Lush Cosmetics Bay Street is known for its fresh, handmade, cruelty-free, and vegetarian products. Customers consistently praise the staff for being very helpful, kind, knowledgeable, and friendly. Many note that employees take the time to guide shoppers, offer fantastic suggestions, and provide demonstrations, making the experience supportive and welcoming. Shoppers often feel heard, respected, and part of the Lush community, leaving the store feeling uplifted and seen. The store offers a wide range of fun and fabulous items, from the iconic bath bomb to shower jellies, with lots of seasonal product turnover. Reviews highlight specific products like the hydrating and great-smelling Bongo shower jelly. The helpful and patient service is especially appreciated by those who find the unique products intimidating, as staff expertly explain how items work. This location provides an amazing and ethical shopping experience, making it a worthwhile stop.
Erin was such a joy to interact with. I told her about my skin condition and she recommended a few products to me. I always receive great service at Lush, but Erin was exceptional. You can tell that she really cares about her work/customers.
October 2025
I love this store! They have so many fun products and amazing scents!
The team is also amazing and go above and beyond!
July 2025
I always have a good experience at the Bay Street Lush. Staff are very helpful, kind, and knowledgeable - able to help guide you if you're unsure. Lots of seasonal product turnover means it's definitely worth a stop if you're at the mall.
