Victra, a Verizon Authorized Retailer in Elk Grove, CA, is known for providing friendly and helpful service. Customers appreciate the knowledgeable staff, especially Mahi and Larry, who go above and beyond to assist with phones, tablets, accessories, and device protection. Many reviews highlight the positive experiences with staff members who are sweet, professional, and attentive to customer needs. Some customers have experienced less friendly interactions with certain employees, but overall, the store maintains a reputation for good service. The staff's expertise helps customers understand and choose the right devices, and they are quick to resolve issues, saving time and reducing frustration. Victra aims to connect technology to life in a trustworthy and enjoyable way, making it a preferred destination for wireless needs in the community.
The representative Mahi assisted me with a phone line transfer from AT&T to Verizon. She quickly and expertly facilitated the process and resolved my issue. Thank you for providing excellent customer service, and a great demeanor!
July 2024
There have a new girl she’s such a nice girl she’s treated nicely Ether then other a guy he don’t treat nice i was come here before 5,6 time and the guy didn’t talk nicely
July 2024
Larry was awesome! Super helpful! Helped with entire setup, made the process painless.
