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February 2024 by Assad S.
Rented a U-Haul for the weekend and we ended up with a truck that the right pull up door was stuck. We had a hard time getting it open and closed and then the ramp was hard to pull back in the driver side door was hard to get the key in and open up. We rented a dolly and the dolly was literally nonexistent. We couldn't use it for the big appliances, when we went to go return the truck, everybody was nonchalant like nobody cared it pretty much was the attitude deal with what you got and that's it would never recommend these people at all
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December 2023 by Abdul Mateen
There is a lady she is trouble. When I delivered the u haul back she got the key and told me to get out. Beside that when I got my receipt in my email, charge me for 3 gallon of fuel at $6.50 each gallon while I fueled already.
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November 2023 by Alan H.
FYI, grumpy is gone. This is a normal place of business. Good rates, good service. Give them a try.
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October 2023 by Erika Henry
Super friendly and helpful during both the renting out and the return.
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September 2023 by Shanti P.
Run by an incompetent and angry old man. He wrote down my friends reservation wrong and proceeded to yell at her until she left in tears. I wish I could leave zero stars.
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September 2023 by Alec Lapierre
After reading all these reviews, I'm not using this place lol. Bye.
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August 2023 by Victoria T.
I was initially wary with booking U-Haul since I had seen so many bad reviews but took the chance since options were limited. I called to inquire about their box truck costs and sizes. The gentleman on the phone was able to make a reservation for me. I asked for a 10 foot box truck. I arrive Saturday morning right when they open and was informed there is no 10 foot box truck available since other people have reserved it. This was confusing and misleading as they shouldn't have allowed further reservations for something that is unavailable. However, to remedy this, we were offered the 15 foot truck for the same base price as the 10 foot one (a $10 discount). Cost was about $50 ($20 base price plus $1 and some change per mile, which is the Saturday rate) for a couple hours. There was another customer being served next to me and she had to insert her credit card about 3 times. Their machines seemed to be malfunctioning and pivoted to doing transactions/completing forms on cell phones. Things could use an update in their office.
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May 2023 by S R.
Fadi was FANTASTIC! we have rented here a few times and never an issue or attitude. Thank you for the great customer service Fadi, this will be our go to spot going forward.
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May 2023 by Justin C
I would strongly recommend checking the service attitude of the vehicle personnel. What does it mean to clean up before returning the car? Was the car 100% clean when you gave me it? I return the car to you why should I clean it up for you. What about your business and attitude. Please speak well and smile. Thank you！！！！！！！
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March 2023 by Nelson N.
Stay away if you can. Super rude this old white man Use all F words while he had difficulty to use his computer while i was at pick up. I was like omg then when i returned the truck, huge confusion at this location with another business next door, he will yell F words at you if you accidentally drive/park the truck at wrong location. I asked him no need to yell while i was making a turn to his parking . However, he kept throwing F words and called name. again..stay away even if you have to drive 5-10 miles for. better service!
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March 2023 by Nathaniel Clemons
Linda at the front desk was rude. Brought the truck back after just putting gas in it about 5 miles away. When I showed up truck was a sliver under the quarter mark. The guy at the front desk said,” wow you forgot to fill it,” so I had started to explain that I had just filled it only to be cut off by Linda saying she doesn’t care what I say I’m under the limit. I was fine with taking it to go throw another 5$ in to get it there but the attitude was unacceptable and uncalled for
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March 2023 by Nathaniel C.
Linda at the front desk was rude. Brought the truck back after just putting gas in it about 5 miles away. When I showed up truck was a sliver under the quarter mark. The guy at the front desk said," wow you forgot to fill it," so I had started to explain that I had just filled it only to be cut off by Linda saying she doesn't care what I say I'm under the limit. I was fine with taking it to go throw another 5$ in to get it there but the attitude was unacceptable and uncalled for
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February 2023 by Odin Petersen
I now understand why this fossil got his nose broken by a kid a few years ago. Abhorrent customer service and would recommend going anywhere else.
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December 2022 by Jacqueline T.
This location is ran by an individual who allegedly practices outright racism and clearly doesn't care to be called out on it, judging by the number of other posts alleging the same. My son is mixed race and SUPER responsible and respectful. He tells me this man was super nice to the white people in front of him and then instantly changed his demeanor to help him. He said he was super rude to him and HAS NOT REFUNDED HIS DEPOSIT TO THIS DAY, despite my son DENZEL HAMPTON asking multiple times. Was told "it takes two or three days." It's been 2 weeks, and his white momma certainly isn't having it. When he told me this story, I knew I had to share it. My son said, "no momma, his Karma gonna get him eventually." I think Karma moves too slow sometimes. If anyone else is feeling like they've been financially taken advantage of by this establishment due to their race, please reach out to me. I swear if my son doesn't see his refund soon, this post will stay up, and I'm going to keep my efforts in pursuing justice, ON PRINCIPLE ALONE!! I'm also filing a formal complaint with AMERCO.
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December 2022 by Ashtyn G.
Wish I could give them zero stars. Extremely extremely racist and poor customer service. I was assaulted as well and had to call the police. I wouldn't give them my business if trucks were $1. Very bold racism. Stay away from this location. I had reservations made and even called the morning of to make sure they had multiple options; which he said they did. Once I got it the physical location; his whole demeanor change; seeing I was a black woman. Told me he had no more trucks and he didn't want to rent to me. Very unprofessional. There is another location 5 minutes away with much much better services.
