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January 2024 by Alexi Dangaa
Everyone envies my hat ?
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December 2023 by Neodly Eis
Beautiful store here in lovely Encinitas! ♡
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August 2023 by Carly Hesseling
Blown away by the service from Chase at Brixton Enci. My band on my fave hat and he made it look brand new! Appreciate great customer service so much these days!
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June 2023 by Lou G.
I was given a gift card for my birthday and decided to go to the store to try on some shirts. The Medium size fit me well, so I wanted to use my gift card to make the purchase. However, to my surprise, the store informed me that I could only use the gift card online. Frustrated, I went online and bought the same shirt in the same size, but unfortunately, it didn't fit as nicely as the one I tried in the store. Wanting to exchange it for a Large size, I thought it would be a simple process by visiting the store, but Josh Allen from customer service, was unhelpful. He insisted that the only way to exchange the shirt was by mailing it back and paying an additional fee called the "refund processing fee." This was frustrating because I didn't want a refund; I simply wanted to exchange it for a larger size. I even offered to go to their store in Encinitas for the exchange. Overall, the negative reviews on Yelp, confirmed that they have poor customer service and complicated transactions, with additional charges. As a result, I have decided that I will never purchase from them again, assuming they are still in business.
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April 2023 by Tara F.
I cruised by today during the Enci Street Fair, and I had my hat reshaped. Thanks for the awesome service and good vibes!
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March 2023 by Katelyn J.
Go to the Oceanside location on Wisconsin instead. They have a better selection and a friendlier and more knowledgeable staff in Oceanside. At the Encinitas store I asked about how the sizing works since numerical sizes are only listed in Australian measurements. The associate couldn't answer my question and seemed offended that I kept probing for an answer. When I got out of the dressing room they completely ignored me. Staff might need better training in brand ambassadorship and customer service.
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February 2023 by Joe Nespoli
Best little clothing and cowboy hat shop. Nicest employees. Chase really took his time with my girlfriend and i and made sure we absolutely loved the embroidery on our cowboy hats. He was incredibly kind and is definitely going places!
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February 2023 by Ash Taylor
Love this store. Staff is really friendly as well
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November 2022 by Kari H.
I ordered a couple hats to try them out ended up not liking one. Took me 3 weeks to finally get a return email with a return label link. Sadly it came while I was out of town and when I finally arrived home to be able to print the return label my items are no longer eligible for return. They better make this right given I left 3-5 voicemails after trying to reach a live person and being forced to leave a voicemail at the 5 minute mark of waiting and also emailed them 3-5 times for 3 weeks. Severely disappointed in their horrible service. If you can't even get a return label back to someone in a reasonable amount of time at least extend your return time frame. Rude. I won't be making any future purchases through them at all with service like this. And I highly advise you ensure you really want the items you order because you may get stuck with them if they don't reply to your return label request promptly enough.
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October 2022 by J D
Forgot his name, but the dude with the long blonde hair very chill, knowledgeable and gave me some good advice on customizing my Brixton fedora straw hat. I didn’t purchase hat from this store as I dropped in looking for bandana and pins. Appreciate the friendly service and professionalism. Hats off.
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September 2022 by Elsa L.
My son loves this brand, so I thought I would check it out. I'm all about quality, style and eye catching pieces and this store has it! The very personable and extremely friendly lady, (so sorry I'm bad at names) was so helpful and a pleasure to talk to. I will add Brixton to my favorites list!
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August 2022 by Trevor Hinkey
Stopping in last night to buy a hat for my wedding in Colorado. The two people working were so rude and dismissive I felt like I was on a TV prank show. I had to practically beg them for any help the whole time and they acted like I was annoying them by asking for a different size. Not helping with sizing, only stain guarding one side of the hat, giving me a dirty hat box, it was a painful experience. They could have easily made double off of me and my wife with even the slightest bit of help, eye contact or a smile. Reluctantly I bought the hat as I do appreciate whoever designs these great looking hats.
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July 2022 by AnaM Gonzalez
Bought a hat here. Customer service was great and attendant was pleasant and friendly.Nice place!
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June 2022 by Jeff S.
The guys working there are awesome. Extremely helpful. At issue is their sizing. They shirts have room for an oversize belly or are built as a male maternity shirt? Sort of the opposite of slim fit. Interestingly, all three of the friends i mentioned this to had the same experience. And, a shirt i have from a few years ago was cut completely different. Maybe offer both slim and maternity?
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June 2022 by NonOf YoBiz
Forgot his name, but the dude with the long blonde hair very chill, knowledgeable and gave me some good advice on customizing my Brixton fedora straw hat. I didn’t purchase hat from this store as I dropped in looking for bandana and pins. Appreciate the friendly service and professionalism. Hats off.
