-
February 2024 by Yvette F.
I have been coming here for 3 years never had a problem until the last few appointments. Their staff has become rude and no one seems to like working there. They certainly are more concerned with productivity then customer care. Asia is rude and is not helpful at all and obviously hates her job. She doesn't know how to smile and makes the customer feel that they are unwelcome. I will be taking my services elsewhere as I don't want unhappy people taking care of my dogs!
-
February 2024 by Hiroko Sturdevan
very knowledgeable and very kind to the customers .
-
February 2024 by Miguel A.
These people need to stop being racist and educate themselves. I made an appointment to get a health certificate to travel inside the US, and the lady said they can't do a certificate to travel to Puerto Rico. She needs to go back to middle school and learn that PR is a territory of the USA, we don't need any different documents to go to the island. The fact the she basically hung up on me when I was explaining her that I've done the certificate in a different store in the past got me angry. I'm sorry that she failed on being educated and it's bad for this company have an employee like that, racist and uneducated
-
January 2024 by Ever Present
Jules was busy stocking shelves in another department, I asked if someone could help me with getting some fish, she dropped what she was doing and immediately did so, with a smile, professionalism, and patience, as I changed my mind 3x! She also knows her fish. Thanks again Jules! ??
-
January 2024 by Christopher Cilley
Got from virtual to real agent quickly. They grasped my "non usual" issue quickly and got me to my solution.
-
January 2024 by Donna A
Picked up my mom's 12# Terrier mix at 4:00 today afterPetco grooming. Dog was coughing as soon as we left. (light raspy cough) Her face and head look like they didn't do anything.Dog would not eat dinner, laying her head flat and intermittently coughs. 8pm and off to the Vet.Not trusting Petco to groom again!
-
January 2024 by Julie Wood
Adopted my kitten and got all her cat stuff needed and her first shots! Everyone was so helpful, nice and great!
-
January 2024 by Esther Toledo
I don't recommend anyone to come here!!! Today i brought my dog to get a grooming done for the first time and it was a awful experience!!! I showed them the photo of how i wanted my dog to look and it came out very horrible!! They didn't even cut her feet and tail making her look so uneven! They did a awful job cutting her neck as well! They told me it was only going to be for 3 hours but they took 5 hours! They think we got all day or what?? I went their supposedly thinking that they were going to do a very professional job as they say but they clearly did the opposite job very unprofessional!!
-
January 2024 by Yogi S.
The worst haircut of my dogs life!!! I don't know where to start. How ridiculous can the groomer be to shave of a designer Bernedoodle. Piece of crap! if you don't know how to do it, don't do it. What the heck!! Idiot, go find another job. !!!!!! Kayleen M
-
January 2024 by stella l.
We had a very bad experience at PETCO today. We came in 30 minutes before closing for our friend to pet a hamster in interest of maybe getting it. what seemed like the manager of the store was very rude and treated my friend poorly. They asked for his Id which he willingly gave she stared at it for 2 minutes and acted like he didn't bealive he was 18 when he was. After this she ran away for 5 minutes saying she would come back. she didn't come back and in a rude tone when she eventually came back said she doesn't have time to help us and it was almost closing time when we had waited this long. Horrible attitude will not be coming here to buy a hamster anytime soon. Fix the attitudes here, buying a pet is supposed to make you happy.
-
January 2024 by Rafa E.
I've been bringing my scruffy nerf herder here for just about half a year now and I couldn't be happier. My little one is super anxious and she loves the staff. They always leave her looking like a fancy little princess instead of the scruffy little girl I bring in. Check the before and after. A little pricey but worth it.
-
December 2023 by Tedd YARGEAU
Friendly & knowledgeable staff
-
December 2023 by Kari Prevost
Every time I try to order my dog food, it doesn't recognize that the vet prescription is on file - and then it takes me calling many times to clear it up. Its ridiculous - -the software is broken.
-
December 2023 by Debra Carolyn T.
The staff is so low key but helpful. They have good products at a reasonable price. I have found that the elite program saves me a ton of money on vet and pet supplies.
-
November 2023 by David Donoe
The staff was very professional, kind and extremely helpful. They were very knowledgeable on all products that I was looking for. The store is very clean and organized and you can tell that the team takes great pride and keeping it that way.