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February 2024 by Lori H
There was a large sale. I only found 1 item that I bought. Most items were smaller sizes. I wear Medium or large , sizes 8 or 10.My other friends wear smaller sizes and they found a few items.
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December 2023 by Nidhal M.
Had a wonderful experience here as a shopper. Serena is such an amazing salesperson who went out of her way to help me see bags, scarves and more- got over 30 pieces. I'll be back!
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December 2023 by Dianne H.
I was moving and brought many bags full of hardly worn high end clothes- Paige, Mother, Lululemon, Tory Burch, Mother etc. Most hardly worn and others with tags. I think I got about $10 credit. Was totally scammed. Never shopping there again.
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November 2023 by boyd sumner
Horrible service. I consigned 9 men’s suits in excellent condition. I called back a little over 2 weeks after consigning them to request to pick them up as I needed them for work. They could not find them, then they said that 7 of them were donated along with 9 of my ties. I tried to talk to the owner (Anne) who is rude and actually blamed me. I went back to the store to pick up my wife’s items as we don’t trust them. She licked me out of the store and threatened to call the police. Terrible customer service. Not once was there an apology about the mishap, but just blaming me and I should have read the terms and conditions. NEVER SHOP THERE!!!!
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October 2023 by Tracy B.
Please give me a call as I will be potentially taking this OWNERSHIP to court regarding their business practices. I'll review a potential CLASS ACTION if this qualifies. In reviewing many of the posts, there seems to be a trend at this location. There are many posting on here of dropping off their items and then they are DONATED within days because the contract does stipulate this ability if the items are not to their expectations. First and foremost, they decline things that are not to their expectations at the time of Drop off, so you're unable to leave things not in near perfect condition. Secondly, if there is a challenge, I would think the customer service thing to do is notify the person that dropped off the items. I'm grateful I took so many pictures of my shoes that were NEW and in the box prior to drop off. They accepted my items on 9/4 and made mention of the three pair of shoes I dropped off and the fact they were all brand new. On 9/7, they donated my $189 pair of brand new Vince Camuto heels because "they did not meeting their expectations". BEWARE of this store as someone in this store isn't handling merchandise matters honestly and you are at risk if you think you'll drop off your designer items and see them again. See the pair of shoes below. ONLY walked around my home in these shoes to see if my feet could handle them, and I couldn't due to height. With that said, you can visibly see the heels are PERFECT with No blemishes on the heels, sides of the shoes or the bottom. I can be reached at
[email protected] should you want to have your situation reviewed and I'll be gathering names and numbers. This isn't about the money they took by "donating my brand new item" without permission.... This is a matter of principle and someone needs to step in and stop this store from continuing their unethical business practices.
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October 2023 by Laura C.
Just like any other thrift stores , Abercrombie & Fitch, Forever21 and Walmart brands. Walmart is fading out their Faded Glory Brand, I guess My sisters closet is where you'll find Faded Glory! Not that there's anything wrong with those brands, but was expecting luxury and designer brands. Not worth the drive.
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October 2023 by layla mcgannon
wicked people who will steal your sale items and “donate” them without getting into contact with you. they will do their best to not pay you for the clothes you give. do not trust or support these people. everyone please do your best to close this establishment. they hang up on & threaten the people they scam.
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October 2023 by Kathryn East
Always a good place to find Chanel,etc at good prices.
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October 2023 by Theresa B.
Crooks! Do not leave any items there without them being priced first and then set a selling price. I brought in a Chanel bag and wallet as well as some high end jewelry. I was told that the girl who prices jewelry and high end items like the Chanel bag wasn't there and I needed to leave it there and wait for her to come in to work. I didn't hear anything back so few days later I went in to see what the estimate selling price they would offer me. To my shock they had sold EVERYTHING! That Chanel bag was offered on Ebay for $350.00. They gave me $5.00. YES $5.00. The jewelry I got pennies on the dollar. They wouldn't even tell me what they sold it for. What a rip-off! Lesson- Do not leave any items there until you know what the selling price is and what you get from it. Their policies are rather vague. The rudeness of the 2 associates I talked to was over the top!!!
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September 2023 by Lisa K.
Unless you are bring Prada , Gucci or Tory Burch don't bother to bring your items. Style and sell ability are not even considered. The girls working have none and just read labels. I don't find the people working particularly helpful as well.
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September 2023 by Brittany Catton Kirk
Clean, organized and Friendly. My entire wardrobe is from the old location in UTC. I have shopped a few times at the new smaller location but agree they stock mostly smalls/xs and I was unable to buy anything)(at Utc I would always leave with at least two bags of stuff). IHope they can include larger sizes.I did get a gorgeous pink rug I gotFor my home
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August 2023 by Esther D.
There is usually a good selection of higher end and designer clothing from current trends. I have found a good range of sizes and frequently come across items with the tags on that haven't been worn. I have also found lightly used shoes, from Doc Martens to Tory Burch. They also usually have purses and bags from a variety of designers as well as sun glasses. The progressive sale at the end of seasons is always full of extra good deals.
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August 2023 by Nicole M.
I brought in to the store about 10 beautiful evening outfits for consignment. All of my items met the criteria stated on the wall of the store. Among them were: Anthropologie, , Escada, and Missoni all designer labels. The young woman behind the counter who was doing consignments had a very snooty attitude. She did not accept any of my pieces although in my opinion, my clothing was better than some of that which was being sold there. Judging from the reviews I am not the only one who has been treated this way at My Sister's Closet. I would like to bring this to the attention of their management to realize that some improvement is needed in this area.
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August 2023 by Diana D.
This place doesn't even deserve a 0!!! I had some items on consignment. Specifically a brand new Coach Wallet on consignment recently. As it hadn't sold within the 60 days, I went in prior to the 60 days to pick up the wallet. It was no where to be found in the store. When I was being helped in the store waiting, they continously helped other customers as I stood there waiting to be helped for at least 30 minutes, basically being ignored! I continued to search for my Coach Wallet...with no luck. I called back during for over a week asking where did it go? They said I was welcome to come in and look for it and they are getting ready for a big mark down sale to come back in in Saturday and then items would be donated. This doesn't make sense! Seems they were just brushing me off and Very Rude! I've been to other Consignment Shops and never experienced such disorganized and Rudeness!!! I see why they are poorly rated!!! 0 Stars!
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July 2023 by Dee Wynne
I took some womens clothes some with price tags still on. First of all the young Gen z girls were snotty, acted annoyed and asked if I had folded the clothes. I said yes that itens were folded in the bag.Then I was told that they should have been on hangers. I left theitems and was told to come back in an hour.When I returned I was informed that only a few items were accepted and I would need to check the website to check the status of the resale of them. I asked for all items to be given to me and donated everything at a hospice resale. Customer service was awful and I will never shop there. If there was a zero rating I would use ithour, b