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October 2023 by A R.
I've been a regular at this store for 5-6 years. I will never shop here again. Having kids under 21 run the store on a Friday night is beyond ridiculous. I won't even get into the fiasco I had here as it doesn't really matter. What matters is Walgreens absolute lack of customer service and the filth you let plunder and loot your store. Bye bye.
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June 2023 by Aris P.
I shop at Walgreens regularly for various items. I use their customer rewards card when I shop. On many occasions I receive in store discounts at the register. And, typically coupons are printed out upon payment. Some I use and some I don't. On my recent visit, I received what I thought was a coupon for ten dollar cash towards my NEXT purchase of $10.00 or more. Since that coupon was due to expire on the 23rd of June my husband attempted to redeem it before the 23rd. Well, this is where the misunderstanding occurred. The coupon was actually for $10.00 towards rewards points if you spend $10 or more. In short, the $10 was applied to rewards points that could be used towards the next purchase, not redeemed for his current purchase. Needless to say I was not happy and the explanation of how the coupon actually worked seemed inconsistent with Walgreen's written coupon policy that I read online. I was totally confused. So, using their survey, I expressed my unhappiness. Their survey had a statement asking if I would to speak to someone about my concern and I stated yes, thinking I'd never hear from anyone. But, the next morning to my surprise I received a phone call from the store manager, Kathy. She introduced herself and asked me about my concern. She listened and thoroughly explained to me how Walgreen's coupon system worked. She also stated that customers are valued at Walgreens and that they really do look at survey comments. After our conversation I had a much better understanding of Walgreen's coupon system. Customer Service is a big issue with me and the manager's follow-up and patiently explaining Walgreen's coupon system relieved my frustration with Walgreens. Kudos to Kathy at the Laguna Franklin Walgreens!Here is one main tip if you receive a Walgreens Cash towards points coupon:1. Ask the cashier WHEN can you redeem the coupon and HOW is it applied. If you are told that it is just like cash on your next purchase, this is not correct. Ask for the manager, or ask to see their written policy, it is supposed to be posted in the store.
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June 2023 by Evelyn T
Sat-Sun lunch break 1:30-2p
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April 2023 by Cheryl Alander
I don’t know if they are just overwhelmed with too many people or what. They don’t call you if they can’t refill a prescription, they have no automatic service to text you if there is a problem. So you are forced to go in (because they don’t answer the phone) and wait forever to get to the front of the line, either inside or drive thru. Only to be told they don’t have it and don’t know when it will be in stock. I only come here when I have to and I ALWAYS dread it. I normally fill at Walmart and rarely have issues. Walmart will text me when a Rx is ready, or to tell me what time it will be ready and tell me the price, and if for some reason they can’t fill it, they CALL me to tell me (before I go get it) and help me place it at another pharmacy. Walgreens NEVER ever does that. Not until I show up, wait 30 minutes to get assistance and get the news. It’s beyond frustrating.
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April 2023 by Google user
I don’t know if they are just overwhelmed with too many people or what. They don’t call you if they can’t refill a prescription, they have no automatic service to text you if there is a problem. So you are forced to go in (because they don’t answer the phone) and wait forever to get to the front of the line, either inside or drive thru. Only to be told they don’t have it and don’t know when it will be in stock. I only come here when I have to and I ALWAYS dread it. I normally fill at Walmart and rarely have issues. Walmart will text me when a Rx is ready, or to tell me what time it will be ready and tell me the price, and if for some reason they can’t fill it, they CALL me to tell me (before I go get it) and help me place it at another pharmacy. Walgreens NEVER ever does that. Not until I show up, wait 30 minutes to get assistance and get the news. It’s beyond frustrating.
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March 2023 by Tim L.
Worst customer service I have ever experienced in a retail store. Tried to transfer a prescription to this location nearer to my house. First they wouldn't give me Good Rx discount then the Pharmacist called in the store Mgr. Total Bitch. Wouldn't give me the ADVERTISED discount and made me show ID and pay tax which is why I have a prescription in the first place. Wouldn't budge even when I explained the situation to this stone face idiot. DO NOT PATRONIZE THIS STORE.And that was before Walgreens decided not to honor women's rights in red states. I am going to another pharmacy.
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March 2023 by Jo S.
Always sold out of stuff. The old asian woman that's a cashier is rude af nobody told you to work a job you hate. Idgaf if you're an elder respect me I respect you. she acted as if I was a bother to check out. This location is always sold out and don't get me started on the slow pharmacy line. Not a great store. Do better.
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December 2022 by Miss P.
This Walgreens has gone down so much. It is terrible! The parking lot is so dirty, the inside is so bad, looks old. The pharmacy technicians are terrible they have a bad attitude and they are not trained properly. It seems like everyone at this store has an attitude problem. The manager of the store needs to step up and make changes, otherwise this place is going downhill fast!!!!!!!!
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November 2022 by Shannon R.
Armando is the best cashier! He is so kind and the nicest I have seen at this location.
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September 2022 by Ehdeen J.
Guys, it has gotten to the point where my Fitbit heart rate actually spikes when I have to deal with this place. I have a prescription that can't be place on auto-refill, meaning I have to call every time. This can take up to 45 minutes on hold. Other times, I've had them fill one prescription and then not the other one that I requested so I get to take more fun trips to pick up my meds. Once, they partially filled it without checking with my insurance so I ended up paying about $150 out of pocket for the remainder. Today, I'm writing this after calling the pharmacy 4 times and the call disconnecting 4 times. On one of those, I heard the handset lift up and click down. GET IT TOGETHER, WALGREENS.
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March 2022 by Patrick M.
Pharmacy service has gone down. You should train the pharmacy workers not to lie! Don't tell me it's going to take a few minutes to fill my prescription then when I come back an hour later it still isn't ready! Then you tell me a few minutes again and I'm waiting another half hour, STOP LYING! Looking for a new pharmacy.
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February 2022 by Julie G.
I was kinda surprised by how run down this Walgreen's was. The parking lot area was dirty and the inside of the store felt older. This one hasn't kept up with the others.
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November 2021 by Amber H.
Every time I go to this location I always find the same employees working. I sometimes wonder if they work there every single day. I definitely do not go to this Walgreens often so I'm not sure exactly how often they work but every time I am there they are always there and I feel like they are a godsend. They are so helpful and so kind. I wish I can't remember their name and I would say it in this review. But all I know is they always are at this Walgreens location between 3 PM and 6 PM. I go on different days because it is not too far away from my house and I usually stop by on my way from work. But all I can say is these employees are absolutely awesome! They are always so talkative and so kind to me. I cannot believe I cannot remember their name. That sucks! But shout out to you guys. You guys are The reason the store continues to run. You do such an amazing job and I just want to give you the credit you deserve for being awesome! You always help me find all of the things I need and every time I come in to this location it is after I get off work so I know I always do not have the proper energy and I'm probably kind a lazy looking for things. So I always just ask you where the items are instead of looking for them. You never complain and you never gave me a hard time. You always stop whatever you are doing and walk me directly to the items I am looking for. That type of attention to detail is very rare and I truly appreciate everything that you do. I love buying the little Covid mask that they have at this location to. They are super small and very hard to fine but this location always seems to have them
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November 2021 by Terry C.
Zero Stars!! Older asian man named Minh working at the register today was absolutely horrible. Gave me so much attitude and raise his voice as if he was arguing with me when I did completely nothing to him. Never have I ever had that type of customer service at any Walgreens. This man definitely needs to be fired!! Never would I step foot back into this Walgreens to makes purchases or refill prescriptions.
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November 2021 by William D.
0 stars. Cashier named Minh raised his voice at me and gave me attitude. Never received service this horrible at a Walgreens before. He refused to ring up my purchase. I hope he's not a manager because he cannot do his job properly. What kind of employee stares you down like he wants to murder you and is already angry before you walk up to checkout.