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October 2023 by Lucy C.
Max was very friendly and you could tell she loves her job! She took excellent care of me, and made sure that I had everything I needed. I will come back to this location as long as Max is here!
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August 2023 by Elisa C.
My daughter was excited to pick out a new Jean skirt. It was $40. Unfortunately, after 2 hours of regular indoor wear the skirt tore. The manager refused to return the skirt. Very disappointing. Won't be back to this location.
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April 2023 by Anthony Montiel
The Men's store doesn't have a great selection.
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February 2023 by Kat G
Clearance section is amazing!
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December 2022 by Kim Webster
Kaitlin helped me. Her initial approach with “can I help you” was warm and welcoming. She proceeded to do a thorough, diligent search for the clothes I wanted and went out of her way to discover the best price as there were a wide variety of discounts for Black Friday. She is awesome!
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September 2022 by Sophie R.
Very disappointed in the customer service we received. The cashier wouldn't watch my bag of exchanges at the front cash register, she said "it's not my responsibility to watch it". I was not offered a fitting room but they went out of their way to offer other customers fitting rooms. Once I entered the fitting room area, She rudely told me to go into the last room and didn't offer to help with my clothes while other customers were having their items nicely placed in their room. Then she lectured me at the cash register about how I need to bring in the blue shipping bag even though I had the order number on my phone. The overall tone of my shopping experience at this location was passive aggressive. I've seen another review noting that the employees lack customer service if you " look a certain way" I didn't get the rude cashier's name who made our experience so horrible but the cashier number on our receipt is 2359175. Hopefully management will reprehend her as all people regardless of appearance deserve equal service. The impact of being treated lesser than others has a real impact on people and should be taken seriously.
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April 2022 by Addy W.
Very disappointed in this location. I find that staff has become disinterested in customers who look a certain way. The last few times I have come to this location I have no longer been greeted, asked if I need help or even acknowledged.... However, I have definitely noticed how other customers who enter the store are greeted right away and seem over eager to assist to them. What's baffling is I actually used to work at a Gap, and to see how it's changing is very saddening. Needless to say I won't be returning to this location again.
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January 2022 by Lili Hamra
I am a reluctant shopper for clothing for myself. But the staff here was over the top kind, courteous and so incredibly helpful! I will definitely come back!
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August 2021 by Mairmoto
The customer service is great, I've never had any issues. Employees and managers are always willing to help
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July 2021 by Siddhi S.
Annalise Fox is a wonderful cashier and sales person! She helped my friend and I find clothes for my little sister. She was energetic and was able to read my mind because she knew what type of clothes my sister likes. It's as if Annalise is a part of my family and knows us so well. We need more people like Annalise in the sales industry. I accidentally pulled the door instead of push which was embarrassing so maybe there should be a sign. Other than that I would definitely come back to this location because Annalise made it so fun.
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June 2021 by Gina B.
I really like this location by Trader's in Encinitas. The employees are always so helpful & kind & I always find what I need or I'm able to order. I feel the employees really make this location
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June 2021 by Jillian R.
Amazing staff especially Jeffery, he was very nice when I checked out. The store was clean and the music was good, overall a very nice environment.
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May 2021 by Truth-be-told D.
Filthy fitting rooms! Corners are packed with hair and dust! So gross, I was sneezing and felt so dirty after trying on my clothes. When I mentioned it to the manager she said "oh we just washed the floors this morning". They aren't sweeping or vacuuming the corners, so when the customer is trying on clothes all the dust and hair gets kicked up and it's just really unpleasant.
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February 2021 by Beezy Blancas
Checked out this place for the first time today. Didnt make any purchases, due to the lack of styles and designs off online. But the sales associate was very helpful and directed me towards the right location with in stock merchandise. And even offered to order me an online deal and have it shipped for free. But I needed a gift that same day. Anyway. Had a good experience here even though I didnt find what I was looking for.
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December 2020 by Michael B.
GOOD FIND ! My wife and I popped in here for a look on Saturday after grocery shopping at Trader Joe's next door. We have been looking for a pretty dress for our 6 year old grand daughter ( who loves dresses ) at a couple of stores and online without much success. My wife found the lovely dress we ended up buying so it was worth visiting here !
