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October 2023 by Laurel Weber
Dr. Ryan at Banfield Pet Hospital was the most gentle, kind and informative vet I've ever met. I wanted to have my old dog's eyes runny I checked but the doctor did a thorough examination and validated what I suspected regarding his back legs. He was weak ligaments and arthritis developing in his back legs. So, now I know for sure that I need to get him some ramps so he can get on and off the furniture safely and I will not allow him to run up and down our concrete stairs. As well, his eyes were fine. The running eye was from dryness and old age. I just need to use some saline to rinse his eyes ocasionally. He didn't try to prescribe expensive medications. My visit to Banfield was beyond my expectations.
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October 2023 by José Rebollo
Banfield has been our household name for almost a decade. From Santa Clarita, all the way to San Diego, we've always felt love from them. They have helped us plan the passing of our last two dogs and it couldn't have been any more easier and supportive for such devastating times. Their OWPs are a must for pups of all ages and well worth the price with all of the benefits they include, like unlimited office visits, mobile pet chat and 1 to 1 nutrition advise to name a few. Thanks Banfield for always be there for me and my animals ?
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September 2023 by Reggie S.
The worst vet ever. Will NEVER be returning to this clinic. All around bad experience in every way. My dog is the sweetest dog ever. He HATED every person here. And I can't blame him. As a result of their terrible care, he ended up getting pretty sick. We took him to Rei Tanaka at Santa Fe Animal Clinic. Such a night and day difference with the quality of service between Banfield and Santa Fe Clinic. If you care about your pets please DON'T take them to Banfield. Take them to Santa Fe Clinic instead
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August 2023 by Monica Barnes
Will never be coming back here. I brought my dog in for his routine dental cleaning. My dog is incredibly healthy with no issues, but after I picked him up, he could not even put weight on one of his front paws. I was not able to walk him for three weeks after this. I took him to another location a few days later, and they said that it was likely a muscle strain of some kind and prescribed an anti-inflammatory. When I called the Encinitas location to speak with someone about this, they tried to dismiss it as arthritis or other age related issues. I told them over and over that he did not come in with a limp of any sort, but now can barely walk. I asked for a refund on the anti-inflammatory medication and asked that any diagnostic testing or further medication related to this be compensated. After two weeks of trying to get a hold of the practice manager, I spoke with Cassandra, who told me that they would refund the prescription, but would no longer be compensating any further medication. She told me I would need to come in and have further diagnostic testing done, out of my pocket. She said that this was directly from the Director of the location and I asked to speak with this person. She told me “he will get to you when he can.” Very disappointed that this was not handled with more care and concern to address an injury that was so obviously caused during his stay at this clinic.
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August 2023 by Monica E.
Will never be coming back here. I brought my dog in for his routine dental cleaning. My dog is incredibly healthy with no issues, but after I picked him up, he could not even put weight on one of his front paws. I was not able to walk him for three weeks after this. I took him to another location a few days later, and they said that it was likely a muscle strain of some kind and prescribed an anti-inflammatory. When I called the Encinitas location to speak with someone about this, they tried to dismiss it as arthritis or other age related issues. I told them over and over that he did not come in with a limp of any sort, but now can barely walk. I asked for a refund on the anti-inflammatory medication and asked that any diagnostic testing or further medication related to this be compensated. After two weeks of trying to get a hold of the practice manager, I spoke with Cassandra, who told me that they would refund the prescription, but would no longer be compensating any further medication. She told me I would need to come in and have further diagnostic testing done, out of my pocket. She said that this was directly from the Director of the location and I asked to speak with this person. She told me "he will get to you when he can." Very disappointed that this was not handled with more care and concern to address an injury that was so obviously caused during his stay at this clinic.
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August 2023 by linden burzell
They are so caring and personable. A great team good for old or young cats and all in between. Been with them through 2 generations of cats and we couldn't be happier! Also a great value and they always try to make sure we understand the cost and our options up front so no surprises.
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July 2023 by Linden B.
Best Vet we've had. We've been with them through 2 generations of cats and they care so much! What a great team!!!
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June 2023 by Amber F.
My experience could have been better, unfortunately their receptionist Jennifer was rude, short and Unknowledgeable , unwilling to get answers to our questions and just plain rude. She looked aggravated and annoyed. We came in for a wellness check up for my dog, Dr. Aisha Admani was wonderful, and Carefully explained routine wellness check up and after the exam offered the wellness plan. She left me in the room with her assistance to further explain the recommendations she had for my dog. Unfortunately her hired help is lacking in service. Every question I had was replied with half way I was left to guess outcomes and prices. I was rushed after the exam unable to gather the appropriate information to make a educated decision about their Optimum Wellness Plan . the worst was Jennifer in reception; who first refused to provide details about the wellness plan said she would email the information. Fortunately, Dr.Aisha provided the brochure. I had further questions that Jennifer plainly refused to answer said I needed to get further details on my own accord; she just did not know anything about prices or medical records or requirements plainly did not know anything! She was rude and very short with her responses seemed very eager for us to leave. Her annoyed gestures and eye rolling not welcoming to patients shows she hates her job! It's a terrible shame because Dr. Aisha Admani was very helpful and truly showed her passion for her skill. Awesome doctor but terrible staff. Although The blonde receptionist was very nice and tried to make up for Jennifer's behavior it was on our wait out.
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May 2023 by Lara G.
Friendly staff . Great experience for myself and doggie. They helped me with food, meds, vaccines etc
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May 2023 by Gillian Hooper
If I could give more stars I would! These people were amazing with my dog and super kind to me. They obviously care about the animals and I would 100% recommend them!
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April 2023 by Janell Roesener
Great doctors and nurses. Very caring and compassionate.
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April 2023 by Justme Alone
I'm not gonna lie, I tried all the vets looking for the best- and I found it at Banfield, Encinitas. Dr. Clark, Robin, Tiara, Tessa- this was the one who loves what they do, and for the right reasons. Loving, fair priced, and your pets welfare at the forefront. I don't need to look anywhere else. Thank you all for everything.
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February 2023 by Katrina Parris
Super nice helpful staff including nurse and doctor. Kind, gentle, warm and responsive care!
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December 2022 by Ken B
Whatever you do , do NOT sign up for the annual plans. They are a ripoff/scam. I should have known better. $960 down the drain.Please don't think their response to contact them after a negative reviews means anything. It is ruse to let you think they care. Nothing gets done - nothing is changed after detailed feedback.
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December 2022 by The Cannabis Care Center STAFF
Pet had repeated issues and the qork up could have been a little more extensive.
