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February 2024 by Turqoise Illinois
I walked away from here totally satisfied. The young lady who helped me pick out a concealer made my day.
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February 2024 by Margot
Employees here are nice and professional, but the store almost never has anywhere near the amount of product it should! SO many testers missing, whole sections of products not in stock while the store itself is packed. I went to buy Fenty lipglosses, and they didn't have half of them in stock, while other stores I've been to do. Really feels like the fault of Sephora Corporate for not allocating product to this store despite it being a popular location.
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February 2024 by Wenqi Luo
Everything is out of stock. They asked me to pay FULL price for a completely BROKEN package and told me that’s good deal??? Completely lost their mind… any common sense…
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January 2024 by Deja Johnson
I had an amazing customer service experience with autry you were so sweet and so accommodating I had got everything I needed a more. My samples were catered to me as well. I can’t stress again how amazing the customer service was and how welcomed I felt this is my favorite location to shop at because of you. Thanks so much for going above and beyond.
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January 2024 by Max Iguchi
Normal sephora and got a 5 dollar dicount.
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January 2024 by Viet Le
Very helpful staff, willing to listen
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December 2023 by Amanda
I come to this store because the smaller ones (typically inside khols) do not carry the facial products I use. This sephora will always have what I need.
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October 2023 by Bernadette R.
This review is solely for staff member, Andrea. She was extremely helpful in my search for the perfect, my lips but better lipstick. I was walking around the store swatching multiple lipsticks to try and match my beloved and discontinued Too Faced La Creme lipstick in Spice Spice Baby. I probably swatched about 15 lipsticks before she kindly asked if I needed help with anything. She was so thorough and motivated to help me find a true match. We went all over the store and probably swatched another 15 lipsticks until we found a damn near perfect match, MUF Rouge Artist Shine in 182 Jolly Blush. I just wanted to give her credit and show some appreciation! Thank you, Andrea!
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October 2023 by Abhilasha A.
I visited this store to purchase makeup for the very first time in my life. Max was incredibly helpful as I tried to get a hang of the plethora of products and brands, and made recommendations for each. He listened patiently to all my requirements and answered all of my makeup newbie questions with clarity. He even added the items that we decided on to my online shopping list so I would have it handy when I got home. Overall, I had a far less overwhelming experience shopping for makeup than I would have otherwise. Super grateful for all your help, Max!!
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September 2023 by Al S.
Store was messy & a lot of the product was out of stock. They were out of the birthday gifts too. The staff was friendly and helpful though, so points for that. Overall one of the yuckiest Sephoras I've visited.
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August 2023 by Amirah Farr
Shout out to my girl Saxi! I had a couple of different things I needed and she was thorough, efficient, so kind and patient. she helped me find the PERFECT shade in the Rare beauty tinted moisturizer which is *chefs kiss”. Thanks so much Saxi! ?
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July 2023 by Irene C.
Worst Sephora ever. I called in to see if an item was in stock. The girl said she would hold it for me until end of the day. I drove 1 hour to get here. I have a skin condition that cannot stand water, nor sun nor sweat. It's super painful. It is all over my face, neck, chest, arms a body. I am in pain. I literally have to cover my face and body just to be outside . It took a lot just to drive here. I tried walking into this Sephora. They say it is closed. They say they have an emergency and have to close. There are still a ton of people in line. They said they are trying to get the people to leave. It is not an emergency if you are still letting people wait it line for 20 minutes to purchase something. I asked them I just need to pick something up. They said no. Pick it up tomorrow. The rudest staff I have ever encountered. 6 pm on July 31st. Never coming back here again.
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July 2023 by Allison Einbinder
First trip to this store Friday. It was so disgusting I will never go back. I saw 3 people opening real products…not samples…putting them directly on their face, back in the package, then back on the shelf. They walked out without buying anything. I pointed it out to the employee helping us. They said “oh they’re not supposed to do that”. So gross! So unhygienic!And we were specifically shopping for their “clean” lead free products. Employees guided us to certain brands. But none of the products in those sections were labeled “clean”. Uninformed, poorly trained employees.Will not be going back! ?
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July 2023 by Nicole Lau
this store is DISGUSTING. worst sephora i've been to. i have never reviewed a place before but i feel compelled and if i could give it -5 stars i would lol. samples and shelves were caked in dust, surfaces were NOT cleaned (streaked w makeup), nothing was stocked and the makeup testing cubby trash was literally overflowing onto the ground. the staff were nice but the store is in really, really bad shape. will not return :)
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April 2023 by D. M.
This Sephora location was a big disappointment today. Visited early in the day and it was fairly empty. There were lots of staff on the floor wandering around asking repeatedly if they could help with anything. But what they weren't doing was any cleaning. The trash cans in the fragrance and makeup remover sections were all full, which means they hadn't been emptied the night before. There was smeared product on the floor and on the shelves, which indicates they hadn't mopped or cleaned the shelves since the previous day(s). The state of the tester products on the shelves was pretty gross. A broken lipstick was smeared on a shelf and I reached in before realizing it, getting lipstick all over my hands and then all over the products in my shopping basket. Overall it was just a gross experience. Felt like I was in a dirty teen's bathroom full of neglect and broken makeup. When there are enough staff wandering around with not much to do, they should be tidying up the shelves and making sure testers are stocked and in the right places. This place needs better management.
