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October 2023 by Danny H.
I brought my car in and they said very nicely, appointment only. I had a oil leak. So I scheduled an appointment and when I drove away they called me to come back. They noticed as I drove away my car was leaking way too much oil and would endanger the engine. So they made room to accommodate me. I thought that was awesome that they we're looking out for me!
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August 2023 by rhae r.
Great service and so honest. We have been going to Hugo's for years. Always fixes anything as he knows everything.
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August 2023 by Scott H.
Hugo's is awesome. Adrian always takes the time to discuss options for the service or repair and tells me when something can be done later as part of another service to save money. I greatly appreciate their honesty, and the work they do is always top notch. I would highly recommend Hugo's to anyone looking for expert service on their European auto.
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July 2023 by Ava Madigan
I got an oil change here. The shop has the perfect balance of professionalism and grittiness. I called once to schedule the oil change (next day was available) and a second time to check if my car was ready and both times the phone was answered promptly and courteously. Before I left my car with them, I asked about something on my car and the mechanic came over and took a look and asked a few good questions and we figured out what it was. This casual and friendly help is exactly what you want from a mechanic.Service: Oil change
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June 2023 by nina a.
Great service, fast, reliable, and honest :) my new go to place!Oil change and routine maintenance for Audi Q3.
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April 2023 by Tomasz Gombos
Since my unpleasant experience with Herman Cook Volkswagen after purchasing my VW Touareg, I have been relying on Hugo's for all repairs. They have proven to be highly reliable, with excellent knowledge and expertise, and their pricing is very reasonableMy first visit to Herman Cook Volkswagen's service center was a frustrating experience. They misdiagnosed the issue with my cornering lights and tried to charge me $1K for replacing both controllers, when all that was needed was a bulb replacement. In addition, the oil change and tire rotation took over 3.5 hours, which was highly inconvenient. To add to my frustration, the driveshaft malfunctioned after driving only 30 miles post-Herman Cook service(not even half the life of that part). Given their track record and my experience, I don't believe this was a coincidence.Fortunately, I discovered Hugo's and have never looked back. They were able to fix the issue for half the price using an OEM part, and it's been 55K miles since then with no issues. Their service is fantastic, and I always recommend them to my friends who own VWs. I highly advise staying away from Herman Cook and any other VW dealership services, as they are likely to misled and overcharge you. Hugo's, on the other hand, offers fair prices and excellent service across the board.Services: Transmission
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April 2023 by Thomas Nash
Really nice guys, and the service used to be great, but last time I took my two older BMWs in I asked them to change the oil on both and check for any other work that needed to be done but, unfortunately, they failed to notify me of a number of items that were on the verge of failing on both cars.Service: General repairs & maintenance
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February 2023 by Chris B
I had brought my VW into a shop down the street (won’t mention any names ) for a small oil leak. They came back with a laundry list of problems , with an estimate well over 10k … thank God i decided to check out Hugo’s for a second opinion. It turns out that literally NONE of the issues that the other shop pointed out were causing the problem, and all were unnecessary to fix.Hugo’s mechanics found the real issue (oil pan) and completed the repair , plus a sensor for less than 1/10th of the price. They definitely won my business for all car repairs for myself and entire family. Thanks again!Service: Engine repair
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February 2023 by Josh N.
Got a tune up in my Audi. Good service. Good price. Way better experience than going to the dealer.
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October 2022 by Josh E.
My god, these guys are awesome! I was concerned about my volvo and it's oil consumption and had a previous bad experience with my local dealership. I called up Hugos given their exemplary reviews and they did not disappoint. Adrian listened to me ramble off the issues my car was having and was able to slot me in the next day. My car was ready less than 6 hours after I dropped it off and Rick and Adrian gave me a full diagnostic review of the potential issues. They were patient with all of my amateur questions and made sure I felt comfortable with the game plan for assessing my car's oil before I left. Would absolutely recommend them to anyone who has one of the brands they service.
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October 2022 by Francid D.
If you need service on a European car, bring it here! They turned a frustrating situation into a tremendous ending. I have a 2011 BMW 328i with 96k miles. For years I've had issues with getting the gas tank filled as the pump would shut off. No one ever diagnosed or fixed it previously. The probably worsened as the car wouldn't start after refueling unless I started with gas tank off. Hugo's diagnosed this a vapor emissions issues and tried a few simple fixes before determining the only solution was to replace the entire gas tank, which would have cost $2500. However, they advised me to go to a dealership as BMW has a strong emissions related warranty. I now have a new gas tank paid for by BMW. Hugo's charged me a nominal fee for diagnosis despite troubleshooting my car and replacing a fuel pump over two days. Their integrity and technical experience from a repair shop is better than I've ever experienced. I highly recommend!
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September 2022 by Leslie Juvin-Acker
I have had my BMWS serviced ONLY at Hugo's since 2014. Adrian, the front desk manager, has the voice and demeanor of a late night radio DJ - so calming and friendly. Rick and his team are great. Recently, I went in for an oil change just because it was "time" and they told me I didn't need it because I only drove 3600 miles on the car since the last oil change. I didn't notice that and wouldn't have told the difference if they went ahead and did the oil change, but that's how they are; honest and forthright. They spent 40 minutes looking at the car, topped off the oil, and sent me on my way.Then, I had a weird, "woo-woo-woo" sound when I drove for several months. I thought maybe it was the tread of my tires or the top of the convertible not attaching properly. Fortunately, one day, my motor was sputtering because it needed spark plugs so I had it towed in for that. They fixed it and test drove the car and discovered the worn wheel bearings and urgently advised me to have them replaced. I had had a tire completely detach from an axel while driving almost 20 years ago from the same problem. It's a scary experience that I never forgot. I knew what they were worried about my safety when they told me about it; I could hear it in Adrian's voice. When I got my car back, it drove silently and was better than ever. The repair wasn't expensive at all. Very reasonably priced. I still feel emotional because I know that them catching this saved my life.I've had random electrical problems that they looked at for no charge. The help me find find people who can fix the things they can't ( replacing convertible top strings, etc.).I always recommend Hugo's and the team to BMW and European car lovers. It's not just about having a car that runs and gets you from point A to point B. It's about getting through life safely and comfortably. I can tell they take this job seriously and care about their customers and building long term customer loyalty.Thank you Rick, Adrian, and team!! Our family loves and appreciates you!Services: Auto exhaust system repair
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September 2022 by Roxanne T.
Thank you Hugos and thank you Adrian you guys help me get on my way to our big move to Las Vegas thank you so much for helping get my car on the road and super reliable!
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August 2022 by Jon C.
Professional straight-up guys. I took my Volvo there for years.
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July 2022 by Cathi Hampson
They did a great job fixing my mini. Also got me in the day after I called and fixed my car that day. I am very happy with their service and would go their again if I am in the area.
