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June 2023 by Chris P
Fantastic bank and even better staff and service. Always friendly and willing to help, always going the extra mile. Hardly ever any wait. It is always a pleasure doing business there and everyone knows me.
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June 2023 by Robotic Lawnmower Experts
I’ve been banking at CBT 20+ years, this branch treated me like I was there to rob them. Thanks for making my visit so difficult.
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December 2020 by Rick S.
Atttituuuude! I've sought to understand before being understood to no avail. I have a simple property management trust account (no debit or credit cards, just simple credits and debits (all ACH)). My experience here has been diminishing from day two. Online banking logins didn't work properly, configuration of ACH account info doesn't include everyday language like "Routing Number," but instead "Bank ID Type" - what?! Covid Drive-In mandate with sloooow (20 min. to withdraw cash) and disagreeable tellers. And the latest - Zelle payment that was never "posted," meaning it was received (I've got the text from the bank) and stayed in limbo 6 days until I spent hours (literally 10+ min. hold until someone answers) on the phone with three different reps that COULDN'T help me. NOW the bank cut the text message alerts I've received for about a year because I was able to cite the unposted deposit. They referred me to Zelle, who CANNOT help me because ONLY the bank can help me. I'm not surprised and neither should you if you unwisely decide to do business with this incompetent, socially retarded bank of fools.
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March 2020 by Sebastian Mealer
I absolutely love California Bank and Trust. They provide excellent service and have that feel of older times when bank tellers knew who you were. Hardly ever a wait, and although I love far from this location I come here because it's right by my chiropractor at Innate Health and Healing so it's very convenient.
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September 2019 by Joseph Arendsen
Great service, very personable, and a phenomenal home equity line rate. I am very happy with Cal Bank and Trust.
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June 2019 by Sean Keating
Find a different bank. I banked with them for 3 years and ending today. At one point, one of my 3 accounts carried a low balance and their monthly fees pushed it a few dollars negative. They charged me $108 overdraft fee. They called me this morning to let me know I needed to transfer funds into an account I'd accidentally written a check from, so 15 minutes later, I executed a wire to them, the banker executing it called them to let them know the wire was sent. The banker at Key Bank said the teller, Rebecca, at cal bank and Trust sounded “horribleâ€. 5 minutes later, cal bank and trust sent an email and said they decided to reject the check anyway, regardless of the wire having already been sent and showing in my account to allow plenty of funds. That is what you can expect from them. Bank anywhere except here.
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January 2019 by Gene M.
The California Bank and Trust Encinitas office staff truly cares about their clients. They make you feel at home when you visit the office and they offer their best available pricing on loans and deposit accounts, Credit card processing rates etc right from the start when you begin to work with them. You can feel confident that you don't need to shop around other banks to try to find a better offer. You also don't have to call an 800 number to get immediate service. You can call them directly and they'll take great care of you right over the phone. All aspects of banking and financial services is offered from small personal credit lines up to large multi million dollar commercial real estate loans. They have the financial backing of the big commercial banks but offer the outstanding service of a small community bank.
