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July 2023 by Jill B.
Great brand, great ambience, shitty philosophy towards sizing. You'll stock XXS in store, but not XXL, and when you do, you hide them in the sale section? Way to make your customers feel at ease. Great brand, but I will never return to this particular store. If you're going to market yourself as exercise at a every size, put your money where your mouth is. If I wanted to feel like s**t, I'd shop at lululemon.
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May 2023 by Rachel K
I normally enjoy Athleta clothes but the stores are unpleasant. I know greetings are for loss prevention purposes but please take a softer approach with clients. I walked in on a quiet Tuesday morning and a staff member is shouting a greeting at me from across the store. I didn't respond because I don't like being shouted at hence - more shouting ensued and a tsk when I ignored them.Better to treat us like people and create a gentle shopping atmosphere. Also, drop the name on the outside of the dressing room- makes me feel like I'm six.
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October 2022 by Denise Thackery
FIVE STARS! The Best Guest Experience. Shout out to Alison and her team. So helpful, kind, knowledge, can't say enough. When you have a choice between competition, Lulu....Athleta is better choice. Please read Google reviews. My favorite store ?
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October 2022 by Barbara
Very accommodating and knowledgeable representatives; wonderful floor selection. Locations could be a bit more accessible and widespread. Athleta is tough to beat. Looking forward to swim season; this brand has classic styles.
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October 2022 by Kathy B.
This is a difficult review to write. Athleta has quality made clothes that are very over priced. That said; there were some items I was a bit interested in at the store in Encinitas. But- and this is a big but, the sales girls would NOT leave me alone to look. I had 3 of them tag teaming me asking me what my Athleta "status" was, telling me about their promotion, asking if I wanted to open a charge account. They made me so uncomfortable that I left the store. Next time, if there is one, I guess I will have to be very blunt and tell them to leave me alone!
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September 2022 by Katie L.
The service I received at the Athleta in Encinictas was beyond sensational. I don't love shopping for clothes and trying clothing on is one of my least favorite things to do. I've an upcoming event that I'm a little anxious about, but I needed to snag something quickly that met my needs and most importantly felt comfortable. As soon as Jess greeted me and began helping me, I immediately felt so much more comfortable. (I even ended up trying on a ton of items -- which, again, not my favorite thing to do -- until we found the best option. I even grabbed a few more items I am EXCITED to wear.) Jess was incredibly patient, kind, thoughtful and deliberative about helping me make selections and offering recommendations. She took into consideration the types of clothing I feel the most comfortable in and even came up with a creative solution I'd have never considered on my own that led me to find exactly the right outfit for the event. Jess knocked it out of the park! While I love the items I purchased, the level of service Jess provided was what really made the whole experience stand out. Thank you to Jess and the Encinitas Athleta team!
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July 2022 by Ursula O Connor
Great shop. Suits all ages with a wide variety of clothing. The sales people were fabulous. We had Kerr who was helpful but not pushy and she had a great eye for what suited. Another assistant called Julie, I think, with brown hair was, also very nice.
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May 2022 by Twynklstar V.
Terrible service. I literally through out thousands of dollars of items from here because of the severe and instant pilling on all their long sleeve tops, bad customer service (Sarah at MV) that was so horrific that I won't be seen in your brand. She is a DISGUSTING person and reeked of cigarettes and put her finger almost in my eye laughing when I tried to exchange a just received online purchase. She is not customer oriented and a gross depiction of your company. I will take my money elsewhere.
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April 2022 by Wendy Rees
Such cute clothes, with a very friendly and helpful staff!
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April 2022 by Gayle F.
I'm so glad this store open here in Encinitas. I love Athleta and the staff who work at this location are AMAZINGLY HELPFUL. The manager, Lindsay is always there for questions
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April 2022 by Kimberly R.
Excellent customer service. Helped me find a favorite style of a shirt. Handled a return quickly. Had several people who approached me during my last 2 trips and they were friendly and helpful.
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March 2022 by Kitty Moreno (Kitty)
Love this store and the service is always on point.
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March 2022 by Lisa B.
I just came back from Athleta in Encinitas and I am very disappointed. I went into the store and there was only one employee who was helping a customer. I waited like 10 minutes until the employee was available. I just wanted to ask about some pants and also had two tops to try on. When the customer left, another customer came into the store and went directly to the employee, who ignored me. Then another employee came to the register and helped another customer. I told the employees I have a question and I have been waiting for almost 15 minutes and the employee responded: I am helping a customer with a not nice tone of voice. The employee realized her tone of voice and with a soft voice she said: If you have a simple question I can help you. I left the store mad, their customer service is awful. Did they ignored because I am hispanic and the customers where not? I will never go back to Athleta and will keep going to Lulumemon and Vuori that have great customer service.
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January 2022 by Susan Schmitt
Very accommodating and knowledgeable representatives; wonderful floor selection. Locations could be a bit more accessible and widespread. Athleta is tough to beat. Looking forward to swim season; this brand has classic styles.
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September 2021 by Eric Smith
My wife lives in Athleta! and she got me some Athleta masks to wear when i fight the Covid... they are super lightweight and i notice they are my go-to. Went in the store, everyone is friendly and personable - like this store for helping me find gifts for my wife and contributing to her athleisure habit.
