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April 2024 by Backyard Fun with Simone
Competent financial advice and friendly employees!
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October 2023 by Nancy W.
A good bank. Good customer service. Compared to most - very accommodating. Believe it or not, I don't mind going there.
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July 2023 by Joe Lonzello
Many Thanks to Shayne at Encinitas Mission Fed Credit Union ! His Professionalism & Compassion handling my late Mother's affairs was deeply appreciated. All the Best !
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March 2023 by Kelly D.
I'm still in shock on the unprofessionalism that I experienced at MF. The teller Stephina was so so rude that it brought me to tears. She said multiple times that "Im not dealing with you" when all I wanted was my card printed. She didn't know how to print the card so the card machine did not print correctly and told me "there's nothing I can do" as she smirked and waved me off. Finally a manager came and magically it printed. Stephina's rudeness was such a joke. The manager and teller refused to hand me my card until I signed a form I was clearly not comfortable signing. Worst experience with a bank I have ever had. Forcing people to sign anything is not ok.
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July 2022 by Ms.kay Weis
Christine helped us with our Auto lease buyout and she was so kind, professional and efficient. So grateful for her help.We also got the lowest interest rate we could find!
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May 2022 by Oscar M.
Company policy sucks employees are Under trained how to deal with customers ni leadership from the top down I've been with mission fed for decades I guess I'm used to the good old customer service days
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January 2022 by Vicky Sahami
Do not bank here. We have been trying to close an account from out of state and get money transferred to a different bank since mid October with no success. We are regularly hung up on, notarized paperwork was required and provided and then proved to be a waste of time as it made no difference, verbal assurance that the account was closed and a large $ check supposedly sent through USPS with no insurance or signature required and, surprise, after the requisite 10 business days no check arrived. I am now back to calling and getting hung up on over and over. I am calling a lawyer in the morning.
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June 2021 by Lorette M.
If it were possible to give less than one star, I would. I live in Los Angeles and don't get to San Diego often. I have been a Mission Fed client for 40+ years. I have been trying for FIVE MONTHS to transfer a Roth IRA from Mission Fed to my private investment company. At least 6 phone calls, a fax, emails, and mailing in a notarized form and every time I call to see where's my transfer...I get told they "don't show we've ever received anything." I have been assured that someone in the know will call me back, and no one ever does. Oh yeah, and they won't allow me to close my account t online or over the phone, only in person. I don't know if the CEO if is incompetent, unaware, or just doesn't care, but the end result is that my money is being held hostage by Mission Federal Credit Union's culture of indifference. Perhaps my experience isn't typical but I would advise against putting your funds there.
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January 2021 by Melissa D.
I purchased the mechanical breakdown warranty at the time I received my auto loan with Mission Federal and recently had to visit the service department, due to the check engine light coming on. I was not worried as I knew I had the insurance.. After being told 4 times by the insurance company to take apart something that could literally not be taken apart to prove that it was malfunctioned, meaning they were not going to cover it, I contacted Mission Federal to express to them the bad service I was receiving from a company whose product they sell. Elisa with the insurance division of Mission Federal stepped in and she was able to get them to understand that it was a problem that would fall under my warranty. This ended up saving me $1,900 in out of pocket repairs. Elisa was always in communication with us and got us back into a working car in a few days. I have been a member of Mission Federal for over 15 years and will be with yhem.for life. Elisa wanted to make sure we were happy customers and she sure came through. Mission Federal is lucky to have her!!
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January 2021 by Karen A.
*****UPDATING my review, still 1 star. They messaged me to ask for my contact information to resolve this and have yet to contact me.... lol OH and I went to the San Marcos branch the next day and they were able to open my account with ZERO issues. Hmmm makes me think maybe it had something to do with being racially profiled because of my ID... Just stopped by this branch (Encinitas) and now I'm not surprised by all the bad reviews they have... I showed up to my appointment at 1pm, the teller told me to take a seat to wait for the banker who was going to help me. This older woman comes to grab me at 1:17-- mind you, I'm on my lunch break... So I let her know what I need (open a savings account) and she condescendingly tells me she can't help me because of the type of ID I have (it was government issued but not a drivers license) and goes on to tell me that she doesn't know why I even came in with that ID if the manager on the phone told me I needed a license. I don't know how this woman is still employed. Save yourself the hassle and go to the San Marcos branch, they have much nicer and professional staff.
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December 2020 by julie harn
Bad experience. Borh times I dealt with same woman...has an attitude. Must be from dealing with the rich in Encinitas.Went in today to present docs for the preapproved balance transfer for $10,000 from their online advertisement, Zero percent for 12 months. I brought docs in as requested - paystub and Chase docs for reference. I changed my mind and only wanted to transfer $7,000 instead of $10,000. Was told I had to use the whole $10,000 as a balance transfer...what?? I opened a savings account with the intention of transferring $200,000 from Chase from a settlement. Mission Fed's loss.
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June 2020 by Sandy English
Best bank I have ever had!
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June 2020 by Mike E.
I lost my ATM card I called them they immediately blocked my card and said I could get another one at a branch I waited less than two minutes to receive a new card from Chi. She was very kind and very helpful thank you guys you rock
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March 2020 by Jerri Carbonell
Always friendly, patient, and helpful
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October 2019 by Melanie L.
My kids all have accounts here through their elementary school and as great as the program is in getting kids to save money, the fact that they can call at 9pm on a Saturday night when I'm in bed while fighting terminal cancer and be rudely woken up, really makes me want to change banks, so come Monday morning that's exactly what we're doing! You will be losing 4 customers over your lack of consideration. No one should be called after 7pm, and your customer service agents are extremely rude!
