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February 2024 by Kian Govari
Was looking for a chair to help me with somehow back pain. Chuck assisted me with several good options for me. Very accommodating and one of the best customer service experiences I've had! Will be back!
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February 2024 by D P
Was in the area and wanted to stop by and try out some of the products before I made a decision to purchase. I spoke with Chuck and was amazed by his knowledge and professionalism. I was so happy that I now have a better understand of what I will be purchasing.
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January 2024 by R L H Construction Inc
This place has some really amazing equipment, pillows, and all kinds of stuff. The staff here is amazing and I help you with any questions you have.
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January 2024 by Jackson Bankhead
Chuck is always so helpful!!!
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January 2024 by Adam Stone
Chuck is the man! Just had back surgery & he helped out so much!
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January 2024 by John S
Looking for a nice chair to play my video games , ? I stopped in at Relax The back in Encinitas, and Zach was a really friendly guy was interested in my stories and what I was looking for in a product. Great relaxing chairs for your long time gaming consoles.
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January 2024 by Scott Runner
I found my experience with Relax the Back in Encinitas to be free of pressure and supportive throughout. Chuck helped me find a zero gravity recliner gift option. They were flexible about options and provided a money back guarantee. Happy to do business with them anytime.
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January 2024 by Shaun Worthen
Chuck is always so friendly and helpful!!! Great employee. Thank you!! Shaun
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December 2023 by Rip Fleming
My wife and I purchased a zero gravity chair from the Relax the Back store Friday. A really good experience. Neal helped us with our purchase. Neal was extremely helpful and knowledgeable about the products in the store. A very easy guy to deal with. The store is beautiful and filled with interesting products. We will be back!
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December 2023 by Lochlan MacLeod
Store is amazing, I wish it was my living room. Chuck was extremely friendly and didn't mind us spending more time then necessary on the recliners. I would schedule weekly appointments to this store if I could
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December 2023 by Matt Beekman
Chuck was terrific. He was full of information and pro/cons, but never felt like a salesman. We went in to look around and left deciding to buy a mattress.
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December 2023 by Wayne Watson
Chuck is always ready to help with whatever I need. Great service and great selection.
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November 2023 by Bree Lewis
I stumbled upon Relax The Back the other day while looking for a new pillow. My old pillow had been giving me terrible back pain. I love that Relax The Back is local and also right by Trader Joe's. I met Chuck who helped me find a super comfortable new pillow and also showed me the rest of the massage chairs. My back pain is basically gone and I can't wait to go back. Chuck was caring, patient, and so knowledgable. It's a great store, I won't be going anywhere else to make a purchase!
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October 2023 by K Cash
Listen, I contacted Chuck at Relax the Back in Encinitas because I had a massage chair problem that I needed help with. Although I informed Chuck that I didn't plan on purchasing a product He still went out of His way to help me with the issue I was facing. I read other reviews about the company and Chuck in particular and see that his Supreme customer service is not a fluke! Thanks Chuck much appreciated!
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August 2023 by Patricia Case
What an amazing customer experience I had today!! I have an emergency need to lower my beloved Tempurpedic bed frame.I did not purchase my mattress from Relax the Back in Encinitas, but any mattress I purchase in the future will be from this store and I will always ask for Churck.I am having major back surgery in a week and a half. While I have a list of what seems like hundreds of items to purchase and home modifications to make, no one addressed bed height. I love my tall bed, but it is not what will work when recovering from back surgery.I called and Chuck answered. I wasn't even sure if I had the option to schedule a service call. I told Chuck my story. Ten minutes later he called me back and has a team coming out in five days! Just in time for my surgery.He was exceptionally professional, efficient, understanding and kind. If you are in the market for a new mattress, chairs, etc. for your back or are even just thinking of a purchase, talk to Chuck before you buy!Wonderful service.Patricia
