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February 2024 by Phyllis W.
Pharmacy service- I went inside to pick up a RX and to speak with the pharmacist. There were four people in line ahead of me and no one standing at the counter. After about 3 minutes an employee called up a customer, he then had to fill out some paperwork. He was later told to have a seat and the employee went about doing something but not once did she look up to see that there was a long line. As I said four people in front of me and then 3 behind, not once did anyone leave with their RX in 15 minute that I stood in line. I left, as I was driving out I noticed that the drive thru only had two cars, so I took my chance, wrong move. It was 25 minutes before i was able to get service. It's really sad, there is no sense of urgency, people come there for meds because they are sick. Not a fan of the pharmacy, however, I've had great service in the photo department.
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February 2024 by Raymond H.
Customer service in Pharmacy department was so slow that some customers in line couldn't wait, and took off. All workers there seemed do not care.
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February 2024 by Victoria T.
I did an online order for photos and opted for free store pick up. I went to go pick up the photos and realized they did not fulfill the order of 10 photos. I got 8 photos along with 2 blank/white photos. I was able to chat with a representative online who was no help and told me I would have to go back to the store since they do not have access to these orders to reprint. A week later, I'm able to visit a store. I go to the counter photo and explain the situation. The lady tells me I need to reorder the two missing photos online. Why would I pay for something they messed up on? There is no way to see what photos are in what order # when I go into my account so there is no way for me to remember or see what photos are missing. Bad customer service all around.
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February 2024 by Kat L.
Walgreens Pharmacy staffs has no customer service. They work slowly at their own pace. There was only two people in line including myself. The technician helped the customer before me. The customer went to his car to get this ID/payment while she went in the back to retrieve his prescription. He came back in line and she was still searching. I was there the whole time. No service was provided to me. She finally called him up to gave him his medication. I was next. She asked for verification from me, told me only one medication was ready which was ordered 5 days ago. She just said you have to wait 20-30 minutes. I told her I was there for today's order which should have been ready 3 hours ago. She ignored me and took a called. She finished the called and asked me what is my question. I said what do you mean what is my questions. I told you it should be ready 3 hours ago. The pharmacist handed her my prescription. I said to her you practically ignored me. I stated how she served the previous customer and how she service me and answering the phone. Completely rude. No apology what's so whatever. By this time the there was 4 people in the pickup line. This will be my last time picking up this location. They don't care about you waiting for your medication to be filled. They don't prioritize. They only work base on the que no sense of urgency. They once told me, you are not the only one that needs your medication filled. Don't come to this location.
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January 2024 by Tav G.
When they say it's 24/7 , not true I waited at the window to pickup for 25 minutes , and still no one to be seen......
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January 2024 by Jacinda C.
It's a pro that this is a 24/7 pharmacy. The staff are also nice. The main downfall was the inaccurate wait time. As a healthcare worker, I completely empathize with long wait times, and I was more than happy to circle back around when my medications were ready. However, I was told my medication would be ready in an hour, so I returned an hour later to wait in the drive thru line. After waiting in line for another hour, I was told that only one of my items were ready, and if I wanted to wait another hour the rest mighhht be ready. I left, but it would've been better if they had set up expectations from the beginning so that I didn't have to waste 2 hours waiting just to leave empty handed.
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January 2024 by Marielle V.
First experience with the pharmacy . Long line , very slow, only one lane open, once I was at the window, 3 staff floated around but never approached the window to help. There were about 6 cars behind me as well. Once they did provide service they were polite and the pharmacist was friendly.
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January 2024 by Komal K. Singh
Pathetic customer service. Too much wait time in drive thru. Waited for one and half hours to get the medication. Not going back to this Pharmacy again in the near future.
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January 2024 by Michael W.
Walgreens is almost everywhere not too long ago. But they still have many stores after they closed a lot of stores in recent years. This one in Elk Grove/Laguna Creek is one of the oldest Walgreens in the Sacramento area.This is one of the very few 24 hours Walgreens in the Sacramento area. I am glad it is only a three minutes drive from my home.The store is nice and clean. Items selling at Walgreens are above the average price except those on promotion. But the promotional items are out of stock often!The pharmacy in this store always has a long waiting time. They have a lot of people waiting in front of the pharmacy counter most of the time.The checkout counter is slower than most of the stores. I have waited many times for more than 15 minutes with only 3-4 customers in front of me.The parking lot at this Walgreens is busy. I can't find a parking a few times. The drive-thru pharmacy window is overloaded many times. I can’t even get into the parking lot many times because the line at the pharmacy drive-thru is longer than their driveway and blocks the parking lot entrance!
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January 2024 by Vanessa Godfrey
Not sure how this Walgreens manages to be so consistent with horrible service! At this point they need a round of applause! ??
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January 2024 by Meech V.
Pharmacy is the worst by far.... Recommend elsewhere otherwise your going to give up time out your day just to pick up meds...
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January 2024 by Candace M.
Urgh. I am so frustrated with this place this week. I feel like part of it is they are understaffed, but they definitely need to help people more. I have 2 kids (almost 3 and 19 months). On Monday (New Years Day) I took my 19 month old to Urgent care because he's been sick. He was prescribed 2 prescriptions. We got out of urgent care around 4 PM and I immediately called Walgreens to make sure they got the prescription and that they had my insurance information (I usually get my prescriptions filled at CVS but they were closed). They told me that the prescriptions were put on hold because they did need updated insurance information and that I could only do that by logging on and registering online or walking into the store. So I took my baby and I went into the store and gave them the insurance information at 4:30 PM. I was told that the prescription would be ready after 6 PM. So I took my baby home. Got them ready for dinner in bed. And headed back to the pharmacy at 8:00 PM. After waiting in a very long line for the drive-thru... I arrived at the window at 8:40 PM. I was told that one of his prescriptions was ready but the other one would be 1 & 1/2 hours more . I told them I came in at 4:30 and I was told they were going to be ready at 6 PM and he is sick and needs his medicine. The lady working, the counter was understanding and rushed the other prescription. But then I had to wait for the pharmacist which took another 20 minutes to go over it with me. Even though urgent care already did... OK I get it....I let it go. It was New Year's Day. They were busy. They were 10 people deep inside the store and outside the store. Now, two days later.... I had to take my almost 3-year-old to Sutter walk-in clinic because she has a double ear infection. She was prescribed antibiotic and because CVS closed at 7 PM. I had to have it sent to Walgreens again. I left the Sutter Walk-in Clinic at 6:45 PM. I immediately called Walgreens and made sure that they knew that the same insurance applied to her as it did to my son. They said that it did and they told me that it would be ready after 8 PM. She was crying and very uncomfortable so I asked if it could be done sooner and he told me 7:30 PM. I go and get in the drive-through line because now I have two sick kids in the truck with me and I'm by myself. There's six cars in the drive-through line. I wait from 7:30 PM until 8:39 PM in the drive-through line. I get up to the window and I am told that the prescription is not ready. It will be another half an hour. I told her (same woman) that again I had already called and been promised 7:30 PM and it's already an hour after that and she said I'm sorry it'll still going to be a half an hour. She was not willing to help me this time. So I drove around the building and got back in the line. It took me 50 minutes to get back to the window. They still had not filled it yet. But this time there was a new one lady at the window and she went and had it filled. I did not get out of the window until 9:45 PM. Got my babies home at 10 PM to put them to bed. To say that I am frustrated with that place is an understatement. And I will do everything in my power to never have to use them again. I think it's a mixture of being understaffed and not caring. Or just saying whatever to get people out or off the phone. I realize they probably have a ton of prescriptions that they're filling but most pharmacies I've dealt with in the last 25 years put urgent care and hospital prescriptions at the front of the line, cause obviously those people are very sick and coming from the hospital or clinic to pick up their meds... especially after regular business hours.
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January 2024 by Bill R.
Walgreens' highly publicized vaccination program is a joke. They need the infrastructure to fill a prescription without a headache (i.e., too few stores with extended hours, too few pharmacists, and too few staff). I've gotten several vaccinations through Walgreens but at a cost. The system to sign-up and make an appointment is easy enough (although if you change it, they make you start from the very beginning--very annoying), but at the store, expect long waits, expect them to ask you to fill out and answer the same questions you already answered online, and expect hurdles (such as different manufacturers when trying to get a second or third dose and boosters). More than once, I've booked an appointment at a less busy Walgreens on Mack Rd, only to be redirected (after wasting 30-45 minutes) to this Walgreens where the wait is even longer and frustration greater. Please get your act together, Walgreens. You're disappointing everyone.
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December 2023 by Jugnoo S.
It has a good Pharmacy and a nice staff. The managers and Staff both are very caring and helpful.
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December 2023 by Saman Ijaz
I am so glad that this Walgreens pharmacy is open 24 hours it’s very convenience. The other day I had to go midnight to get the babies formula for my baby I really appreciate that they have that formula what I was looking for, excellent service.