Leslie's is a business that provides pool and spa products and services, with a focus on customer satisfaction and knowledgeable staff. Customers appreciate the friendly and helpful team members who offer advice and analyze water quality while they wait, making the shopping experience seamless and convenient. The store is well-stocked with most everything needed for pool and spa care, which adds to its appeal. The staff's expertise is often highlighted, with particular praise for employees who go above and beyond to assist customers and ensure their needs are met. One notable story involves a district manager who personally resolved a service issue by picking up a pool cleaner, traveling over 40 miles to find the right parts, and delivering the repaired item back to the customer’s home, testing it in the pool to ensure proper function. This level of dedication turned a negative experience into a highly positive one, earning the customer a five-star rating. However, some reviews mention past frustrations, such as difficulty with parts for older models and less helpful service from certain employees. A long-term customer expressed disappointment with a recent experience involving a pool cleaner belt, feeling the staff was unhelpful and lacked effort. Despite this, the overall impression is that Leslie's strives to provide quality service, and when issues arise, they are willing to make things right, often through proactive and caring management. This combination of knowledgeable staff, helpful service, and a commitment to customer satisfaction makes Leslie's a trusted choice for pool and spa needs.
Place to go for advice & service with your pool and spa needs. Shane is always so friendly and helpful. Store is fully stocked with most everything you need. I appreciate them always analyzing my spa water while I wait. I wouldn't want to do business anywhere else
October 2023
Honestly only came here for Holly. I don’t write reviews often but im impressed. She is very knowledgeable and got me lined up with the correct services for my swimming pool needs. I also loved her attitude as well as her going above and beyond with customer service. 10/10 would reccomend.
October 2021
I don't usually shop at this Leslie's, but it was a convenient stop on El Camino Real for some shock while I was in Encinitas. The store is smaller than most Leslie's, and the pool chemical shelves seemed depleted. However, they did have the Chlor Brite Granular Chlorine that I wanted.
