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April 2024 by Michael Wayne
I received the most INCREDIBLE customer service from this Men’s Warehouse!!! I had a wedding I was standing up in in San Diego and my dumb a*s left my tux on the rental car shuttle bus at LAX and had already driven down to San Diego.I frantically called the store and told them the situation. The wedding was in less than 24 hours at this point. Lizzie and David (I think, please forgive me if I got your names wrong ?) immediately rushed an order for a replacement and overnighted it to the store. It arrived by 10 AM the next morning, 17 hours after my first call to them.I was able to pick up the tux, which was a perfect fit just as the first one was, and make it to the wedding on time. I was so scared I was going to ruin the entire wedding. Thanks to this Men’s Warehouse and Lizzie and David for saving the day!!10/10 recommend ‼️
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February 2024 by Skylin Gallegos
Craig was amazing and so helpful. He made the entire wedding tux rental process a breeze. This was a fantastic experience because of him. Thank you Craig!!!
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December 2023 by Victor Brunko
Ah, I was surprised by a very very attentive staff. Really good old times!
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September 2023 by James Harris
I was in from out of town for a wedding. I received excellent service from Lizzie. She was extremely helpful and I got a perfect fit for my tuxedo. I recommend this Men's Warehouse location for an excellent look and great customer service.
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July 2023 by Nayeli V.
my husband was in dire need for a new suit he needed for an important business meeting. we've been looking for weeks but no luck !! Until we came to this location, Francisco was extremely friendly & helpful ! he knew exactly what my husband was looking for ! my husband and I will definitely be coming back !! thank you so much for your help francisco !!!
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June 2023 by Caitlyn Lindsey
Hilda was such a delight to have helping us. She gave us peace of mind with an event tomorrow by finding just what we need
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May 2023 by Benny C.
Lizzie is by far the best customer service rep I have ever dealt with!I have used this location for years but recently used it to get tuxedos for my son and I for my wedding. The ordering and fitting process was as smooth as can be. 2 days before my wedding I went to pick up my tuxedo and to no one's fault but my own there was a pricing issue. I was very panicked. To say Lizzie went out of her way to work with me would be an understatement. She was so calm and attentive to the situation. She worked with me and we got it handled and plus she kept me calm with all the buzz from the wedding and me realizing a made a huge mistake on my order. This store and specially Lizzie is the true testament to what customer service should be. They definitely have a customer for life. Thank you so much!!
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May 2023 by Ashley H.
I am not a fan of the Men's Wearhouse, my husband never really got good customer service at the location in La Jolla. So we didn't go back for a while, however, my son recently needed a tux rental for Prom, so I went to the store next to Cava. I believe the name of the young gentleman who helped us was Adam. He was very quick and efficient. He seemed very experienced. The sizes he picked for us fit perfectly. My son was very amused by him. His friendly and sweet demeanor kept us entertained throughout the whole ordeal, which was very helpful because my son usually hates shopping. Will definitely be returning!
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April 2023 by Blake Verger
Hilda is great! Helped me pick out some awesome shirts and pairs of pants! Extremely helpful! Thank you! ?
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December 2022 by Ji Yuan L.
Came here to get my tux rental. Drove further to this location after seeing the reviews. The staff that served me was Caleb. Service was on point with a friendly attitude. Also got some good finds at the clearance section.
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December 2022 by Ty J.
Used to love MW. I bought my first suit at the UTC store back in 1991and the service was awesome!! Was stoked to see the go business-casual and have always had a great experience across the country... Unfortunately my last 2 trips to the ENC store have been absolutely terrible: No help, less than no help, actually, I think the sales lady huffed when I asked for help .... I don't post negative reviews often, but when there are 2 sales people in the store and 1 customer how hard is it to say "can I help you" or let me see what sizes we have... I got scolded for trying to clarify if I could have a pair of pants altered. Actually scolded for trying to clarify if they could hem the pants or if I needed to take them to my tailor. Worse yet- " assistant manager". Was there and really did nothing to help. Even worse, another family went in there for a couple Xmas gifts and described same." assistant manager" I dealt with and that experience was exactly the same. Sad as I really liked the place. Note to corporate. If you guys want to try to stay in the retail business, you better do some customer service training. It was absolutely awful. Lost sales: 2 Dress shirts, 1 pair of slacks, 1 blazer, 1 sweater, and 2 casual shirts.
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October 2022 by Ryan H.
This particular store was extremely unprofessional. I was being helped initially, but then the woman who was helping me, because SHE recommended shoes with the full suit I was buying left me waiting an hour to help another customer and never did end up coming back to check up on me. Moreover when another associate came up to me (younger gentleman in a suit), they got the size shoes I requested, but then threw the shoes right next to me and left. When I tried them on I noticed the two leather shoes were two different shades, likely because one of them had been sun bleached from display. I tried to ask another associate I had to flag down if that was correct and they tried to sell me the shoes full price saying that it was only the lighting in the store which made no sense at all as the store was fully lit properly especially in front of the mirrors. Overall extremely unprofessional work being done here due to a lack in customer service quality. Would 100% not come back to this specific store as the darker tone, middle aged man who tried to convince me that the sun bleached leather shoes were simply due to my eyes playing tricks on me was even extremely rude at the end of purchase. I bought a full suit piece with intent for the accessories, but I cut them out at the end due to the rudeness. This store definitely needs to be trained up on quality customer service as it was a poor representation of the Men's Warehouse brand all around.
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September 2022 by Cameron Nyznyk
I picked out my tux at the Encinitas location for my wedding. I was being a difficult customer and needed to make some changes - Jeff helped me out both times I came into the shop and was accommodating and professional throughout the process. Feeling confident for my wedding!
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April 2022 by josh welsh
Called in looking for beach wedding attire ideas, Lizzy went above and beyond to make sure I had a solid game plan in place, and that I had the right look for the occasion. Highly recommend, great customer service.
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April 2022 by Chris Palmer
Jeff provided outstanding customer service and was extremely helpful in finding me an outfit at the last minute. I was in a jam and he made it happen. Thanks!
