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April 2024 by Nicole C.
I usually get great service in here from the guy that's there often and the other employees, then again I'm very sweet to them. Retail is hard dealing with a bunch of shi+ customers on a regular basis, especially at Bay st, I know I worked at another retail store there recently. I always loved Express since the late 90s, sad the 2 locations in San Francisco closed and Stonestown is too far. I love their jeans, total hidden gems that fit like a glove, hello great regular sales and Express cash
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November 2023 by Black S.
Great selection of styles for fun or office. Overpriced at times for the quality, but they do often have great sales.
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October 2023 by Liam G.
THEY REFUSED TO ACCEPT RETURNS Horrendous customer service. I came at 1pm on a Sunday to return purchases, and even though I could see people in the store and the hours online said they were open, I called the store and they refused to let me in to return anything. Now I'm stuck with $120 of clothes that I already initiated a return for, but they won't let me physically return.
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July 2023 by Sydney Lester
Service was nice and the store has a lot of great choices.
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April 2023 by Abraham Lopez ortiz
Was there before my cash express expired before the end of the month, so I got some underwear for free in a discount offer.
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January 2023 by Antoine Rufus
The staff here are absolutely amazing! I had a very important event to attend to and at the time was pretty short on money the staff not only assisted me in finding a stylish outfit to attend this event but also helped me save some cash. Management was kind, courteous, and respectful yet managed to exemplify a high level of professionalism throughout the encounter. I would definitely recommend that anyone looking to find a fashionable look with great service come to this location.
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December 2022 by Stephanie P.
I rarely shop at Express but occasionally when I'm at Bay Street, I swing by this location. The past 5 years I've lived in Emeryville, I encounter a middle-age lady that works here who reminds me why I don't shop at this store. She's super rude.
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October 2022 by Elijah Hope
The experience was great had a lot of products on sale sells people were very nice keep up the great work and the location was easy to find with a lot of parking.
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December 2021 by Patricia Mbah
Worst place ever my bad experience with them especially Emilyvill manager name LiLi so hardless the customer service very poor
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October 2021 by pamela daniels
Customer service was good everyone was polite one of my favorite stores
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August 2021 by A Pitman
one register on a Saturday afternoon is not the right way how to manage the business. Just saying. This is why people are ordering online more these days.
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July 2021 by Katie E.
Came here with my boyfriend to shop for clothes. He liked the men's selection much more than I liked the women's, I didn't find much that appealed to me. The price tags are all high yet somehow each time we've made a purchase the total has come out to be much lower than expected. Better signage or labelling would help, I didn't even know the jeans I picked out were individually discounted! The staff was friendly and professional each visit, we were very impressed. Had a nice shopping experience with plenty of dressing rooms and no wait time on a late Saturday afternoon. I wish they had more basics like Uniqlo but I was able to find a couple of comfy high waisted jeans I liked.
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April 2021 by Ivan Rozenblad
OMG just went to Express to complete a return on four pairs of suit pants my Mom bought for me. The manager needed to be called and said “sorry sir there’s nothing we can do” with me having an original purchase receipt dated 03/01/2021. The manager was a brown skinned lady with curly hair very rude and short with me like she had major attitude. I was trying to purchase a new suit for a funeral, if they only knew. If you do need to go to express I’d recommend another one just due to the fact that their customer service being horrible. Never again.
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February 2021 by Henry Barragan III
one register on a Saturday afternoon is not the right way how to manage the business. Just saying. This is why people are ordering online more these days.
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July 2020 by Alicia M.
I shouldn't even give this a star but I have too. The worse customer service I got from a specific worker named Lily I believe she's a assistant manager or Lead sales. I worked in customer service for 4 years and never treated my customers or fellow workers (co-workers) with such disrespect. She's lazy and walks around the store tell others to do jobs while she makes personal phone calls. If she is not corrected, I will take this matter to corporate. I didn't have any other issues with the any other worker besides her. This is not the first time I've shopped there and always on her phone.