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February 2024 by Kat L.
Walgreens Pharmacy staffs has no customer service. They work slowly at their own pace. There was only two people in line including myself. The technician helped the customer before me. The customer went to his car to get this ID/payment while she went in the back to retrieve his prescription. He came back in line and she was still searching. I was there the whole time. No service was provided to me. She finally called him up to gave him his medication. I was next. She asked for verification from me, told me only one medication was ready which was ordered 5 days ago. She just said you have to wait 20-30 minutes. I told her I was there for today's order which should have been ready 3 hours ago. She ignored me and took a called. She finished the called and asked me what is my question. I said what do you mean what is my questions. I told you it should be ready 3 hours ago. The pharmacist handed her my prescription. I said to her you practically ignored me. I stated how she served the previous customer and how she service me and answering the phone. Completely rude. No apology what's so whatever. By this time the there was 4 people in the pickup line. This will be my last time picking up this location. They don't care about you waiting for your medication to be filled. They don't prioritize. They only work base on the que no sense of urgency. They once told me, you are not the only one that needs your medication filled. Don't come to this location.
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January 2024 by Tav G.
When they say it's 24/7 , not true I waited at the window to pickup for 25 minutes , and still no one to be seen......
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January 2024 by Jacinda C.
It's a pro that this is a 24/7 pharmacy. The staff are also nice. The main downfall was the inaccurate wait time. As a healthcare worker, I completely empathize with long wait times, and I was more than happy to circle back around when my medications were ready. However, I was told my medication would be ready in an hour, so I returned an hour later to wait in the drive thru line. After waiting in line for another hour, I was told that only one of my items were ready, and if I wanted to wait another hour the rest mighhht be ready. I left, but it would've been better if they had set up expectations from the beginning so that I didn't have to waste 2 hours waiting just to leave empty handed.
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January 2024 by Marielle V.
First experience with the pharmacy . Long line , very slow, only one lane open, once I was at the window, 3 staff floated around but never approached the window to help. There were about 6 cars behind me as well. Once they did provide service they were polite and the pharmacist was friendly.
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January 2024 by Meech V.
Pharmacy is the worst by far.... Recommend elsewhere otherwise your going to give up time out your day just to pick up meds...
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January 2024 by Candace M.
Urgh. I am so frustrated with this place this week. I feel like part of it is they are understaffed, but they definitely need to help people more. I have 2 kids (almost 3 and 19 months). On Monday (New Years Day) I took my 19 month old to Urgent care because he's been sick. He was prescribed 2 prescriptions. We got out of urgent care around 4 PM and I immediately called Walgreens to make sure they got the prescription and that they had my insurance information (I usually get my prescriptions filled at CVS but they were closed). They told me that the prescriptions were put on hold because they did need updated insurance information and that I could only do that by logging on and registering online or walking into the store. So I took my baby and I went into the store and gave them the insurance information at 4:30 PM. I was told that the prescription would be ready after 6 PM. So I took my baby home. Got them ready for dinner in bed. And headed back to the pharmacy at 8:00 PM. After waiting in a very long line for the drive-thru... I arrived at the window at 8:40 PM. I was told that one of his prescriptions was ready but the other one would be 1 & 1/2 hours more . I told them I came in at 4:30 and I was told they were going to be ready at 6 PM and he is sick and needs his medicine. The lady working, the counter was understanding and rushed the other prescription. But then I had to wait for the pharmacist which took another 20 minutes to go over it with me. Even though urgent care already did... OK I get it....I let it go. It was New Year's Day. They were busy. They were 10 people deep inside the store and outside the store. Now, two days later.... I had to take my almost 3-year-old to Sutter walk-in clinic because she has a double ear infection. She was prescribed antibiotic and because CVS closed at 7 PM. I had to have it sent to Walgreens again. I left the Sutter Walk-in Clinic at 6:45 PM. I immediately called Walgreens and made sure that they knew that the same insurance applied to her as it did to my son. They said that it did and they told me that it would be ready after 8 PM. She was crying and very uncomfortable so I asked if it could be done sooner and he told me 7:30 PM. I go and get in the drive-through line because now I have two sick kids in the truck with me and I'm by myself. There's six cars in the drive-through line. I wait from 7:30 PM until 8:39 PM in the drive-through line. I get up to the window and I am told that the prescription is not ready. It will be another half an hour. I told her (same woman) that again I had already called and been promised 7:30 PM and it's already an hour after that and she said I'm sorry it'll still going to be a half an hour. She was not willing to help me this time. So I drove around the building and got back in the line. It took me 50 minutes to get back to the window. They still had not filled it yet. But this time there was a new one lady at the window and she went and had it filled. I did not get out of the window until 9:45 PM. Got my babies home at 10 PM to put them to bed. To say that I am frustrated with that place is an understatement. And I will do everything in my power to never have to use them again. I think it's a mixture of being understaffed and not caring. Or just saying whatever to get people out or off the phone. I realize they probably have a ton of prescriptions that they're filling but most pharmacies I've dealt with in the last 25 years put urgent care and hospital prescriptions at the front of the line, cause obviously those people are very sick and coming from the hospital or clinic to pick up their meds... especially after regular business hours.
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January 2024 by Bill R.
Walgreens' highly publicized vaccination program is a joke. They need the infrastructure to fill a prescription without a headache (i.e., too few stores with extended hours, too few pharmacists, and too few staff). I've gotten several vaccinations through Walgreens but at a cost. The system to sign-up and make an appointment is easy enough (although if you change it, they make you start from the very beginning--very annoying), but at the store, expect long waits, expect them to ask you to fill out and answer the same questions you already answered online, and expect hurdles (such as different manufacturers when trying to get a second or third dose and boosters). More than once, I've booked an appointment at a less busy Walgreens on Mack Rd, only to be redirected (after wasting 30-45 minutes) to this Walgreens where the wait is even longer and frustration greater. Please get your act together, Walgreens. You're disappointing everyone.
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January 2024 by Mohammad Arif Mayar
Stupid customer service
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December 2023 by Jugnoo S.
It has a good Pharmacy and a nice staff. The managers and Staff both are very caring and helpful.
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October 2023 by Christina L.
This is a 24/7 pharmacy. All that means is it takes them 1-2 days to fille your prescription even for an urgent situation. Literally, the WORSE pharmacy in the area. They offer no empathy, no explanation, and no apology. The wait time to pick up your prescription is at least one hour in store or drive through. It takes them forever to transfer your prescription to another pharmacy too. They failed us miserably twice. My family and I will never use this terribly understaffed pharmacy for any medication or shop there. People should really boycott this pharmacy if you care about your medication.
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September 2023 by Shelby G.
Open 24 hours a day, easy to find things, staff helpful and friendly. Often there are sales plus a discount /rewards system, coupons.Never used the pharmacy but seems ok, plus has a drive up / through window. Usually can find whatever I need from cosmetics, candy, cards, hygiene care, holiday items, photo department, food and beverages, possibly alcohol, toys, some outdoor and pet items.
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September 2023 by Hoai Nguyen
Walgreens Photo is your one-stop destination for capturing and preserving cherished memories. With a wide range of customizable photo products, from prints to photo books, we help you turn your favorite moments into lasting keepsakes with convenience and quality you can trust.
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August 2023 by Erica T.
This walgreens takes forever to fill a prescription. 2 days is the average wait time to get even the most urgent prescriptions filled. Even then, you will have to wait in an hour long line if you don't want to get out of your car. It's really bad. Get them filled somewhere else if you can. Otherwise, the store is your average walgreens just like any of the rest of them.
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August 2023 by Jhon Smith
Went to the pharmacy and the people there are terrible. They are wrong people for the position
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July 2023 by Susan G.
The pharmacy can be very frustrating at times. There is quite a bit of wasted time and effort between the customer, pharmacy, MD office and insurance provider to get things right. Today was a new low. The pharmacy didn't fill my prescription because the COPAY was high! Never mind that they could have seen that I picked up and paid for this medicine twice before at this price. I received a message through their system that I needed to call the pharmacy. When I did and got their call center, I was told I was seeing an interim message on the app that hadn't been updated. No worries. The prescription was in progress. Fast forward to today where I received a text saying two prescriptions were ready, but when I signed in from my text nothing was ready. This lead to another call and the discovery above. I understand that people reject meds due to copays when they come to pick them up, but if you are going to streamline your work by holding back on filling prescriptions with high copays you need to fix your communication ASAP.