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July 2024 by Holly Cote
Very helpful!
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May 2024 by L
Maranda the Queen. Why? Because her customer service was absolutely grand. Her knowledge of products, patience and natural ability to engage in conversation regarding product history. That is huge! The overall experience blew me away and will definitely recommend this Bruceville location and will see her as a district manager in no time.
This is a tough time for me and I appreciate the kind words.
Thank you Miranda.
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May 2024 by MKP
I waited 30 mins plus while there was only one very slow employee working. A man before me walked off . If I didn't have a pick up for a certain color of iphone I would never NEVER enter this store.
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April 2024 by skylar silveira
The woman working yesterday (03/30/24) was super helpful and nice. I appreciate the help with everything and explaining everything so well:)
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January 2024 by Prience Kumar
Worst store ever seenOnly a single employee and slow like a turtle…..
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January 2024 by Baldeep Sidhu
jaikrat sidhu
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January 2024 by Inderjit Sidhu
jaikrat sidhu
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December 2023 by Patricia Kole
Xavier gave us excellent customer service
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December 2023 by Don Lutterman
The Verizon in the Kohl’s shopping center is a very professional operation. Yasmin was very professional and did a great job. Thank you, Verizon.
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December 2023 by Anthony F.
Don't waste your time going here. Go to the real store. Terrible service here. The gentleman that stated he's "worked there for over 10 years" wasn't able to find my account and told me to call Verizon so I did. Verizon says everything is OK so I go back to the same gentleman and he signals me to wait since he's on a call, which is on speaker. I wait 5 minutes before walking out because he's on the phone talking to someone about his CAR. Literally taking a personal call while having a customer wait. I was the only one in the store too lol. I ended up going to the real Verizon store on Laguna and got helped right away. They found my account right away and I was out in 10 minutes. Save yourself time and frustration and get real help from the store on Laguna.
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December 2023 by Ashley Sandlin
Maranda is awesome! She was able to help me find a great new phone that works perfect for me while also helping like 2 other customers at the same time but in a very professional and efficient way. Great service!
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November 2023 by Norman Tanaka
Corbin our sales representative did an outstanding job explaining and answering all my questions. The manager was kind and offered me a bottle of water to drink. We had a good time talking and getting a great deal without strings attached!!
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November 2023 by Jonathan Gottlieb
I was greeted at the Verizon store to purchase an upgrade to my existing phone. I was greeted by an energetic and smiling associate who walked me through The entire process went well and I walked out appreciative.
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November 2023 by Nancy Olson
Yasmeen was knowledgeable and professional.
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October 2023 by RostRoss
Subject: Complaint about Unfair Practices at the StoreI ordered a new iPhone over the phone from Tomasz, who advised me to order three so that I could choose the color I preferred when they arrived. Although I didn't see the point, I agreed. When the phones arrived, I was informed to come and pick up the one for which I had made a pre-order. Before heading to the store, the seller called me and insisted on trading in my phone, including a case, charging block, and protective glass, costing $300. I declined, as I didn't need any of those items, but was told it was mandatory due to the trade-in policy. Feeling deceived, I reluctantly agreed.On my way to the store, I called Verizon customer support and learned that these purchases were not obligatory, and I could pay taxes when the bills arrived, not in-store. Upon arrival, I waited for over 50 minutes before being able to collect the phone. Tomasz, who took my pre-order, recognized me and, upfront, I told him I didn't want to buy any accessories, referencing my call to Verizon customer support. He turned red and quickly agreed to skip the accessory purchases. However, later, he approached me and falsely claimed, "I didn't mean you had to buy these accessories; you just have a discount and can use it," to which I again refused. After this, he refused to serve me, and after 5-8 minutes, another person approached, and ultimately, I felt manipulated. They told me to reject the two phones I ordered to see the colors, but I never got to see them; they just asked me to reject them. While I was not against rejecting them, I later realized they did not provide the receipt for the transaction.Moreover, another seller, a stocky bearded man, opened my phone box without my consent. Although shocked, I remained silent. He activated the SIM card without my knowledge and offered to help with data transfer, which I declined. After handing me the phone, he provided a trade-in paper, but when I requested the receipt, he reluctantly printed one for me. On my way home, I realized my main phone was not working; I had no internet, and I couldn't make calls. This caused significant inconvenience. Upon arriving home, I discovered they charged me $39.99 for allegedly transferring data, even though I did it myself at home. I have evidence of this. When I called the hotline and reported the deception with the check number, they informed me that this store is a third-party Verizon reseller, and they couldn't assist me.In summary, this was an extremely inconvenient and unpleasant experience. I do not recommend dealing with this store.
