and offered a suggestion of buying 2 travel size bottles at $70 each versus spending $300 for one 1.5 oz bottle. Great recommendation and that's what we did. At checkout she informed me I'm still eligible for my free birthday gift which I completely forgot about, so I got a nice little surprise for myself too! Overall the experience was pleasant, I didn't feel like a criminal like I do at Arden and I appreciated their recommendations.
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July 2023 by Allison B.
I've visited this specific Sephora location a few times now and every time their customer service is horrible. They seem to be understaffed and are not very helpful or knowledgeable. I feel like I just waste my time every time I come to this location. I will not be returning.
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June 2023 by Molly H
VERY friendly and helpful staff on a Sunday afternoon. There were probably 7-8 employees working the floor and every single one of them approached me at some point while I was wandering around to see if I needed assistance.
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May 2023 by Natalia M.
The staff here is so rude, I only come in because they have the items I need but anytime I want help they aren't available or are of no help. I am 4 months pregnant and used some of their hand sanitizer that smells so bad. I asked to use their sink and two employees snapped at me, all they had to say was no.
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April 2023 by yvette truso
This Sephora location has mastered the customer service experience. They greet you when you walk in, they are very knowledgeable, friendly and go out of their way to make sure your needs are meet when you leave. They have a great selection of cosmetics and skin care products. Fragrances too! Emari, one of the associates, is really great!I really appreciate this store.
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April 2023 by Sade
I had a great shopping experience here today. I Found everything I needed except one item. Norma assisted me today and she was awesome! I will be back!
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April 2023 by D H.
Mari was so sweet and very helpful! She recommended new products to me that I'm going to try. She had great customer service and was the first person to help me. As far as the cashier- she could use help in the customer service department i would only give her 2 stars....But, Mari was great, so I gave 5 stars
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March 2023 by annie yu
I was in the area and wanted to pick up perfume for a friend's upcoming birthday. I usually order Sephora online and can't even remembered the last time I was in the store, so this is a nice experience to be able to touch, smell and try things. This location in Elk Grove is more convenient for me because I'm not a big fan of Arden mall. The pop-up at Kohl's feels limited and always low in stock on the items I need.After smelling what feels like a hundreds of different perfume, I found the one! Sadly, the line was really long and I just don't have the time. I end up ordering the perfume online, but it's still nice to check out all the new brands and trending products in the store!Customer service is lacking. No one came up and to see if I needed anything or have any questions.
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March 2023 by Annie Y.
I was in the area and wanted to pick up perfume for a friend's upcoming birthday. I usually order Sephora online and can't even remembered the last time I was in the store, so this is a nice experience to be able to touch, smell and try things. This location in Elk Grove is more convenient for me because I'm not a big fan of Arden mall. The pop-up at Kohl's feels limited and always low in stock on the items I need. After smelling what feels like a hundreds of different perfume, I found the one! Sadly, the line was really long and I just don't have the time. I end up ordering the perfume online, but it's still nice to check out all the new brands and trending products in the store! Customer service is lacking. No one came up and to see if I needed anything or have any questions.
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February 2023 by koala BEAR
It's a small store but all the products they had available were whats popular right now. They were sold out of a lot things that I wanted, but there were so many alternatives available I wasn't even mad.
