August 2020 by Liz B.
Dude. Waited at the cashier for 15 min with no service. Fabian the cashier was annoying and rude. Told the cashier next to him he didn't need this job, and it was his weekend job. Wtf! Really.
August 2020 by Joel M.
First of off, Total Wine and More has more and better selections then BevMo but customer service will deter customers away. Nowadays, Costco, Sams Club, and Bel Air has most popular drinks available. The only difference is Total Wine has it all in one location and has a rewards program.Why did I rate Total Wine with a 3 star, customer service. An employee had made several mistakes, one charging me double, noticed it then said she took it off but she didn't. I reminded her that it's still showing. Next, there was a price difference from what she scanned and what was posted. I even ask I could take a picture and show it. She said ok, the item was directly in front of her. When I returned she said she could do anything. So why would you agree for me to take a picture and show it to you. When this happens the cashier calls for the manager and makes adjustment. In this case she looked confused and did the easy way out, "I can't do anything". Lazy cashier!!!
July 2020 by Coni Smith
Didn't have what I was looking for..out of stock.. however customer service bwas really really good and looks like they have a large supply of most things.
July 2020 by Danny Perez
These guys have an incredible selection ... They have nearly everything, and the staff is knowledgeable and accommodating.
July 2020 by Nancy B.
Their team just keeps getting better and better. Rich recommended three additional wines which I am going to try. Very engaging and speaks my wine. Mattie was a big help getting me what I was looking for the great One Armed Man, and of course my checkout by Alyssa was smooth and easy. Thanks for making my day, you guys. Keep safe, Nancy
July 2020 by Vincent E.
Refused to sell me a single beer because a minor was with me. I'll be back to buy booze to drink in front of this minor next time.
July 2020 by Kayla Z.
Customer service SUCKS. I purchased from this store many times with friends and family, and I have NEVER experienced issues with Identification until now. I went in to purchase alcohol for anannivery party, when I approached the counter I was "told" I had an additional member in my group that needed to produce Identification. He did not have identification, he was not purchasing anything. Immediately I asked for the manager ( I get it the store policy is groups will be asked to produce identification; however this was the first time I experienced this and the signs on front of the store were convoluted by Covid warnings, so we really didn't think about the "store policy". once the manager arrived she seemed less than pleased we requested her. I asked her to explain the store policy to me and she rudely explained that technically she cannot serve me I asked her why and she said it was her store policy since one person in my party did not produce identification and it is their policy that no one under the age of 21 is allowed in the store. I then proceeded to ask her why she did not confirm if he was my child. No one asked how we were affiliated or why he was unable to produce identification. there were others in the store being rang out who had children or teenagers present with them. The manager walked away and told me to do what I want and that she wasn't going to argue with me. Ultimately I was rang out and if it was the store policy why did they allow me to purchase? The manager had no resolution for me, Nor did she want to work with me at all. I left feeling unsatisfied and never will return. The next day I received a call from the "store manager "and he proceeded to tell me that he understands why she acted the way she did LOL. Condoning this behavior. I gave it one star because the booze are cheap however Costco will now get my money for booze
July 2020 by Tria T.
I came here for the first time and unfortunately encountered such horrible customer service. I was looking for a specific drink and so a young man (medium build with dark hair and about 5'7-5'8) that worked here was walking by and I stopped him to ask where I can find a specific drink. He stops, then proceeds to tell the other employee on his headset "I'm gonna do it right now, it's just that there's a customer asking me a bunch of questions." Umm, it was only one question and one time and he definitely did not need to say it with any snarky attitude. Anyhow, he walks me to where I can find the drink and points to where it was at. I kindly said "thank you" (loud enough for him to hear. He didn't bother to acknowledge my gesture and just walks off. I wasn't able to catch his name or I'd write it on here. I get that we may all get busy but when you work in retail, customer service is very important. I was going to give it one star but because the cashier was nice, I decided to give it 2 stars. I think periodically management needs to give their employees a reminder about customer service. If that's already being done, maybe it needs to be done even more often.
June 2020 by Chris Moreno
Huge selection and they have my favorite beer cold and ready to go!..Unlike that other place
June 2020 by R O.
This place is full of Rude, & What I believe to be Racist People. Be aware! I would give Zero stars, If that was an option.
June 2020 by Angelina O.
Extremely rude and unprofessional went in to buy a Father's Day present for my dad and when i got up to the counter the first thing the lady does is not acknowledge me instead scream out for another employee about a ID check when the lady comes over she has an unnecessary attitude i show her my ID and she ask if I'm my brother in laws and my sisters guardian i tell her "no? They are adults" so she makes them give her ID and says she won't sell to me because they are with me. How that makes sense? I have no idea. Right on their website it says persons 18 and over are welcomed in as long as they have a person 21 or over with them. Can't help but wonder if this would happen if i was a white woman.
June 2020 by Robert Wilcox
Biggest and most stocked liquor store I've ever seen. I was expecting BevMo, but this place is 10x better. All the selection you could ever want, special releases of beer, an insane selection of whiskey and other spirits. 11/10
June 2020 by Rosemary Williams
Liked the mini liquor restocked my mini bar. Selection not a lot to pick from.
June 2020 by scott dechaine
was good and prices not to bad workers we really nice and hemlock
June 2020 by Kelly White
Nice selection of bourbon, always friendly staff and competitive prices!!
June 2020 by Samantha A.
Rude customer service. If you were serious about ID'ing everyone in the party then you should enforce this policy at the door and not at the register after everything was scanned and after I showed my ID AT THE REGISTER. My OLDER brother was outside and he didn't have his ID because he left it at home. I tried explaining to them that this was a purchase for myself. But they refused to sell it to me because they can't prove that everyone was "over 21." I'm 23 and this was FOR ME not him. He was standing outside not even with me at the register. There is no excuse for declining this sale. I will not be back to this store and neither will the rest of my family. DON'T go to this store.
May 2020 by Paula T.
Love their endless selection of wine, beer, and hard liquor! There's a variety of spirits from local breweries, across the US and other countries. They carry limited/ special edition products as well. Oh and they carry Pliny aka from Russian River. Currently there's no limit on those due to covid19 (it used to be limited to 2 per customer). Staffs are always friendly, helpful and constantly restocking. The store is always neat, organized and clean. I think their prices are way cheaper than gas stations and convenient stores. *Remember to sign up for their free membership program to build points for coupons and free offers; I mean who doesn't like extra savings?!
May 2020 by John N.
Total Wine has a much wider selection than Bev Mo. I ordered online and was able to pick up the same day. I walked all the way to the back and my goodies were ready for pickup without a wait. Staff and customers were following social distancing rules as should be everywhere else. Thanks for my Teremana fix! Drink and distance responsibly everyone.
May 2020 by James R.
Total Wine or, as my coworker calls it, Totally Wine. As in totally awesome selection of wine, spirits, and beer at prices Costco can't beat at times. Want a beer or wine that's not chilled? Take it to their turbo cooler to get that bottle or can chilled like *kisses fingers Italian style*.
March 2020 by Christina Montiel
Walked in for the first time last weekend and was very impressed with the selection and friendly/helpful staff.
March 2020 by Candace Y.
This store is always clean, neat, and orderly. Staff are pretty good about asking whether or not they can help, but often, I sense that they really aren't too knowledgeable about single malts and bourbons. A few times I've asked specific questions, and they usually resort to reading the tag notes aloud to me. (Thanks, I can read them myself.) . I usually have to go online to my whiskey . groups to get a more informed answer. Fortunately, the house wifi is usually pretty good, so I can do that. They do a bit of merchandising, marking down steep prices drops in order to "move" a product, be it a bottle of whisky or an accessory to the bar. Some good deals can be found this way.
March 2020 by Stacy Moore
Great staff, friendly and knowledgeable, free tasting (put one penny in jar in respectful of California law) Friday 3pm-8pm, Saturday 1pm-8pm, enjoyed Rondel gold brut cava $8.99, Kia Ora Marlborough Sauv Blanc 2018 $8.99 and Josh Bourbon Barrel Aged Cab $16.99 among 7 other tastings
March 2020 by Craig Alder
Great selection of most wines and liquor that you would want or need. Find it interesting that the exact same Jefferson Reserve is almost $10 cheaper except that more expensive bottle has an additional label stating was made specifically for Total Wine. Couldn't quite fiqure that out unless I'm missing something.
March 2020 by 123abc79000 ..
Went in with a buddy. My buddy was buying gift cards. The cashier asked for ID for both of us. For Gift cards. GIFT CARDS. Not alcohol. Enough said.
March 2020 by James
Best collection of liquor. Can I pitch a tent inside?
February 2020 by Rachel Nhi Ton
The service here is amazing. Clean aisles, attentive staffs. Jacob was awesome. I got offered wine tasting and was able to pick up the sweet red wine I like.
February 2020 by Allen Y.
This is the best liquor store chain. They carry a large variety of beverages and still able to keep the price low. Most of their handle are the same price as costco. Even their top shelf liquor are priced super competitive when comparing to online retailers and locals. This is my favorite place to buy alcohol. Period.
February 2020 by Grace B.
I been here so many times and why haven't I written a review? Because I always lose track. I remember spending about an hour trying to figure out what kind of beer to get my boyfriend for Valentines back in 2019. I took almost an hour because there was just too many choices. My boyfriend likes crafted beers and he has his favorites. I kept debating if I should get him beer that he can try for the first time or get him the ordinary beer he usually always gets. I've decided to get him the Kona Brewery VarIety pack. We were planning a trIp to Hawaii that following April and I fIgured drinking the beer would get him inspired for our trip. And it did! My beer bouquet turned out great and he was impressed with my beer bouquet Valentines set up. He loved it so much! Heheh! He even said "Best Girlfriend Ever!" It's our first Valentines so it was perfect. This place has all kinds of stuff, beer, wines, hard liquor, champagne and more. They even have stuff you can pair with your drinks. What a great place. So clean. There's so much to choose from.
February 2020 by Frank Villanueva
What ever you are looking for they have it. Best prices, really nice place and everybody is really nice. Love this place
January 2020 by Antoinette P.
Variety they got it. Great customer service. I was truly taken aback by the amount of variety they have in stock. Even met the owner/ creator of Big Daddy's cocktail mixers.