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February 2024 by LeiLani G.
I have plantar fasciitis, and these shoes help with the pain. They have a wonderful selection of shoes, although I have had a problem with shoe width. Some of their selection of shoes are only available on the narrow width. I have had shipping issues but have found out that PayPal auto fills the address. Therefore, two shipments went to the wrong address. The customer service is excellent. I will be purchasing more shoes from them in the future.
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February 2024 by Eddie L.
Not great or friendly service whatsoever. walked in and wasnt acknowledged and the 3 girls were just staring from behind the counter. lol. the selection is pretty good but its not just birkenstocks so i dont know why it's called birkenstocks.
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October 2023 by Tania Romero
No one helped us at all. Not only us but multiple others there. I tried on about 6 displays and so did my friend. Two girls just chatting it up and one guy that looked lost as hell. Not even a simple hi
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July 2023 by Michael Meyer
On two occasions walked in wanting to try some Blundstones, hung around for about 5-10 mins each time and was never approached or acknowledged by staff. Won’t go back.
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July 2023 by Wendy B.
My husband recently purchased two pair of the newer beach wearable Birkentocks. Within a few weeks, one pair began to tear where the strap meets the sole. He took the shoes back to Benjamin Lovell, where he had purchased them and they said the problem was Birkenstocks. He contacted Birkenstock and sent them a picture. The said the problem was with Benjamin Lovell. A classic case of finger pointing and the customer looses. Be careful when buying this product as Birkenstock does not stand behind their shoes.
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June 2023 by jeff rodriguez
Best selection for Hoka shoes,and variety of birkenstock sandles and shoes.
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May 2023 by Brian Myers
Not sure if they were understaffed, or just DGAF about service. Product speaks for itself fortunately.
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April 2023 by Dan Lang
Purchased a pair of $90 sandals at this store. After bringing them home and wearing them for 10 minutes, blisters formed so I stopped wearing them. I brought the sandals back to this store the next week to exchange them or get a refund but they wouldn’t do either because I had worn them outside.
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April 2023 by julie b.
I'm giving two stars only because of their selection. The customer service is absolutely awful and doesn't get any stars from me. They are seriously lacking in knowledge when it comes to running shoes. I would go here if I needed something, but I wouldn't go here to be fitted, or to have a great customer experience. I kind of don't recommend it, but they do have a great supply of Birkenstocks. Really unsatisfied with our visit here. We purchased several pairs of shoes anyway.
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April 2023 by Suzie Ramirez
Very bad service at this store.I went in to purchase Sandals and walking shoes on 3/23 1:30 pmand 2 employees were there. No one asked if I needed help and no greeting was given to us. The employees greeted the couple after us. But didn’t say a word to me. Made me feel very uncomfortableAfter walking around the whole store. Still no one greeted us or asked if we needed any help.
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December 2022 by Cathleen A.
I was at encinitas birkenstock last night and was beyond disappointed with an employee who discriminated against an elderly Hispanic woman and it was chilling to watch because it was done very 'quietly' but the lady knew what happening and so did we. Birkenstock encinitas should be aware that their employees are lacking some social graces in interacting with people.
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December 2022 by Kiki S.
I was looking for a hard to find pair of Birkenstocks. Katie found them and was very helpful. I definitely will shop there again. Great service!
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October 2022 by Patty P.
Excellent service and selection.
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September 2022 by Kim Stein
Staff were helpful and friendly, and even more, knowledgeable. Great selection of high quality footwear.
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August 2022 by Luke W.
Nice selection of shoes and sandals which get restocked very often. Kate is very friendly and helpful!