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October 2023 by D W
One of the worst cashier interactions I have ever encountered. Black male wearing a mickey mouse long sleeve yelled at me after he returned $5 instead of $15 in change and not even apologizing. I complained to the manager and then he yelled at me more. Horrible human was probably trying to steal the money hoping we wouldn’t notice and trying to cover up his crimes
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September 2023 by Just Di
I love this location, the selection is top tier. I got all of my vacation outfits from here. The selection was gorgeous even though we’re coming into the fall season where apparently everything has to be taupe. Definitely my go to Urban when I need to shop for special events
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August 2023 by Patrick Anderson
Urban Outfitters is one of those spots that are hit & miss with quirky fashion, gadgets, toys and some of the best cologne fragrances you can get for a nice price. The retail staff are always stellar and super insightful. I've been shopping for decades. 95% of my visits I've always had to buy something knowing I didnt really need it but ...that's why gifting was invented right? Rrrrright?????
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August 2023 by Grace T.
Urban Outfitters in Emeryville is a store with mixed impressions. On the positive side, the shop itself is quite spacious, offering a wide selection of trendy clothing, accessories, and home goods. The variety of styles and products available is definitely a plus, providing something for everyone's tastes.However, the shopping experience was hampered by some notable drawbacks. The service at this location seems to be on the slower side. Despite the ample staff present, assistance was hard to come by, and it took a while to get help or answers to questions. This lack of attentive service made the shopping process less enjoyable and efficient.Additionally, the store's overall organization and tidiness left much to be desired. It felt like the displays were somewhat chaotic, with items misplaced or scattered around. Finding what I was looking for proved to be a bit of a challenge due to the cluttered arrangement. A bit more attention to keeping the store organized and visually appealing would greatly enhance the shopping experience.
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June 2023 by N -
Very bad customer service. Associate orders the customer in an arrogant attitude. I had initially planned on purchasing some items, but their attitude was so off-putting that it completely killed my desire to do business with them.
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March 2023 by Steven Keller
I liked their selection better when they were at the Public Market location.
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November 2022 by Scott H.
Have some interesting stuff. But this is definitely not the place to come if you are on a budget. Here you pay for uniqueness.
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October 2022 by Miss K.
The store is closed... I did want to back there to buy a hat but oh well. It's a art studio there now which may be worth walking through.
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September 2022 by Virginia F.
The store isn't even there anymore it's been cleaned out and turned into a pop up art studio
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September 2022 by Dewayne H.
Only been open a weeks ago... went in to browse as I work on BayStreet, only person to say anything to me was the security guard. Is that because I'm black? Idk, everything isn't about race... but sure feels that way in there.... Maybe the employees whom work there are afraid of me? I got 1 smile as she was stocking next to me, maybe black men should be more Karen-like, I guess I am with a yelp review
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June 2022 by Lily B.
The guy who's always at cash is literally SO SWEET! He makes every experience at urban so fun and welcoming he's so professional & inviting! This store also has a great selection of sales & I just love shopping here, they always have everything in stock!
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January 2022 by Zach Dodd
Great selection of clothes. Very high prices though. Worth looking, just know prices are high.
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January 2022 by Rosmond P.
We finally made it to the store. Everything that is on spray on this place is nice and neat and organized. Also I like the area that this place is settled in because around the corner you can grab something to eat as well. Check out everything in the store because it is 40% off.
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December 2021 by Felicie M.
I came here today to return an online order. It was smooth sailings. The young man who processed my refund was welcoming & professional. The store itself was organized and clean. Urban Outfitters in the 1990s had a better selection of clothing, though. Oh, the urban renewal purchase that I made online was bunk. The representation online wasn't even first cousins to what was advertised online. Overall, I had a pleasant in-store experience and would return in the future.
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December 2021 by Charles Austin
Bad customer service. 7 people working there, yet no one would help us at the register or changing rooms. They all wanted to avoid customers and fold clothes. Experience took 20 minutes longer than it should have
