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March 2023 by Madison S.
Though their return policy is terrible I have bought multiple things from Vivi in the past. They do have a lot of good pieces - although for the quality way too expensive. Today however I walked in and the 2 very young girls working (maybe 17/18?) couldn't be bothered to say hi and just went on talking bad about some customers they had. They couldn't take a moment out of their conversation to say goodbye either. Seems like these girls may be a bit young to reliably run a store themselves. Extremely poor service and terrible return policy for overpriced clothes. Don't come here.
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July 2022 by Tracy N.
HORRIBLE SERVICE. I wanted to try on a dress but they didn't have my size available but I noticed the mannequin had my size so I asked the worker if I can try that one on and she said she's not able to take it off the mannequin even if I was to purchase it. I went ahead and tried the size medium on the floor and it was too big so I would've purchased the one on the mannequin but she wouldn't allow me to buy it until Wednesday?? That made no sense whatsoever so I asked her name so I can talk to the manager about her service and she told me she didn't have to give out that information which is fine so I went ahead and took a picture of her so everyone can see how horrible her service is.
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July 2022 by Ashi Vinod
Year ago if you would have asked me where I shop then I would have shared my favorite location. I barely go into this store now because this place has everything final and can't return clothes. Also, they don't allow to try clothing on. We cant try anything on because of Covid but most stores have opened their fitting rooms. Also, most stores allow returns and exchanges. The rule is not applicable at this location. I understand the policy but at least allow for full refund if you can't open the store fitting room.
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June 2022 by Des T.
Store hours are still not updated online. Hours are on the door and doors are locked before closing. If that's the case, store hours on the door need to be changed as well. There are lots of other reviews saying the same things so you'd think management would do something... nope.
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May 2022 by Amy N.
Employees usually just mind their business and are easy to find when you need help or a dressing room (it's available to use, just locked). The store is well-kept and nicely laid out, plenty of different styles offered from casual to formal (party wear). Some jewelry and accessories are also available at the counter. The quality is honestly a hit or miss and the price is a bit steeper for them than what you could get from different stores that sell similar styles for the same or better quality. I probably wouldn't shop here if I wanted something that would last long and is of higher quality material, but it's good for quick seasonal outfits. A lot of items are non-returnable and some can be returned or exchanged within, I believe, either 7 or 14 days (ask employees beforehand). The girl who rung us up informed us which item was returnable and which was final sale. A good amount of them need to be hand-washed so just be aware of that before tossing it into the washer, having a mesh laundry bag would be better than nothing for smaller items such as shirts.
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February 2022 by Daiay M.
Website hours need to be updated because I went 2 hours before closing time and it was already closed. They're always closing earlier than what they're supposed to. Management needs to make sure they're closing at the right time or at least update the closing hours.
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February 2022 by Brianna
This place is a scam and the girls that work there are rude. You cant try anything on because of covid yet we can touch the clothes??? 90% of clothes is marked final sale so if you wanted to take anything back you cant.
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January 2022 by Alissa L.
I rate this store 0 out of 5 stars! This place is absolutely ridiculous. I've been shopping here for years and will no longer be returning. Most of everything is final sale and can't return. They're scamming and taking advantage of the pandemic. You can't try on clothes and can't return. The girls working the store are SO incredibly rude. & every time I come in the music is very inappropriate. So ridiculous. It's completely taking advantage of people. YA'LL SUCK
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January 2022 by Brianna L.
0/5 stars. The girls that work there are rude!! Practically everything is marked final sale and cant take anything back and cant try anything on. We cant try anything on because of Covid but we are allowed to touch the clothes when brousing??? And did I mention the girls that work there are rude? Also Every time I walk in there they always talking about their drama lmao. This place needs to get checked
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October 2021 by Miriam M.
This place straight scams you. Fitting room is closed, 90% of the items in the store are final sale, so you're basically taking an L. Also workers are so rude! I've worked in customer service before never have I ever treated a customer the way they do.
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August 2021 by Aasma S.
Most greediest and shady people EVER!!! They try to steal your money, horrible customer service, and ridiculous policies. Dressing room is closed but we cannot return or exchange anything. How does that work? I was trying to exchange a dress for a different size. Not even return it. We're in the middle of a damn pandemic it's not enough that we are shopping at your store but not to accommodate to your customers is on another level. SMH.
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August 2021 by Chloe A.
Bought a $30 dress for a debut. No returns. Turns out the dress had a slit right in the middle. There's no picture of what the dress would look like so you're just left to expect it to be slightly modest. You shouldn't have a no return rule if there's no dressing room available. Even a 2-day return period would have been something better than this. But no, everybody just gets to waste their money on something they'll find out they dislike.
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June 2021 by Hermanie M.
I understand that the dressing room is closed due to state mandates but your no return no exchange all sales final policy is even knowing that we can't try on the items is a little ridiculous and a shady way to keep a customers money even if they're not satisfied with the product because for example it didn't fit. Terrible
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March 2021 by Aris P.
I bought a dress that was $30 late last night never tried it on I could not decide on 2 dresses that I saw so I ended up buying 1 it was for my bday coming up.. literally right when they opened at 11 I try to exchange NOT RETURN just exchange it for equal value the girl working at the front counter was very rude about how I can't do anything about it because it's marked final sale but I would think being in a pandemic to where people can't try anything on now days they would make an exception but it was an all around NO! So irritating based on the fact that I spend a lot of money on that store and never return or ask for anything back. Go to the One on Mack rd, not the best area but the attitudes of the girls there are night and day. Not satisfied at all
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February 2021 by Jimena L.
I walked in on a whim because I saw a dress I loved on the mannequin and ultimately fell in love with their clothes! The majority is affordable and talking to the girls who worked their they let me know that their vendors are the same as Shein and Fashionnova, so if you're looking for trendy clothes for cheap this is the spot. Only downside is that you can't try on any of the clothes and mostly everything is final sale. Luckily the items I purchased fit well! Will be returning soon!
