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March 2024 by Sylvia Johnson
One can find some very reasonable prices in the Nordstrom Rack, and great clearance sales.
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February 2024 by Marie Freeman
I used to really enjoy shopping here a couple of years ago, but whoever is in charge of hiring since then isn’t hiring at Nordstrom’s[rack] “high quality customer service” standard. I was trying to shop here last week and a couple of young employees were conversing with each other from a distance very loudly. While I was looking at clothing and headed in the direction of one of them who was restocking - she starts walking towards her coworker who is somewhere behind me and as we go between two racks at the same time she aggressively pushes past me. I thought she would be courteous and let me pass first, but nope - she just rams right into me and doesn’t say sorry or excuse me. Just talking casually to her coworker as if I didn’t exist. It was really rude and unprofessional. Some serious training needs to happen at this location. I don’t plan to go back any time soon and if this location comes up in topic with coworkers/friends/family I will be sharing this awful experience and recommend they shop elsewhere.
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February 2024 by Hannah Jay
Buyer beware! I was unable to return a pair of shoes despite having the receipt, because apparently someone had managed to switch the shoes with a similar looking pair. So basically this shop sold me some dollar store shoes that are already falling apart for about $50!The nail in the coffin was the snooty attitude of the cashier. I’ve been a longtime customer and will never return because this location first scammed me, then turned around and treated me like I was the scammer. It is infuriating and I am going to make sure everybody knows that this place is dishonest .
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January 2024 by Gabriela Jaramillo (Moonchild)
About the importance of having an accommodating team, thank you ladies (Jocelyn & Yolanda) for being quick and courteous in your service. Great team work!
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January 2024 by Daniel Livesey
Be ready to be treated like a criminal while the real criminals just walk in take what they want and walk out
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December 2023 by Lisa Christine
I'm not saying every employee gives bad customer service but everytime i have gone in there it's pretty bad. I stopped going there before covid and recently had to go due to convenience.... the same service unfortunately.
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December 2023 by Tyler Livingston
This store routinely calls the police and invites them to loiter around the area in large numbers, sometimes for hours. I live next to the store and constantly see police in front of Nordstrom Rack and the surrounding shopping center. They don't arrest anyone or respond to any problem necessarily but just descend on the neighborhood, over-patrol the parking lots, and snoop around to intimidate people minding their business. Today, a cop even entered my apartment building in numerous places to poke around for no reason. She then called her friends over to approach me because I dared to watch her from the sidewalk. They were not investigating anything and simply drove off after a while. The extreme police presence and lack of privacy in the neighborhood as a result of Nordstrom Rack constantly calling the cops are very frustrating.
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December 2023 by T S
Very rude and unhelpful the manager that I spoke with it tall with curly hair she wasn’t helpful or understanding even the Nordstrom Rack phone representative couldn’t believe that she wouldn’t even try to help under the circumstances “ the phone representative literally said “ O my God!”. I even brought proof plus I’m here 1hr and 40 minutes from my home because we don’t have one close by and she could care less. My start rating is 0. Her lack of service doesn’t represent their company well.
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December 2023 by E. M.
This is the third time I have visited this location and left empty handed (this NEVER used to happen, so something is going on). The service is friendly enough, and I understand that the shoplifting craze has required them to tighten up the security. But I've never actually seen any of that sort of behavior, there (like one often witnesses in the shops downtown; Walgreens, Ross, even Target have become scenes of increasingly brazen thievery, and when confronted the crooks often respond with a self-righteous arrogance that is as confounding as it is unnerving). I have personally witnessed more physical altercations between thieves and store security than I can count. But as I said, I have never witnessed anything close to this sort of thing here, so it's a bit more frustrating when one is accosted on the way into the dressing room and all but patted down, relieved of the few non-clothing items I was carrying (nothing of any great value - a cheap little MK crossbody and a pair of very reasonably priced Prada shades that yes, I probably would have walked in with just as a matter of convenience). They both had security tags and I wasn't carrying anything large enough to conceal the purse in, but apparently they overestimated my cunning because, when I came out, I was told that the items would be held at the register (instead of the cubby where she had intimated they'd be). I'm not being overly sensitive, I'm just irritated because I ended up forgetting about them (out if sight, out of mind) and when I called the next morning the person I spoke with was about as unhelpful as possible. It's not even the first inconvenience I have experienced at this location; I purchased a shower curtain a few months ago and when I got home the security tag was still on. But the real kicker is that when I brought it back, they COULDN'T EVEN GET THE THING OFF! They refunded my money, of course, but after this last annoyance I'm left with a bad taste in my mouth. It's too bad; they used to be one of my favorite places to shop. That's just too much wasted time, tho, especially this close to Christmas.
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October 2023 by Patrice Manager
I’ve shopped at alot of Racks and this one was really nice, the customer service was SUPERB…a wide variety to choose from
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October 2023 by Syed Nusrat Shah
Great ? place for your lovely pet. The staff is Awesome ?. Thanks
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September 2023 by Theone Andonly1
Quick trip for one item. The store is convenient, and I visit to help keep it in the area, which needs a discount store. The prices are not unreasonable and the store is clean and inviting. Check it out.
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August 2023 by Grace T.
My recent visit to Nordstrom Rack in Emeryville was an absolute nightmare, and I can't find a single positive thing to say about the experience. From start to finish, everything seemed to go wrong, leaving me frustrated and disappointed.First and foremost, the store's organization was an absolute disaster. It felt like a chaotic jumble of racks and piles of clothing, making it nearly impossible to navigate and find anything of interest. The lack of clear sections or signs only added to the confusion, and I spent way too much time aimlessly searching for items that should have been easily accessible.As if the disorganized layout wasn't bad enough, the staff's lack of helpfulness took the frustration to a whole new level. It was as if they were on a mission to avoid customer interaction at all costs. Not a single staff member offered assistance or even acknowledged my presence during the entire visit. It's as if customer service was an alien concept to them.
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August 2023 by Suzie N
I pick up my online orders and have not had a problem. Staff is very friendly and attentive.
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August 2023 by youth uprise
Cool place to buy stuff for my kiddo's! The selection is daily. Maybe I had gone on a BAD DAY LOOKIN FOR SUMMER DRESSES. BESIDES THE EVENING EVENT DRESSES.??
