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November 2023 by tricia hudick
The salesman James was wonderful very informative helpful and polite
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September 2023 by Be Inclusive
We went to the store on a Saturday and we're helped right away by an associate named Sarah. We explained to Sarah that we were sent in to try out the beds because we had returned and ILE and needed to see what the other models were like. In addition we told her we had been working with a sales lady over the phone so she knew she more than likely wasn't getting commission from us . It's what she did after that amazes me. She not only spent a significant amount of time with both my husband and myself choosing our bed she also helped us to choose pillows and sheets that fit our bed. In addition to a a dual comfort layer for my side of the bed. We ended up getting another flex fit base and the I8 and to top it off she printed out the quote and started the order so it would all be ready for the other sales associate. That was really awesome and I truly appreciate quality customer service. Sarah was also very knowledgeable about the products and we are so excited to finally get back to good sleep. Thank you so Sarah for all your help. We are grateful ?? Go on and try the beds out before buying so you can really get the right fit for you. Sleep Number stands behind their products! We will be with them for life?Heather and Kevin Stewart
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August 2023 by Terrence Put
The sales representative had conducted a great and professional presentation. He helped funnel-down my selections and sold me with great peripheral products.
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July 2023 by Sheryl Miller
Great experience with Keke, she made sure she knew exactly what I was looking for and my price limit prior to showing me beds. She described all the benefits of the bed, and let me test two beds the second of which I bought. No pushiness.
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April 2023 by Katrina M.
Monique and Kirk were so sweet and so helpful! I felt seen the entire time my husband & I were there, and almost felt like we were all friends by the end of our hour visit. We both have been through a lot health wise, and they listened to our whole life story, as well as show us electronically how our bodies were affected by our surgeries. Kirk was very knowledgeable and articulate (I think he was the manager). Monique, our sales person, was very sweet and shared her own disability/condition story. She really understood how some people look at us a certain way and judge without knowing us. We ultimately landed on a performance series for the support, but the prices here are comparably close to other places. I would recommend anyone come here if they want a real person to work with, not a sales person.
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April 2023 by Rhonda Fruge'
Nate is a great salesman, he helped me pick out their newest Beauty rest. I love it.
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January 2023 by Jen O.
I love this location. But when I came I a girl named monique was in there. She was rude and very unprofessional looking like she rolled out of bed and came straight to work. I believe also she smelled of marajuana...everyone else was wonderful but her!
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September 2022 by C C
Bought the 360 ILe Sleep number smart bed. We had a less expensive version for about 15+ years that we thoroughly enjoyed.Decided to buy one of those heavy new foam beds from another store but did not like it! Found that too difficult to get in and out of and very hard to change sheets. Foam mattress weighs a ton.So we went that one went back to the place we purchased, and we bought the newer 360 option (named above). I expect this model to be even more comfortable than our old model and definitely easier to make up into bed with sheets etc. Looking forward to delivery next month.I wasn't happy with rep at Natomas store so we drove out to Elk Grove store to get the half off price on the last hour of the sale. That rep was much more cordial but he too mention the clock more than i liked. When someone comes in at 6:16 to spend thousands of dollars, (here is my tip) dont mention that you close at 7 or that we "might" just make it. Just take the order and clock 5 minutes of overtime.?
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June 2022 by C Connitt
Bought the 360 ILe Sleep number smart bed. We had a less expensive version for about 15+ years that we thoroughly enjoyed.Decided to buy one of those heavy new foam beds from another store but did not like it! Found that too difficult to get in and out of and very hard to change sheets. Foam mattress weighs a ton.So we went that one went back to the place we purchased, and we bought the newer 360 option (named above). I expect this model to be even more comfortable than our old model and definitely easier to make up into bed with sheets etc. Looking forward to delivery next month.I wasn't happy with rep at Natomas store so we drove out to Elk Grove store to get the half off price on the last hour of the sale. That rep was much more cordial but he too mention the clock more than i liked. When someone comes in at 6:16 to spend thousands of dollars, (here is my tip) dont mention that you close at 7 or that we "might" just make it. Just take the order and clock 5 minutes of overtime.?
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April 2022 by Keith R. V. Heningburg
We went to the Sleep Number store on Saturday. We have been shopping for a new bed to replace our 20 year plus bed. We were greeted and welcomed by Monique. Monique took time to get to know us. She then actually listened to our concerns! This impressed both my wife and me.To summarize, we loved what we saw! We laid on several floor models. Finally, Monique offered us a deal we found not pass up! After over 20 years, we finally bought a Sleep Number Bed! We are both excited!. Monique made the difference. Thank you, Monique and Sleep Number!Keith and Rosalind
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April 2022 by John Anderson
The store manager Kirk was friendly and super knowledgeable. He answered all our questions, demonstrated the product perfectly and really put mine and my wife’s mind at ease that this investment would definitely be money well spent. We both really enjoyed the experience and can’t wait to get the bed delivered!
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December 2021 by tamiko wilson
This is the second sleep number bed I purchased or help purchase and the service is always amazing! Zach was very knowledgeable and gave me great customer service! Thank you!
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September 2021 by Elizabeth Zastrow
Always a pleasure to go into the Elk Grove store. Great sales people and manager. Thanks again!
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August 2021 by Thomas B.
This is an employee review. My split top 360 King decided to malfunction 3 years after I purchased it for $10k and right before I went in for prostate cancer surgery. I called the Sleep Number corporate number and they sent me a useless part that wasn't part of the problem. I went through my surgery then realized I really need my bed to work for comfort. The repair center wouldn't repair my bed because I didn't have a remote. They referred me to my Sleep Number store and said to tell them I needed a remote for free. I called the Elk Grove store. Monique answered right away. I explained my situation and asked if I could buy a remote. Free wasn't in my thoughts because I just wanted a remote. She explained remotes are no longer available because of the chip technology and corporate shouldn't have referred me to them. Instead of ending the conversation, Monique went above and beyond her sales duties and became my advocate. She called corporate and explained my situation. She made sure the corporate employee, Rainy, understood my frustration and dilemma. Rainy is sending me a remote so I can now move on to the next step in getting my bed repaired. Thank you, Monique. Your kindness brought tears to my eyes during a low point in my life. To Sleep Number, give this woman a promotion and a raise. She represents a company I lost faith in and she redeemed my trust. Her values and work ethnic go above and beyond your requirements.
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August 2021 by Shawn Lareza
Had a great experience working with Kirk. He was able to explain things in a way that was digestible and asked questions that got my husband and I to think about our purchase practically. Kirk was also a wealth of knowledge and picked up even on the smallest of details to ensure our new bed and accessories were selected based on our needs. By far one of the best retail experiences we’ve ever had!
