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May 2022 by Julia G.
Comerica is the administrator for Debit Express, the entity that handles the debit cards for Social security as well as the Beteran debit cards for our Veterans! Search Debit ExpressSCAM for important information. The FTC over sees their complaints! Such as ignoring the ETA law enacted in 1978. Currently, I'm dealing with a compromised debit card. direct Express denied my claim & closed my case w/o crediting my account with provisional credit, as required by the ElectronicTransfer fund act of 1978! Comerica is considered one of largest banks in the US, why do they use Direct Express for our Social security & Beterams debit cards?
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May 2022 by jason cruz
This bank is a predatory high fee institution, I would not recommend them as a choice for families, especially teens. Customer service is excessively busy 95% of the time. I was also told I could not withdraw over the counter by a banker because of covid. Stay far far away
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April 2022 by Nadia G.
This branch recently hired Michael Fletcher as VP. As such, it is outstanding. In 2012 Michael helped me open my first Comerica account at the Del Mar Heights branch. His customer service goes above and beyond and he really cares about doing an excellent job for his clients. Over the past two years the Del Mar Heights branch has gone done severely in customer service so I was ecstatic to learn that Michael Is back at Comerica. I have driven 20 minutes out of my way to bank at this branch rather because of the superior standards of customer service that Michael provides.
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December 2021 by Linda Oman
I'm blown away by how petty the employees were here. I withdrew money from their ATM ($3.50 fee) and when I asked if they would give me 2 fives and a ten for change, they refused because I'm "not a customer".
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August 2021 by Maggie Johnson
Awesome customer service! The team was very friendly and helpful. So glad I started banking with them.
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July 2021 by Adrian C.
Just opened up my account with Comerica Bank and I'm already loving it. The team members are very friendly and everyone made me feel welcomed. Highly Recommend the Encinitas Branch!
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July 2021 by Maggie J.
Had an awesome experience with this bank. They answered all my questions and were very helpful when it came to opening an account. Everyone was very friendly and welcoming. Can't wait to continue banking with them in the future.
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October 2018 by Bob S.
This branch is exceptional. Every time I come in, they always greet me by my name. They are so attentive to small details. I worked with the new banker Fabio. He's so knowledgeable and always going out of his way to help me not only with my finances but with my personal needs. Kuddos to the team. I can tell the manager Luke trains well his staff. Keep up the great job
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August 2017 by Jason F.
I go here once a week and can say 95% of the staff here is great. There is one though that sits right in the center cubicle that can make you hate this place. Never have I seen such a sarcastic, rude, incredibly disrespectful person work in a place of service. I personally try to avoid any day she works and would actually stop coming here if it wasn't for April. She is great and always makes me happy when I leave.
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February 2017 by Cat H.
Hands down the worst financial institution I have ever dealt with - from day one about a year and a half ago. Run don't walk!
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November 2016 by Alan H.
I openned a business bank account here in 11/15 after some hassles at BankofAmerica. This has been the most dishonest and scammy business relationship I have had in 20 years as an entrepreneur. I pay 4 contractors through paypal. Paypal charges large fees some of which get back to the banks. Comerica unlike BankofAmerica which never charged me an extra fee has now charged me nearly 200 separate FEES.... vs. 0. I asked about additional fees when I moved it and they said NO. Then when I discovered them 2 months into this horrible relationship, they said, NO PROBLEM we'll remove and they did remove some ONCE, but after that- the weekly fees started right back up. I verified with 4 other banks that they don't charge these fees and Comerica said no problem we'd remove them but what they say and do are two different things. In early November 2016, I went into the branch and detailed my concerns but the manager wasn't there and they promised he'd call the next day - this was 3 weeks ago and nothing and another 18 fees have been assessed. Luckily 2 banks where i verified none of these paypal fees, have gotten back to me that they have pull at least 2 customers away from Comerica. During this period, I visited my father who has a Comerica account in Michigan and he has spend dozens of hours dealing with 2 hidden and unfounded fee situations earlier this year- he, after many hours, did get most of the issue resolved, but WHEN DEALING WITH COMERICA be vigilant for hidden fees (usually aggregated into one monthly "service charge".)
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September 2015 by Laura H.
Worst experience ever! Ryan did not follow through on anything he said he would. Ignored us for weeks at a time and never did conclude our transaction. Steer clear of this place. They need to learn the meaning of customer service!!
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March 2015 by Jim C.
Ryan Umbenhaur at this branch worked hard to make things right. Thanks dude.
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February 2014 by Dave L.
Different than the larger banking brethren, this bank/branch will provide you with top notch, custom service and attention. They will know your name and treat you like a person and not a number. Yes, banking errors will happen (e.g. charges from corporate) but they will strive to make things right because they value their customers, large and small. If you come during rush hour you may need to wait however no longer than the wait at a bank that has four or five teller windows open and a long line of people snaking thru the lobby. P.S. Note that the poor reviews by Yelpers with 0 or few friends should carry an equivalent (zero or light) weight in your minds.
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December 2013 by Jon N.
It is scary when there are extreme reviews ranging from 5 to 1. I can only write what I expereince and assuming that is what everyone else does. I work with Jaya Del Sordo. She provides service like one would expect-with a huge smile, a positive attitude and with grattitude. Jaya is honest, informative and delivers on her word. I have referred multiple people to her for new accounts and Equity Lines of Credit. She has delivered consistently and all customers have been happy. To eliminate the variation of expereinces, see Jaya, she will ensure you have the best banking experience possible.
